RRG Group Reviews 440

Dealing with RRG Group in Bolton was a great experience. The staff re so professional .My contact person(Phil) and the manager were so nice and made things so easy. Thanks guys.

Fantastic experience recently at Skoda Bolton. Lisa found the perfect car for us and was patient when communication with myself was difficult due to a family member being ill. Handover is the car was lovely, the Manager Fran was involved and she gave us a lovely little Skoda gift. Will definitely return!

Incredibly helpful staff, prepared to go above and beyond. Mark, who sold me my new car was brilliant, knowledgeable, helpful and trustworthy. I would 100% recommend, just fabulous service. Thank you!

Fantastic customer service and a brilliant sales person, Lewis :-)

RRG Toyota Altrincham.
I had a very disappointing experience with this dealership. The staff were rude and unhelpful, and the reception was particularly unwelcoming, which made the visit uncomfortable from the start.

What concerned me most was the response from management when I raised an issue with the service. Instead of listening or checking the problem, I was told everything had been done correctly without any proper investigation. This felt unprofessional and dismissive of my concerns.

Overall, the customer service here was poor, and I would not recommend this dealership based on my experience

The staff at RRG were superb, we makinly dealt withLukas Flannery who was excellent to work with at all times. All the staff seemed of the highest calibre and had good training.
Lukas had deep knowledge of both the car we subsequently bought and of all the financing options open to us.
We usually find changing cars quite challenging , Lukas and his colleagues made it simple and made us feel important to them and valued.
We would strongly recommend using this company to anyone.
Well done Lukas and RRG Bolton.

I chose to buy a "Toyota Approved" vehicle from RRG Stockport for peace of mind, believing in the brand's promise of safety and quality. However, my experience has been a total breach of trust.
KEY WARNINGS FOR BUYERS:
1. Insist on seeing the 145-point inspection report BEFORE you buy. RRG Stockport withheld this report until AFTER I discovered safety issues and challenged them.
2. "Toyota Approved" does not mean "Premium Condition" here. My car was delivered with rear brake pads at 4mm (the lower limit of the warning zone) and 4 MOT Advisories. A certified car should not be prepared to the absolute bare legal minimums.
3. Questionable Data: Within only 2,400 miles, the brakes have already reached a RED/URGENT safety risk, as confirmed by a separate Toyota dealership (RRG Bury). This wear rate is mechanically impossible unless the car was poorly prepared or the initial data was inaccurate.
RRG Stockport dismissed these as "not a safety issue", but I refuse to gamble with my family's safety.
If you expect professional preparation and transparency, be extremely careful with this dealership. Always check the 145-point report first.

Fantastic experience with RRG Skoda Bolton. Lukas was absolutely brilliant from start to finish, very professional, knowledgeable and helpful, he even helped me to set up the App on my phone. Would definitely would recommend RRG Skoda Bolton and Lukas to everyone.

RRG Stockport, I can’t rate this highly enough. Barbara (I think that was her name) absolutely fantastic, best customer service I’ve had in a long time. She helped me so much when she didn’t need to.
She should be manager 😃
I will definitely be calling in when I need a new car
Thank you

I had an excellent experience buying from RRG Skoda in Bolton. Phil was fantastic throughout—very approachable and clearly an expert on the brand. He was brilliant to deal with and made the process even smoother.
The dealership itself is pristine, and the cars are prepared to a very high standard. We were able to agree on a fair deal and arrange a handover on a flexible timeline that worked for us. We are incredibly happy with the service and would highly recommend the whole team at RRG!"

I placed an order with RRG Omoda Oldham and was advised the delivery would take around 12 weeks. After placing the order, the communication completely disappeared. There were no proactive updates at all.
Every time I called to chase the order, the customer service was disappointing. It becomes very clear that once they have your money, you’re no longer a priority. I was told someone would call me back — it took three days, and only because I chased again.
Two weeks later, still no update on the car. I asked for the VIN so I could follow up directly with the manufacturer, but even 14 weeks after ordering, they still couldn’t provide it.
The information you get depends entirely on who you speak to and when. Morning call: “expect it in May.” Call back an hour later: “it’s on track.” Afternoon call: “mid-April.” They genuinely seem to have no idea what’s going on.
Overall, the experience has been frustrating and unprofessional. I would strongly recommend going elsewhere — this dealership has shown itself to be completely inept.

Skoda Rochdale has looked after me for over a decade. Excellent Team to deal with. No hard selling. Approachable & upbeat from start to finish.

Failure to Refund Deposit.

So interested in buying a Tesla from this company and engaged in discussions with a dealer representative. Ultimately decided to not go ahead, having put down a £99 deposit to reserve car.

Rep was helpful.

Then the fun started.

Repeated text messages - which had previously been responded to quickly - literally no answer.

Ultimately had to contact the bank to query the transaction and request a refund.

Should not have to do this with a main dealer.

Really poor.

Thoroughly enjoyed the experience of purchasing a car from RRG, Leigh was really helpful.

Very professional. Lisa was great, made everything very easy, explained everything in easy to understand terms. Would definitely recommend RRG Bolton.
Loving the new car too.
Thanks Lisa

We have bought over 100 cars over many years, but this was our first visit to RRG Skoda Rochdale. Having been to Arnold Clark and left unimpressed, this was a refreshing change. We were dealt with by Paula House, who informs and helps, rather than a hard sell. Excellent manner and very knowledgeable. Trade in was fair and actually better than Arnold Clark. Well worth a visit.

I had such a great experience with Škoda Rochdale and couldn’t recommend them enough.
A special thank you to Gordon Millet who looked after me from start to finish. He was incredibly friendly, knowledgeable, and clearly knew exactly what he was talking about, which made the whole process feel really easy.
The test drive was really good too, Gordon made sure we properly experienced the car so I could decide if it was right for me. Communication throughout was also really good, especially over email, and everything was explained clearly with full transparency.
Overall, such an easy, smooth, and genuinely enjoyable experience. I’d highly recommend Škoda Rochdale to anyone looking for a new car!

I received outstanding service from Mark at RRG Bolton. He helped me buy exactly the car I wanted, and both the before‑ and after‑sales care were first rate. He took the time to go through everything in detail and listened carefully to all my questions. I’m very, very pleased with the whole experience and will certainly be returning in the future.

Great experience buying my new car recently.

Friendly, helpful staff and very informative. Kept me up to date throughout the process and handover.

Would recommend to buy from RRG Skoda Bolton

Lost count of how many cars i have purchased from RRG Skoda Bolton.
Customer Sevice is always spot on.
After Sales same as above.
Can't fault anything.
See you soon no doubt