Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
Company replied
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Asi was very helpful thank you so much
Asi was very helpful thank you so much
April 22, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon John,
Thank you so much for your kind feedback. We’re delighted to hear that Asi provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate your 5-star review.
Kind regards,
Keenan S.
Joseph was exceptionally helpful
Joseph was exceptionally helpful. Sorted my problem in seconds. Thank you Joseph, I have now cancelled my direct debit and will continue to pay via the portal as you suggested.
Many thanks again.
Stuart@rsautos
April 22, 2026
Unprompted review
Reply from Ruby Energy
Dear Stuart,
Thank you for your 5-star review and for sharing your experience with us. We’re delighted to hear that Joseph was exceptionally helpful and able to resolve your issue so quickly. It’s great to know his guidance on managing your payments via the portal worked well for you. Your feedback is truly appreciated and helps us continue striving for even greater service. We’ll be sure to pass on your thanks to Joseph.
Warm regards,
Keenan S.
Linda was helpful changing details over…
Linda was helpful changing details over for me today. Thank you
April 22, 2026
Unprompted review
Reply from Ruby Energy
Hello Billie,
We truly appreciate your feedback and are delighted that Linda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Best wishes,
Keenan S.
lilly was very helpful helped me to…
lilly was very helpful helped me to clarify my inquiry
April 22, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Nazak
Thank you so much for your kind feedback. We’re delighted to hear that Lilly provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression, and we truly appreciate your 5-star review.
Warm regards,
Keenan S.
Deceivingly friendly for the 1st few…
Deceivingly friendly for the 1st few words, it's downhill from then onwards. What a nightmare of 2 years we had with BES, now Ruby Energy. Believe every negative word about them. Harassment via phone, messages, emails. Set appointments for meter replacement - no one turns up. Happened several times too. Meter readings given - they never had records of them. Anyone from BES ever called you back unless it was in their interest? A true JOKE. Unprofessional, uncaring and if you had the misfortune of "meeting" BES, then you know I'm being kind.
April 22, 2025
Unprompted review
Reply from Ruby Energy
Dear DM,
Thank you for sharing your experience. We’re committed to addressing your concerns but require more details to proceed. Please email us at complaintsupport@rubyenergy.uk with your account or contact information so we can assist you promptly. Your satisfaction is very important to us.
Best wishes,
Keenan S.
I am very happy about customer service
I am very happy about customer service, because of they value my problem & trying to fix as much as possible.
April 22, 2026
Unprompted review
Reply from Ruby Energy
Dear Mohammad,
Thank you for your kind words and for being an important part of our journey. We’re thrilled you had a positive experience with our team, and your feedback helps us strive for even greater service excellence.
Best wishes,
Keenan S.
Thank you! Very helpful.
The team handled my queries quickly and efficiently and resolved the issues I was habing. Ruby energy are always polite and more than helpful over the phone and never have long wait times.
April 21, 2026
Unprompted review
Reply from Ruby Energy
Hello Betsy,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I'm very happy for customer service
I'm very happy for customer service
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
We’re so pleased to receive your positive feedback. It’s always great to hear when our team has met or exceeded customer expectations. Thank you for choosing Ruby Energy, and for inspiring us to keep improving.
Warm regards,
Keenan S.
Reply from Ruby Energy
Dear Toni,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Declan,
We’re so pleased to receive your positive feedback and to hear that Meeks provided such friendly and helpful service. It’s always great to know when our team has met or exceeded expectations, and your comments truly mean a lot to us. Thank you for choosing Ruby Energy and for taking the time to share your experience.
Warm regards,
Keenan S.
The worst company to deal with
The worst company to deal with. Avoid at all costs
April 21, 2026
Unprompted review
Reply from Ruby Energy
Dear Marzena,
We’re very sorry to hear about your experience. Your feedback is invaluable, and we’ve already identified your account to take swift action. A member of our team will reach out to you soon to resolve this matter. Thank you for giving us the opportunity to make things right.
Warm regards,
Keenan S.
Wish I could give them a big fat zero…
Wish I could give them a big fat zero !!!
Back in January ,I was told our meter is faulty ,and it was sending out incorrect bills
I was then told ,to cancel my direct debit until it is resolved , and pay our regular bill price which Ive been doing .
I,m being rang twice a day from credit control , and the team that want me to set up a new direct debit .
Considering the fact ,they still havent paid me the £400 ,they were due me back in May 24 ,Im obviously not going to pay them £400+ extra a month until the meter gets sorted out !!
The estimated bills are over £1200 a month
They are charging us £100 a month dunning charge plus a higher rate for not having a direct debit !!!!
We know we would never get the extra money back,as they have shown this from the very beginning .
Our bills for a tiny pub ,is £850 a month !! For lights and the aircon , everything else in our pub is calor gas as we are rural .
Basil on complaints is lovely and has done his best .
We have now had an independent person look at our bills ,and their words were ,Ruby and the broker ( master energy) have scammed you .
You shouldnt be paying anymore than 24p kw you are paying 39p per kw
On all your three tariffs .day,night,weekend you are paying 15p per kw more than you should be paying .
No wonder our bills are so high for a tiny rural pub.
Ruby suggested contacting the ombudsman to complain ,but they know the Ombudsman ALWAYS favours the energy supplier .
No wonder the owner of BES ( Ruby ) is in prison for fraud .
Ruby say they are not BES anymore but strangely the bills all have BES at the beginning !!
Same fraudulent activity just hiding behind a new name .
April 21, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Mrs. Smith,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Meeas was lovely and helpful
Meeas was lovely and helpful. I've had issues before and she has tried to help me as much as she can.
April 21, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Natalie,
We’re so pleased to receive your positive feedback. It’s always great to hear when our team has met or exceeded customer expectations. Thank you for choosing Ruby Energy, and for inspiring us to keep improving.
Warm regards,
Keenan S.
Great help
Our account has finally been closed and the lady on the line has been very helpful with the last payment going through today.
April 21, 2026
Unprompted review
Reply from Ruby Energy
Dear Ian,
Thank you for taking the time to share your experience with us. We’re glad to hear that our team supported you professionally and with care. Your kind words mean a great deal, and we will ensure your feedback is shared with the team.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Kocher,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Brilliant!
Brilliant! Clear and helpful answer to my query from the customer service team member at Ruby Energy.
Thank you!
April 21, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Gianluca,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear that you received a clear and helpful response from our customer service team. Providing straightforward and effective support is always our aim, so it’s great to know we delivered for you.
Best wishes,
Keenan S.
Muneed was helpful and efficient in…
Muneed was helpful and efficient in resolving my query.
April 21, 2026
Unprompted review
Reply from Ruby Energy
Hello Martha,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Live chat experience
Sinazo was extremely helpful and managed my query efficiently
April 21, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Michele,
Thank you for your 5-star review. We’re pleased to hear that Sinazo was extremely helpful and managed your query efficiently. Providing quick and effective support is very important to us, and we appreciate you taking the time to highlight this.
Warm regards,
Keenan S.
Joseph was a delight to speak to after…
Joseph was a delight to speak to after spending time on a phone call and 2 lots on the chat line and an email . Joseph sorted it all efficiently
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Jane,
Thank you for your 5-star review and for recognising Joseph. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Joseph.
Kind regards,
Keenan S.
Shevon was a great help thankyou for…
Shevon was a great help thankyou for your help
April 20, 2026
Unprompted review
Reply from Ruby Energy
Hello Anzil,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers. Kind regards,
Keenan S.
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