Royle Eleven  Reviews 122

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Scammers. Ordered a garbi suit jacket and unfortunately it did not arrive and they said it was lost by the DPD courier.They “apologised” and said the refund is being processed but it has been over two... See more

Rated 5 out of 5 stars

Bought quite a few products from Royal Eleven, products and packaging are also delivered immaculately. The trainers I’ve bought from them in 2 colours, and I’ve also got various other things such as a... See more

Company replied

Rated 5 out of 5 stars

Quick delivery on orders, top quality materials and craftsmanship in their items. I’m a cap man and most caps just don’t hit right when it comes to shape but these guys have got it down. Definitely re... See more

Company replied

Rated 5 out of 5 stars

I first purchased the all black cap from Royle Eleven which fits and looks great. I decided to order the tan cap which came and I wasn’t happy with the fitment. Customer service via Instagram DM made... See more

Company details

  1. Clothing Store

Written by the company

We are reclaiming the concept of luxury clothing and delivering it to the street


Contact info

3.9

Great

TrustScore 4 out of 5

122 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Scammers

Scammers. Ordered a garbi suit jacket and unfortunately it did not arrive and they said it was lost by the DPD courier.They “apologised” and said the refund is being processed but it has been over two months. Now there website is gone and I’m not sure if they’ve blocked me instagram or if they’ve deleted thier account.

August 27, 2024
Unprompted review
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Rated 1 out of 5 stars

Hat fits terribly and couldn’t return…

Hat fits terribly and couldn’t return it, swerve

June 26, 2024
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Reply from Royle Eleven

Hello,

Thank you for the review, we will take onboard your feedback for the future. We can see you have purchased a few caps before however this a new experience on the product. We cannot see you contacted customer service or requested a return/refund on our returns portal so unfortunately not been able to provide you with any assistance.

If you do require assistance please do get in touch.

Royle Eleven

Rated 5 out of 5 stars

Great customer care

Hi

Excellent customer care and high quality product

Thanks

June 26, 2024
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Reply from Royle Eleven

Thank you for your positive review. - Royle Eleven

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Rated 5 out of 5 stars

Great communication as always with fast…

Great communication as always with fast delivery. Even on a bank holiday.

Professional personable company with of course class trainers and clothing .

Highly recommended indeed
5 ⭐️ always .

May 3, 2024
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Reply from Royle Eleven

Thank you for your kind words! We’re glad you had a positive experience with us. - Royle Eleven

Rated 5 out of 5 stars

Quality… hope they restock the black…

Quality… hope they restock the black and beige

April 28, 2024
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Reply from Royle Eleven

Thank you for the 5-star review! We’re thrilled to hear that you had a quality experience with our product. - Royle Eleven

Rated 5 out of 5 stars

Premium clothing and service

Bought quite a few products from Royal Eleven, products and packaging are also delivered immaculately. The trainers I’ve bought from them in 2 colours, and I’ve also got various other things such as a couple 2 piece co-ord summer outfits and some snap backs, everything has a premium feel! Highly recommend

March 18, 2024
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Reply from Royle Eleven

We are incredibly grateful for your 5-star review. - Royle Eleven

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Rated 5 out of 5 stars
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Reply from Royle Eleven

Thank you for your positive review. We’re committed to delivering excellent service. - Royle Eleven

Rated 5 out of 5 stars

100% recommend Royle Eleven

Quick delivery on orders, top quality materials and craftsmanship in their items. I’m a cap man and most caps just don’t hit right when it comes to shape but these guys have got it down. Definitely recommend and will be purchasing more garments to add to the growing collection 👍🏼

March 9, 2024
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Reply from Royle Eleven

Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience with our product and service. - Royle Eleven

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Rated 5 out of 5 stars

Outstanding Customer Service

Royal Eleven is a brand I have loved since the start. Their products are always of the highest quality, yet affordable prices. Delivery was again very prompt while the customer service and communication regarding my order was 1st class.

February 29, 2024
Rated 1 out of 5 stars

My wife ordered me a top for my…

My wife ordered me a top for my birthday which didn’t fit. We returned the garment and was offered a credit note. We requested a refund and told this was fine. It has now been 3 weeks and we are yet to receive the refund. Lots of chasing and promises of returning the money but to no avail.

February 5, 2024
Unprompted review
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Rated 5 out of 5 stars

great product

great product, great delivery times

February 23, 2024
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Reply from Royle Eleven

Thank you for your positive review! We are grateful we could provide you with a great service. Appreciate your support. - Royle Eleven

Rated 1 out of 5 stars

Don’t order from this company

Don’t order from this company. Quality is poor and the return service is terrible. Over charged to return the goods and over a month later they still haven’t registered the return. Avoid.

February 23, 2024
Unprompted review

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