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Rubberduck Bathrooms Ltd Reviews 782

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Many customers praise the efficient service, with orders processed and dispatched quickly, often arriving earlier than expected. The products are frequently described as high quality and good value, with many people expressing satisfaction with their purchases and the overall appearance of their bathrooms. Reviewers also highlight the helpfulness of the staff and the ease of the ordering and payment process, leading to a positive experience. However, some customers also noted issues with delivery, including delays, lack of communication from couriers, and unexpected requirements for assistance with unloading. A few other people also felt that products arrived damaged due to inadequate packaging, or that incorrect items were sent, leading to further delays and frustration.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the high quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising competitive prices... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing satisfaction, highlighting prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a wet room showerscreen on the Wednesday, got a delivery day on Thursday, delivered on Fri at 9am, very nice freindly driver who put it into the home, it was very well packaged with nothi... See more

Rated 5 out of 5 stars

Found an actual waterproof bath side! Good price , quickly delivered. Why all such bath sides are not made this way I don’t know? Took a while to find an available fitter who could replace a ‘wood’ l... See more

Company replied

Rated 5 out of 5 stars

Good product . Delivery not so good as instructions said someone had to be hone to assist to unload , and that there will be a phone call 30 minutes before arrival. Theŕ for I had to do arrange... See more

Company replied

Rated 5 out of 5 stars

I'm a delivery driver of 20+ years experience. I returned an item on Friday for a customer and was met by 2 employees, one of which I sadly didn't get his name. The other I know only as N Wallis.... See more

Company replied


Company details

  1. Bathroom Supply Store

About Rubberduck Bathrooms Ltd

Written by the company

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Contact info


3.9

Great

TrustScore 4 out of 5

782 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not deal with these guys

Do not deal with these guys.

They sent me what was obviously a damaged return as a “new item” and when I realised it was damaged 2 weeks later when I opened the box (holidays and other stuff happening ) they refuse to take the return.

I won’t be dealing with them again and suggest you don’t either.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Really easy to deal with, changed my order address immediately after I made a mistake with delivery address. Great quality product!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

We required to replace a specific brand and model of bathroom sink tap and they were one of the only visible stockists.
Easy to order, competitive price and swift delivery.
Couldn't ask for more!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a bath

Ordered a bath , it was delivered quickly by a very helpful courier. When I contacted Rubberduck to enquire about the side panel delivery, they called me back within minutes with the information.
First class company absolutely no complaints

May 11, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service - checked availability with manufacturer, speedy delivery. Ashley was amazingly knowledgeable and helpful

May 11, 2026
Rated 5 out of 5 stars

Two days from order to delivery, brilliant service.

I ordered a wet room showerscreen on the Wednesday, got a delivery day on Thursday, delivered on Fri at 9am, very nice freindly driver who put it into the home, it was very well packaged with nothing missing and good instructions.
It took me 3 hours to fit, (68yr old) and everything went well, a good quality product at a fair price compared to other companies.
Very pleased with the communication with the staff too, always helpful, the phone line can get busy at times but I think that's a sign that they are popular.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of…

I recently had the pleasure of purchasing from Rubberduck Bathrooms and I couldn’t be happier with the experience. Their customer service was outstanding from start to finish—friendly, professional, and always willing to help with any questions I had. They made the whole process smooth and stress-free.

The quality of the products was equally impressive. Everything arrived exactly as described, well-packaged, and built to a very high standard. You can really tell they take pride in offering reliable, high-quality bathroom products.

I would highly recommend Rubberduck Bathrooms to anyone looking for excellent service, great value, and top-quality products. A genuinely trustworthy company that puts customers first.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Had to chase to get the order…

Had to chase to get the order delivered. Had to return part of it when it eventually turned up. Still waiting for a refund 1 month on. No response to requests for an update.
Products good quality. Service - poor. Very disappointed.

May 16, 2026
Unprompted review

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