Royal Sofa Reviews 40

Paid a deposit for a corner sofa with delivery promised in 20 days. After payment, the company stopped responding to all messages and emails. I’ve sent repeated requests for updates and a refund — no reply at all.

I’m now taking further steps, including reporting them to Trading Standards and my bank. I’ve also seen other recent reviews showing this is a pattern.

Very disappointing and unprofessional experience.

Would give 0 if could. Ordered 2 sofas, have been waiting for 2 months and newer revived those. No response to emails, whatsup or texts swnd every day. One day a month earlier was advised about alleged delivery happening on next weekend which newer happened and after which not further communication was heard from them. AVOID

Bought and paid for a sofa and never received it. Royal Sofa has also refused to answer their calls. Seems more like a scam! 😠🛋️ #Sofa #Scam #Fraud #BuyerBeware

Got the Foggi corner sofa about 4 months ago and honestly? Che spettacolo super comfy, love the shape and the fabric’s holding up really well, and I’ve got a dog who thinks it’s his personal kingdom lol. The bed function is a bonus, I’ve used it a few times already when my cousin from Italy stayed over.

Only thing, the sofa was a bit tight to get through the door, the guys had to twist and squeeze it in — but they handled it like pros. Great service, great sofa. I’d def buy from Royal Sofa again.

I'm in my 50s and I’ve had a fair few sofas over the years, but this one is probably my favourite. Loads of space, easy to clean, and the storage is a godsend. My grandson loves napping on it too. I was worried the cushions would flatten but after 8 months, still holding shape nicely.

Nice blue navy bed sofa! Many thanks to Pawel who installed the sofa in no time, great experienced and professional lad, recommend!

Great quality product, I adore my new sofa! The communication was great and responsive to arranging delivery around other commitments. Excellent price and service. Thank you.

Highly recommended!
Very good contact with shop. Customer service assistant always responded patiently to all my enquires.

Sofa was delivered and installed by kind and experienced professional Pawel.

Our new corner sofa bed looks even better than on pictures.
We would recommend royalsofa.co.uk

The sofa looks exactly like on the pictures, quality is great: comfortable, good quality material with nice colour, spacious storage. The delivery driver was friendly and really helpful, he installed the sofa. Full professionalism.

Honestly I would post a 0 star review if I could. This is genuinely the WORST customer service I have ever experienced. I ordered the BOOMI corner sofa on 09/01/25 for £750 and during checkout I was told delivery time would be between 5-14 working days. I then received a whatsapp from a 'customer assistant' asking to confirm a few details in which he asked what sofa I was ordering, which side I want the chaise on, and what colour I ordered it in. He then asked whether I lived in a 'hose or flat' and then said delivery time would be 'about 3 weeks'. I responded with the fact that on the website It has said delivery time would be 5 days, to which he responded after christmas everything was sold out. I said how I think they should advertise that on the website as I specifically ordered from this website due to quick delivery time. I asked for a discount to which he said he would offer £50 and I accepted. I did not receive this discount. On 14/01/25 I asked if there was any update to which he replied there wasn't. I then asked the same question on 20/01/25 to which I had a reply saying he has sent a request about my order and he would let me know when they get an answer. One week later (27/01/25), I have still heard nothing so I sent another message asking for an update and that as he said my delivery would take 3 weeks it should be delivered this week. The response i received made no sense, stating 'Your orders are being realised. I will write to you in the fragile when the delivery is possible'. I commented how that didn't make sense and asked if they could please confirm what they were saying. The response was that delivery will be the weekend and they will contact me 3 days before delivery to agree on the details. I responded with the question 'this weekend?' to which the answer was 'yes'. On Thursday 30/01/25 (exactly 3 weeks after my order date) I sent another message asking to confirm the delivery day and had the response 'your sofa is scheduled to be delivered next week'. At this point I am really starting to lose my patience as not only have I been told I would receive a discount (which I didn't), I was also told delivery would take 3 weeks (which it is now more than that) and that it would be delivered this weekend (which is wasn't). I said how this is ridiculous and they replied that they experienced some delays but they wanted to deliver this weekend. They also said 'next weekend we will try on Friday or Saturday for 100%'. I asked for a refund at this point but they then said they would give me a discount of £50. I replied with 'you were already meant to be giving me a discount of £50 which still hasn't happened so will that be a discount of £100?'. They said they could give me £70 to which I responded I would accept a minimum of £80 since they have now offered me £50 discount twice. I also asked for this discount to be processed before delivery and that if the sofa is not delivered by next saturday I will be cancelling my order. I received no response. On 03/02/25 I asked them to confirm my discount is being processed and will be completed before my delivery and to confirm my delivery is still taking place this weekend. They said the sofa will be delivered this weekend and they'll provide specific delivery dates and time 2 days before delivery. They also said I had received a £50 discount from them but they cant offer more. Both of these statements are categorically false, as I had received no discount and they had previously offered me £70. I replied saying this and that I want to know specific details now as this is outrageous. Their response was ' you are an important customer to us, so in this special situation, I'll give a discount of £70. I said AGAIN that I had not received my discount of £50 like they claimed and I want details of my delivery. They proceeded to tell me they will write specific details by Wednesday 05/02/25 and that once they have delivered the sofa and I have confirmed in writing it is in good condition they will issue a refund. I then said AGAIN that that will not be sufficient and I will require my discount before the delivery. They then said they will give me a £50 discount and asked for my account details to which I responded that they said they would give me a £70 discount and that they should have my bank details and I would like it in my account be Wednesday. Their response was 'OK'. On Wednesday evening I had not heard from them regarding my delivery and I has still received no discount. I cancelled my order as I said I would because they did not do what they said they would do and they lied on numerous occasions. THE WORST COMPANY DO NOT BUY FROM THESE SCAMMERS.

