RRG Group Reviews 440

I recently helped my daughter purchase a Nissan Quashkai from RRG in Bury and found the whole experience very simple and extremely well organised
Special mention to Andy Harlow who handled the sale without fuss and very professionally with the help his colleagues

First class service throughout our dealings with this exceptional dealership. Danny was friendly, caring and knowledgeable. He understood our needs and kept us well informed. We are very happy with the car and wouldn’t hesitate to recommend this dealership.

We've just purchased our fourth Skoda from Skoda Rochdale, and once again the experience was absolutely outstanding from start to finish.

From the moment we walked in, we felt genuinely looked after. The whole process was smooth, transparent, and completely stress-free. We were kept informed at every stage about the next steps, which made everything feel organised and reassuring.

A particular thank you to Adam Reeves and especially Lewis Mason, who truly couldn't do enough for us. Their professionalism, patience, and attention to detail made all the difference. They went above and beyond to ensure everything was perfect, and nothing ever felt like too much trouble.

The entire team were friendly, welcoming, and attentive to our needs throughout. It's this level of service that keeps us coming back time and time again.

We wouldn't hesitate to recommend Skoda Rochdale to anyone looking for a new car - a genuinely five-star experience!

This my third used Skoda purchased from RRG Bolton. On each occasion, it has been a different salesman, but they have all had the same helpful approach. They don't rush you, they listen to want the customer wants, and offer options if you are unsure. Nothing seems to be too much trouble. Test drives are available, coffee and biscuits are guaranteed. They offer various finance packages and take you through the options. If you are part-ex, then they offer competitive trade-in and extras built into the mix make for a good deal. Completing the sale is painless, as they can arrange the tax and insurance for you. On the last occasion, Kris did all the work, he was a true gentleman, explaining everything and making sure that I understood at every step. We even had a chatty test drive together. and gave helpful advice about my next holiday destination.
.. The servicing team are of the same calibre, nothing is too much trouble. Martin the manager is particularly helpful. RRG Skoda Bolton are highly rated against other competitors in the area, they are my go to dealers.

Excellent service from Kris and the team. Would highly recommend speaking with them as they were very helpful.

RRG ŠKODA Rochdale have been fantastic, great service from start to finish . Massive thank you to Paula who came in on her day off to complete the sale and send us on our way.

Great service from Lucas at Bolton Škoda, knew what he was talking about out and offered some great advice.

Skoda Bolton

They get five star reviews over various platforms, not without reason.
Great cars, great service, in my case from Mark Williamson.
Thank you all at Skoda Bolton

Full marks for the fantastic care and service from Lukas, Fran and the team at RRG Skoda, Bolton! The Skoda Citigo is just perfect for me. I would recommend the team and company if you're looking to buy a car. Thank you very much!

I contacted Lee at RRG Bolton he arranged for me seeing the two cars i was interested in. He was very helpful knowledgeable and friendly. We made our choice and Lee gave us the time to explain the features to us and we came away, knowing we'd made a great choice.
Thanks again Lee and Fran.

I could not have asked for a better experience than the one that I got at RRG Rochdale, especially considering the speed bumps along the way; not the garage's fault I hasten to add.

Natalia was a dream to deal with, she is an excellent, knowledgeable saleswoman who will go above and beyond. And Adam put in a shift helping me get the finance sorted when the Experian Affordability Passport decided not to play ball.

Knowing that I had a 6 hour round trip (it was a particular car I wanted) they did everything to ensure there was not a wasted minute.

Thank you everyone!

Went into ŠKODA Rochdale with a view to looking around. We weren’t sure what car we wanted . Paula was fantastic, very knowledgeable and made us feel comfortable. We then went to MG who didn’t even let us across the door as he said they had nothing suitable. Onto VW Chadderton who kept us waiting and couldn’t be bothered to serve us . ŠKODA won hands down and we are now very happy with our car

Wonderful service given by all staff members, especially I would like to mention Danny who has been very polite, customer friendly and without any pressure finalised my car deal. Very pleased my new Kodiaq. Many thanks and keep up the good work!

