Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
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Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely experience with Nicole
Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage the account with ease. Any concerns have been resolved in a timely matter. Very friendly and happy to help. Thank you.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Madison,
Thank you for your lovely review and for recognising Nicole. We understand that gaining authority on an account can sometimes be challenging, so it’s great to hear Nicole made the process simple and helped you manage the account with ease. We’re also pleased that any concerns were resolved in a timely manner, and that you found her friendly and happy to help. I’ll be sure to share your kind words with Nicole.
Kind regards,
Keenan S.
Meeks was very helpful today with my…
Meeks was very helpful today with my queries. Had to ring up regarding some issues with my account and it was all resolved in 20 minutes, thanks again.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Beth,
Thank you for your 5-star review and for recognising Meeks. We’re really pleased to hear they were able to resolve the issues with your account so quickly, and that everything was sorted within 20 minutes. We appreciate you taking the time to share your feedback.
Kind regards,
Keenan S.
staff who answered the phone very help…
staff who answered the phone very help full and understanding the issue
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Jeyakumar,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Quick replies and helpful information
Quick replies and helpful information
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Ryan,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I spoke to a lovely lady called Linda…
I spoke to a lovely lady called Linda and she was very friendly and professional and talked me through how to resolve my query. she was very helpful and patient with me.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Dear Donna,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Linda was friendly, professional, and patient while talking you through how to resolve your query. Providing clear guidance and supportive service is exactly what we aim for, so it’s wonderful to know Linda delivered this for you. Your kind feedback is truly appreciated, and we’ll be sure to pass on your thanks to Linda.
Best wishes,
Keenan S.
Absolutely excellent experience and…
Absolutely excellent experience and fantastic communication
April 23, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
If I could give zero stars
If I could give zero stars, I would.
I have a smart meter but have still been receiving estimated bills. In February, I submitted a meter reading which suddenly caused my bill to jump to £945. When I called, I was told this was an error and the amount was refunded.
Now in March, my bill has come in at £1,900. I’ve been told this is due to previous underestimation, but this makes no sense given that my salon has been mostly closed since January due to reduced staff and illness. Our energy usage has been significantly lower, not higher.
The complaints department has been no help at all. I’ve asked for the meter to be inspected as it clearly may be faulty, but nothing has been resolved. I’ve also tried multiple times to switch providers, but this has been blocked without proper explanation.
This situation is causing serious stress and is putting my business at risk. After being a loyal customer for 10 years, this is extremely disappointing and unacceptable.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Shari,
We sincerely apologise for the experience you’ve had with Ruby Energy. Having identified your account, we’ll be in touch shortly to resolve the issue and ensure it’s handled to your satisfaction. Thank you for your patience and for sharing your feedback, which helps us improve.
Kind regards,
Keenan S.
Meeks was nice and helpful.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Nu Health & Beauty,
Your kind words about Meeks mean a lot to us. It’s wonderful to know they delivered helpful service. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
Was dealt by Mr lubama
Was dealt by Mr lubama
He was very kind and understanding
He made sure he understood my needs and then was able to deliver the my desired results accordingly 👍🏼
April 23, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Arbaz,
Thank you for taking the time to share your experience. We’re delighted to hear that Lulama was kind, understanding, and took the time to fully understand your needs. It’s great to know he delivered the outcome you were looking for and made the experience a positive one. Your 5-star is truly appreciated, and we’ll be sure to pass on your kind words to Lulama as recognition for his excellent service.
Warm regards,
Keenan S.
Brilliant service
Brilliant service. Spoke to Muneeb from the customer service team and he was an absolute gentleman. Very professional too.
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Ludlow Phones,
Thank you for your 5-star review. We’re delighted to hear that Muneeb provided such professional and courteous service, and that you had such a positive experience speaking with him. Delivering friendly, respectful, and effective support is exactly what we aim for, so it’s great to have this confirmed by customers'. We really appreciate you taking the time to share your feedback and will be sure to pass on your kind words to Muneeb.
Kind regards,
Keenan S.
Easy review of energy and update of…
Easy review of energy and update of contract, thank you Lynn
April 23, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon KE,
Thank you for your 5-star review. We’re really pleased to hear that your energy review and contract update were handled easily and smoothly. It’s wonderful to know that Lynn made the process clear and straightforward for you. We truly appreciate you taking the time to share your feedback and will be sure to pass on your thanks to Lynn. Thank you for choosing Ruby Energy.
Best wishes,
Keenan S.
Meeks was extremely helpful today with…
Meeks was extremely helpful today with my query. Great experience
April 23, 2026
Unprompted review
Reply from Ruby Energy
Hello Danielle,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Do not choose Ruby Energy
After a very difficult start to the year financially, being a small business meant I had to put measures in place to ensure that all of my bills got paid. One of these measures was payment plans, of which I have had to apply to my Ruby energy bill more than once to ensure my bill gets paid. My Ruby electric bill is an extortionate amount each month.