Delivery was spot and the delivery guy was very nice, helpful and polite. The sofa is really comfortable, the colour is lovely and the material is great! We're very satisfied with our purchase. I highly recommend Royal Sofa! Thank you!

Of course! Here’s the shortened positive review of Royal Sofa in English:

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**Great experience with Royal Sofa!**

I am extremely satisfied with my purchase from Royal Sofa! My new sofa perfectly combines style and comfort, fitting seamlessly into my living room. The materials are top-notch, and the attention to detail is truly impressive.
Additionally, the buying process was quick and hassle-free. I felt that the brand genuinely cares about its customers, which is very important to me.
I wholeheartedly recommend Royal Sofa to anyone looking for a unique piece of furniture!
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I hope this version meets your needs!

A bunch of crooks. I received a badly made couch. The side seams of which overlap seats of different lengths, one of them is 15 centimeters, the rest is 11 cm. In addition, there are holes in the sofas and white threads on the top where the sofa is mustard color and wrinkles in the material. After contacting the scammers asking to replace the sofa or return the money, the scammers want to charge 15% of the value of the sofa to do so because they wanted to cheat me by giving me sofa that can be thrown away. I am reporting the case to court. If anyone wants more information, please contact me at korzen.jk@gmail. com I will send the entire conversation and photos of this garbage they delivered to me. I do not recommend anyone to buy from these scammers. I don't know where they get their positive reviews. Oh, I waited 41 days for the sofa and then I immediately wrote about its shoddy workmanship and after 2 weeks I heard that they would not replace the sofa, but would take it away and rob me of my money of 15 percent. Stay away from these thieves!

Please visit their profile on Google maps. I added photos there so everyone could see what they sell and what they do not accept for complaints when they cheat people.

I ordered the sofa from royal sofa with good price . The colour is really lovely. My daughter loved it . The delivery driver were polite . I am happy with purchase and I recommend Royal sofa 👍👍👍👍👍👍

I ordered a sofa at a very good price, I thought it would be poorly made but I was surprised, very good material, I recommend this seller

Excellent service. Did the fitting efficiently and ensured that the customer was satisfied.

I purchased a sofa and it is the most high quality and comfortable piece of furniture I own. Not only this but the delivery guy Adam was truly the best and was very helpful and polite.

Delivered earlier than expected, on a Sunday as well, Driver was friendly and extremely helpful, in and built within 20 minutes. Sofa was exactly as ordered, perfect fit for the room.

Order sofa at 13 december.Been promise delivery before Christmas 🎄.23 december calling me and saying sorry we bringing you wrong colour sofa is that okey ? Of course i said not i need colour which match my walls.so he toald me is will be now on the first dates in new Year.Wow Great 👍 thank u.Today is 4 January i still dont know date of delivery.What a great Company. All Christmas and New year me and Kids and wife laying down on duvets on the Floor.This company still not given me day Of Delivery.Avoid they not respect they Customers

Great service overall. From purchasing online, communication through WhatsApp for updates and delivery service. Thank you very much