RRG Group Reviews 

Quality act, all round. Callum was really professional, pleasant and everything was sorted to a great standard.

From the first contact I had with Phil at RRG Skoda, my experience was seamless and efficient. The communication was friendly and helpful - and when I needed some flexibility, this was no problem.
The car itself was exactly as described, and was sitting ready for me to collect, spotless and with enough fuel to get me to my first destination.
I was very pleased with my decision to purchase a Skoda from RRG and can highly recommend them.

Great service. I would recommend the dealership if you’re interested in buying a ŠKODA.

9Got a new Peugeot in February 2023 from RRG Peugeot Oldham that is now Omoda & Jaecoo.
When the car is serviced I am told to leave the wheel nut lock on the passenger seat, so I leave what I think is the wheel nut lock on the passenger seat. Last year after the service this item was not on the seat so I thought the mechanic had kindly returned it to the boot of the car. I did not check at the time and forgot about it later on. This year when the car was due to be serviced I realised the 'wheel nut lock' was not in the boot of my car so had not been returned the previous year.
Peugeot customer services said there was nothing they could do as it was over 12 months since this has taken place. They said that they would have to drill the wheel nuts off and replace them with new ones at a cost to me of over £200. I was not happy with this. They did offer to knock about £20 off the price but still I was not happy.
I felt this was a scam and posted feedback stating such which has since been removed.
Since then I have had a quote from another garage to do the same work and they quoted £55. This is a huge difference in price and clearly Peugeot were ripping me off with the price. I then found out that the nuts on my wheels are standard ones and anyone can get them off, in fact the mechanic said that an 11 year old boy would be able to get them off in minutes! Clearly there is no need to drill them off at a cost of over £200. I have also found out that since 2023/2024 new Peugeots did not have wheel locking nuts as standard (this information came from two other dealerships).
It would appear that this is a total scam to get me to spend money for work that does not need to be carried out. I can evidence this with an email trail from the servicing team at Oldham. It is disgraceful that you think you can rip off customers in this way and con them out of their hard earned money. Shame on you all. I will be reporting this to Trading Standards and the Police.
UPDATE
RRG response telling me they take claims like this seriously and for me to raise this with their head office. This is something I have already done only to be told they have done nothing wrong and I am over reacting. Well they can tell that to Trading Standards and the Police.

Friendly, pro active..but not pushy. Went in to browse stock cars after deciding to replace our old car. RRG already have excellent customer ratings and with a family member being a long time client, we decide to purchase our first ever skoda.

Really great customer service from start to end making purchasing a new vehicle a friendly and comfortable experience. Lukas was particularly good. Would definately return.

Went into the Bolton branch to enquire about buying a car and came out having bought one. The salesman was very helpful but not pushy and the whole process was as simple as at could be. Very happy with the car and the experience of buying it... can't fault them.

Brilliant experience from start to finish all thanks to Dannny Lowe. My Skoda Enyaq is a superb car, drives great and very comfortable. Never had an EV before and I’m not disappointed with it. Danny kept me updated and nothing was too much trouble for him. Other staff were very friendly as well.

Thanks to Mark W & the rest of the team at RRG Škoda Bolton… just bought a used car there & found the whole process very easy & reassuring… everything explained clearly & I wasn’t rushed into making any decisions… more than pleased with the vehicle & the process of making the purchase which was stress-free throughout - thanks.

Hi I would like to thank Paula house for her warm welcome and making my experience at RRG one to be remembered, She helped my purchase go smoothly and made sure everything was done correctly.Thank you very much Stan Williams

Excellent communication and very helpful.
Assisted me in making the right decisions and were very friendly.

Warm, friendly and very thorough in explaining everything to us. They took time to understand what we wanted and needed. Very happy with the service provided

This company are the worst that I have ever dealt with in my long lifetime of driving.
They use tantalising offers of aftersales marketing ploys that they then fail to honour.
They also fail to implement the most basic customer care tasks in that their customer care representatives failed to answer my question posed to them on numerous occasions.
They promise to get back to you, but these are nearly always false promises.

Got a great deal recently at RRG Bolton.
Dealt with Lukas, who was personable and knowledgeable, explaining everything in understandable terms and answering any questions confidently making this the most stress free car buying experience I’ve had to date.
I would definitely recommend Škoda and RRG if you’re looking for your next car.
5*

Nice relaxed buying experience.