After contacting Ruby energy in good time, and time enought to address my direct debit they have not only taken the payment plan payment, they have also taken the whole invoice total on top of that leading to unpaid wages to my staff, inability to buy stock to continue trading in my kitchen, and inexpicable stress in trying not to fold my business (I am in the hospitality industry which has been very difficult so far this year).
The Ruby enery team mislead me to think that making a large payment towards my invoice and starting the payment plan, with another set up the following week, would mean the original invoice would not be taken on the planned date.
There is nothing I won't do to try to remove myself and my business from the intense stress this company has caused me time and time again, while navigating a tempremental industry with constant rising costs & diminishing trade volume. I can only warn others against using Ruby energy - insanely high costs, unclear communication & false security in direct debits. Choose another company!!
April 22, 2026
Unprompted review
Reply from Ruby Energy
Good morning Jessica
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused and want to assure you that your feedback is important to us. Our team has identified your account and will contact you shortly to address your concerns. We’re committed to finding a resolution that meets your expectations.
Kind regards,
Keenan S.
The lady I spoke to was very polite
The lady I spoke to was very polite, calm and helpful. She helped me to arrange payments in stages to clear the account.
April 21, 2026
Unprompted review
Reply from Ruby Energy
Dear Mrs. Haines,
Thank you for your 5-star review and for being an important part of our journey. We’re delighted to hear that our team member was polite, calm, and helpful, and that she was able to support you in arranging manageable staged payments to clear your account. Your feedback truly helps us strive for even greater service, and we really appreciate you taking the time to share your experience.
Best wishes,
Keenan S.
Great customer service !
Today I spoke to Lilitha and she was so helpful in resolving my query. She took her time to explain everything clearly. I will feel confident if I have to call customer services in the future.
April 22, 2026
Unprompted review
Reply from Ruby Energy
Good morning Helen,
Thank you so much for your 5-star review. We’re delighted to hear that Lilitha was so helpful in resolving your query and took the time to explain everything clearly. It’s especially encouraging to know that her support has left you feeling confident about contacting our customer service team in the future. Your kind words are truly appreciated, and we’ll be sure to pass your praise on to Lilitha.
Warm regards,
Keenan S.
The individual I spoke to was very helpful
The individual I spoke to on this call was polite, helpful and done what he could to find out any information I required.
April 22, 2026
Unprompted review
Reply from Ruby Energy
Hello Samantha,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Had a quick chat with Muneeb and the…
Had a quick chat with Muneeb and the service was so quick. Thanks for that.
April 22, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that your chat with Muneeb was quick and efficient, and that he was able to help you promptly. Your feedback really helps us continue striving for even greater service. Thank you for choosing Ruby Energy.
Kind regards,
Keenan S.
Reply from Ruby Energy
Dear Anil,
Thank you for your kind words and for being an important part of our journey. We’re absolutely delighted to hear that you received great help from Meeks. Providing clear, helpful support is what we aim for, and it’s wonderful to know her service made a positive difference for you.
Best wishes,
Keenan S.
Sjivonna was extremely helpful
Sjivonna was extremely helpful. Excellent service
April 22, 2026
Unprompted review
Reply from Ruby Energy
Hello Ginny,
Thank you so much for your 5-star review. We’re absolutely thrilled to hear that Sjivonne provided such helpful and excellent service. Your positive feedback really means a lot to us and motivates us to keep delivering the high standards of care and support you deserve.
Best wishes,
Keenan S.
Excellent service by Zimkita
When I spoke to Zimkita I was initially very stressed as I had received 9 letters dating back to February 2026. These all said I was over due with my payments. Zimkita was able to calm me down, she listened to all my concerns and addressed all of them. She also apologised as these letters had been sent in error. She wad very caring and supportive and explained my account was up to date and I had no outstanding balance. She said she was going to up date my account and reassured me they were just waiting for this month's direct debit. I found her to have an excellent telephone manner. She was lovely to speak to and I feel calm and reassured. If I could score Zimkita 10 I would. Its not often I speak to someone as lovely professional and supportive as Zimkita. Please pass on my praise to Zimkita and her managers . Thank you so much. Catherine Rouski
April 22, 2026
Unprompted review
Reply from Ruby Energy
Dear Catherine,
Thank you so much for taking the time to share such detailed feedback. We’re really sorry for the distress caused by the letters you received and appreciate you bringing this to our attention. We’re delighted to hear that Zimkita was able to calm your concerns, listen carefully, and fully address everything for you. Her caring, supportive approach and clear explanation of your account status truly reflect the high standards of service we aim to provide. It’s especially reassuring to know you felt calm and reassured by the end of the call.
Your praise means a great deal to us, and we will absolutely pass on your kind words to Zimkita and her managers as recognition of her excellent professionalism and telephone manner. Thank you again for your understanding and for sharing your experience.
Best wishes,
Keenan S.
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