I had been feeling apprehensive about changing my car but the friendly and welcoming atmosphere at ŠKODA Rochdale put me at ease.
Gordon was friendly, helpful and knowledgeable.
The test drive route he chose gave me the opportunity to drive at various speeds on different types of roads.
I didn’t want to wait for a factory order and I knew finding a Fabia 1.5 SE L DSG with the winter pack in graphite would be difficult.
That same afternoon a car was found in Hampshire, a price was agreed and arrangements were made to transport it to the dealership. I really appreciate all the effort put into finding me the right car quickly.
My car was ready for collection a week later and hand over was very straightforward with no pressure to add the various extra cover options.
Gordon explained all the controls and Infotainment system clearly and patiently.
My new car feels safe, robust and very easy to drive.
I am glad I chose this dealership and feel reassured that I can get help/advice at any time.
Thanks again to Gordon and everyone at ŠKODA Rochdale

Just a heads-up to always run your own history reports. I recently looked into a vehicle here and found some discrepancies regarding its accident history that weren't clear during my initial inquiry. It’s always safer to have your own HPI or CarFax in hand regardless of where you’re buying from as you think with a main dealer you are usually safe but this isn't the case with this dealership

RRG Skoda Bolton

Really handled our enquiry made from N.Ireland excellently. So often first impressions set the tone for doing a deal with good trustworthy people and that was certainly the case with Skoda Bolton.
From the off Lukas was very helpful, knowledgeable and where I felt anyone selling in our circumstance’s would need a little back up he was already seeking this out from his seniors. That said, Lukas independently was outstanding with his attention, responses and assurances throughout the enquiry and pre sale arrangements.
I will have no hesitation contacting Skoda Bolton again when I’ve a car change planned and I’ve already recommended RRG Skoda Bolton to a couple of friends. Thank you Lukas and well done to your management for investing in you and their training and support.

I had an amazing experience with Danny at Skoda Rochdale. He was fantastic from start to finish - called in the morning he got me in for a test drive that afternoon and got me a brand new car ordered same day with collection that weekend! Fantastic service and super friendly, made the whole process smooth and exciting which is so important when getting a new car! He really looked after me and my needs! ❤️ I would recommend to all my friends and family.

Have to be clear that this is a review of RRG Skoda Bolton, can’t speak for other dealerships in the group. We’ve just bought a new Skoda Elroq from them and the process from beginning to end was as we would have wanted it to be. Truth is we didn’t expect to get a new one, but the deal offered was just too good to turn down.

We dealt with Phil Jones throughout, and nothing was too much for him, even the after sales service, answering numerous questions about the IT aspects of the car. I’m confident that the level of service will be maintained.

Very disappointing experience at Toyota RRG Altrincham during my recent visit.

I had booked a pre-paid Gold Service (100,000 miles), which was the final service under my plan. From the moment I arrived, the experience was poor. The staff member who was meant to assist me was eating his lunch at his desk in full view of customers. After finishing, he loudly wiped his mouth and blew his nose before approaching me, which I found extremely unprofessional and unpleasant as a first impression.

During the check-in process, I agreed to additional coolant and air conditioning services, which cost £236.98, as I had already planned to have these done. I was then repeatedly pressured to renew my service plan at a significantly higher price than the previous year, with fewer miles included. When I declined, I was told prices would go up — a sales tactic I am very familiar with and did not appreciate.

I waited two hours for the Gold Service, coolant service, and air conditioning service combined. I had also requested that my car not be valeted to save time. Given the amount of work supposedly carried out, I find it hard to believe everything was completed properly within that timeframe.

When I received my vehicle back, there was no detailed service report, only a single sheet, and I later discovered that the Annual Toyota Hybrid Health Check had not been carried out at all, despite being an essential part of the service.

Upon starting my car, I noticed immediately that the air conditioning was not blowing cold air. After reporting this, I was told by the mechanic that there may not have been enough coolant added and was asked to return on another day to fix the issue.

When I returned on my scheduled appointment, I was then told the repair would take all day, which was shocking considering the original service, including the same air conditioning and coolant work, had supposedly taken only two hours. When I asked to speak to a manager, I was told both the manager and assistant manager were on holiday.

I had no choice but to leave my car, take an Uber home, and wait. I was informed in the afternoon that the car was ready, but I was unable to collect it until the following Monday.

As a loyal customer who has had all servicing done at RRG, I felt completely disregarded. There was a clear lack of professionalism, transparency, and care throughout the entire experience.

This was my final service under the plan, and unfortunately, it will also be my final visit to Toyota RRG Altrincham. I would not recommend this dealership based on my experience

Recently bought a new Elroq from this dealership. Throughout the process everyone was incredibly helpful and well informed. This applied from the initial conversation to the detailed briefing on the car before I drove it home. Many thanks to Francesca and the team not least Phil Jones.