Professional, friendly & efficient. I would recommend that anybody take a good look at Skoda before buying their next car & definitely recommend RRG Bolton as the dealership to buy it from.

I was a bit unsure about buying remotely, but dealing with Lisa made the whole process easy, with all requested information (including a personalised video) provided without any pressure either to buy or on time to decide. Although I had options closer to home, the high spec on this particular Octavia Sportline made the journey well worthwhile. By collection day I was completely relaxed about remote purchasing with everything going very smoothly and the car being all as expected.
Finally, for Scottish customers, the Edinburgh to Manchester Airport direct train stops at Bolton, making the journey quick and relaxing. I believe there is a similar service from Glasgow. Don't be put off by the distance, this is an excellent dealership with a first class team. Thank you again Lisa.

My GR Yaris went in for a major service and MOT. On collection, a rear wheel alloy was found to be damaged along with the tyre.
RRG Bradford are denying any responsibility for the damage contrary to their own Health Check video showing all four wheels and tyres to be in excellent/good condition some 3 hours earlier.
After escalating this issue to Toyota GB, their stance remains the same.
I will never buy another Toyota vehicle again and to any one using RRG Bradford, I would strongly advise you to check around your vehicle before you leave the garage.
They simply do not own up to their own mistakes! Appalling service and attitude.

We purchased a car from RRG Bolton over the weekend. It was all done remotely on line as we were not local. Lisa our salesperson, sent us emails and whats app and also sent us a great video and an offered great deal and a super price for a 8 month old Karoq over £10k off the list price, amazing and then due to the skoda offers took another £1 k off the final price. Totally smooth transaction. Also given a gift on collection and half a tank of fuel for which we are very grateful. Highly recommended.

On Thursday 15th October, I saw a vehicle advertised at Toyota Bradford that I was interested in purchasing and submitted an enquiry.

The following morning, I received an email from Hannah recommending that I visit the dealership. I explained that we live over an hour away and, before making the journey, it would be helpful to receive a video of the vehicle and an indication of what deal could potentially be offered.

I felt this was a perfectly reasonable request from a genuine prospective customer who was willing to travel to purchase a vehicle.

Hannah advised that a member of the sales team would contact me. However, after waiting approximately two hours without receiving a call, I contacted the dealership myself and spoke with a gentleman named Dave.

Dave assured me that he would arrange for someone to call me and send a video of the vehicle. I specifically requested a call before 12 noon.

By 2pm, I had still received no communication, so I emailed Hannah again to express my disappointment. She responded that she had already asked the sales team to contact me and would chase this up.

Unfortunately, by 5pm, I had still received no telephone call, no video and no information regarding the vehicle or a potential deal. I therefore found myself emailing Hannah yet again, simply requesting the call I had been promised several times throughout the day.

What disappoints me most is that I am a genuine customer actively looking to purchase a vehicle, yet I have spent the entire day chasing a dealership that seemingly has little interest in securing my business.

To put this into perspective, just three weeks ago I purchased a vehicle from Stoneacre Toyota Sunderland, where I dealt with a gentleman named Tony. The service I received from Tony was absolutely outstanding. His professionalism, communication and willingness to help made the entire purchasing experience a pleasure.

The contrast between these two Toyota dealerships could not be greater.

As a business owner myself, I fully appreciate the importance of customer service, communication and following through on commitments. I also understand that dealerships can be busy and that staff have competing priorities. However, a simple telephone call or update is not an unreasonable expectation, particularly when it has been promised repeatedly.

If this were my business and my team were treating a prospective customer in this manner, I would be extremely disappointed and would want to know about it so improvements could be made.

I am not writing this simply to criticise individuals. My intention is to provide genuine, constructive feedback, as I believe Toyota Bradford needs to make significant improvements in its customer communication, sales follow-up and overall customer experience.

A customer should not have to repeatedly chase a business for the opportunity to spend money with them.

Toyota is a brand I have recently chosen to invest in, and my excellent experience with Stoneacre Toyota Sunderland demonstrates the standard of service that can and should be delivered across the Toyota network.