Ruby Reviews 834

We started with a different service because, honestly, it was substantially less expensive while still promising the same service Ruby offers. It was a level 11 disaster. It took me 3 days to realize those clowns were costing me clients and wouldn't/couldn't be fixed, so I quickly pulled the plug on the other service and called Ruby. Other service took 2 weeks to get us up and running, Ruby took 24 hours. As with any new service, issues will come up early that require tweaks. Ruby resolved every issue that came up within an hour, some literally in minutes. Other service said they would address "problem tickets" within 48 hours (can you imagine thinking that 2 days was fast enough to fix a problem with the first impression customers get of your business???). Initially I thought Ruby's customer service department name "The Happiness Team" was cheesy. After getting their super-efficient help a few times, I came to realize that the name was actually perfect. Took my stress level from a 10 to 1 with each issue.

tl;dnr version: Ruby has been amazing, responsive and professional. If you care about your customer's experience with the people that answer your phones, Ruby is the way to go. It costs more than some other large competitors, but you absolutely get what you pay for and more. Don't make the same mistake I did picking by a service on cost alone.

Great answering service, they really pay attention to detail.

It's been a seamless transition.

We tried this with another vendor and it just didn't work. Very happy to be using Ruby.

Ruby staff are always chipper and we receive compliments from client-callers that our "recepitonist" sounds nice. We sometimes acknowledge the compliment and do not disclose that she or he is a Ruby employee.

Gary

Northern California

I have been using Ruby for almost 2 years now, and have nothing but praise for their service!
They are all professional, but very friendly when transferring calls, and it jas worked great for our company!

Love this service! It takes so much stress off our providers. The level of professionalism and attention to detail is 5 star!

So far it has been a very good service. I like how personable and understanding the company is.

I love RUBY. The whole team is awesome. The pricing is spot on. It has helped our company a lot by not missing any phone calls. I would recommend Ruby to anyone looking for a professional call service.

Rubyyyy!!! We are an extremely busy office and we appreciate our Ruby back-ups so much! As the scheduling coordinator I depend on your quick messages as I navigate the busy day. We are an "all hands on deck" type of office and having all of you makes dental life easier. Not to mention, everyone there we've talked to over the few years is super nice! Thanks so much!

We have used Ruby for about 4-5 months now and have been completely satisfied. They have done everything with ease and professionalism.

Ruby is good but inconsistent. For example, they do some things well - they pick up the phone, greet clients appropriately, gather information I need, etc. Unfortunately, they don't do this all the time. Sometimes, I set myself to available and they don't put calls through to me. Other times, they don't set an appointment for a new client, don't take detailed enough messages, get names or e-mail addresses for clients wrong, etc. If they could be more consistent I think they could do a much better job, because the employees who do good work do really good work.

Recently, a former legal assistant, now retired, called my office and the phone was answered by Ruby. The assistant's first comment: "Well I never sounded that cheerful when I answered your phones." These people are as professional as you can get in this business.

Totally satisfied with your professional and friendly service. Have received positive comments from clients.

Ruby is very useful to our office and efficient with client messages.

Fantastic service. Easy to use, reliable, and affordable. I have been recommending them every chance I get.

Unnecessarily long dialogs with customers

Excellent service and personable staff that has made every customer appreciate that we care by having somebody answering the phone. This answering service has helped our business tremendously, wish I implemented it sooner.

I have had an excellent experience using Ruby. Having them as back up freed me to not feel tied to phones 24 hrs a day.