Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
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Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shevon was a great help thankyou for…
Shevon was a great help thankyou for your help
April 20, 2026
Unprompted review
Reply from Ruby Energy
Hello Anzil,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers. Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Hatem,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Great person sjivonne dealt with me…
Great person sjivonne dealt with me great proffesional manner
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Thank you for your feedback. We’re really pleased to hear that Sjivonne supported you in such a professional manner and made a positive impression during your interaction. Your kind words are appreciated, and we’ll be sure to pass them on to Sjivonne as recognition for her great service.
Best wishes,
Keenan S.
Lili was great
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good morning Chloe,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Sinazo Dalasile was very helpfull thank…
Sinazo Dalasile was very helpfull thank you for your help
April 20, 2026
Unprompted review
Reply from Ruby Energy
Dear Sel Ak,
Thank you for your feedback and 5-star review. We’re pleased to hear that Sinazo was very helpful and able to support you effectively. Your thanks are greatly appreciated, and we’ll be sure to pass on your positive comments to Sinazo.
Best wishes,
Keenan S.
hopefully the company is as good as the…
hopefully the company is as good as the staff, i spoke with 2 guys 1 called Mustafa and another chap before him who i forgot his name called today and both are great supportive members of staff
April 20, 2026
Unprompted review
Reply from Ruby Energy
Dear Anthony,
Thank you for taking the time to share your experience with us. We’re glad to hear that our team supported you professionally and with care. Your kind words mean a great deal, and we will ensure your feedback is shared with the team.
Kind regards,
Keenan S.
Very polite and helpful
Very polite and helpful
Answering all my questions
Thank you
5 star
April 20, 2026
Unprompted review
Reply from Ruby Energy
Hello John,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Warm regards,
Keenan S.
GREAT CUSTOMER SERVICE BY LILI
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good morning Matthew,
Thank you for your feedback and 5-star review. We’re delighted to hear that you received such excellent customer service from Lilly. Your kind words mean a lot to us, and we’ll be sure to pass them on to her. Thank you for choosing Ruby Energy.
Best wishes,
Keenan S.
Patience and knowledge of Mustafa
April 20, 2026
Unprompted review
Reply from Ruby Energy
Hello Ivan,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Reply from Ruby Energy
Good morning Olivia,
Thank you for your 5-star review and for recognising Meeks. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Meeks.
Kind regards,
Keenan S.
I had a great experience calling Rugby…
I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my concerns with a fantastic attitude.
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Lee,
Thank you for your 5-star review. We’re really pleased to hear that Meeks provided such helpful and professional support during your call. It’s wonderful to know she answered all your questions clearly and handled your concerns with such a positive attitude. Your feedback is truly appreciated, and we’ll be sure to pass on your kind words to Meeks. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Very friendly staff member
Very friendly staff member, thanks for your service Lilita
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Rabya,
Thank you for your kind feedback. We’re delighted to hear that Lilitha provided such friendly service. Your appreciation means a lot to us, and we’ll be sure to pass along your thanks to her.
Warm regards,
Keenan S.
The advisor was very polite and helpful…
The advisor was very polite and helpful in relation to my query
April 20, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Jill,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Mustapha is a credit to the company
Mustapha is a credit to the company
April 17, 2026
Unprompted review
Reply from Ruby Energy
Hello Mattew,
We truly appreciate your feedback and are delighted that Mustapha made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I called today to report the reading of…
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good Luck Ruby Company employed good and trained employee.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Hello Marie,
We truly appreciate your feedback and are delighted that Joseph made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Lilitha was quick efficient
Lilitha was quick efficient, effective and on the ball. helped the process move smoothly and ensure a positive outcome.
April 17, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Ian,
Thank you for your 5-star review. We’re delighted to hear that Lilitha was quick, efficient, and effective in supporting you. It’s fantastic to know she helped the process run smoothly and achieve a positive outcome for you. We really appreciate you taking the time to share your experience and will be sure to pass on your kind words to Lilitha.
Kind regards,
Keenan S.
It was lovely to speak to a person that…
It was lovely to speak to a person that could help me with my concern over what seems to be a scam phone call thanks again ruby second time this has happened to me and I was put at ease
April 17, 2026
Unprompted review
Reply from Ruby Energy
Dear Lisa,
Thank you for taking the time to leave a 5-star review. We’re really glad to hear that our team were able to put your mind at ease regarding the suspicious phone call. Speaking to someone and getting clear reassurance can make all the difference, especially when this kind of situation happens more than once. It’s great to know you felt supported and helped, and we truly appreciate you reaching out to us and sharing your experience.
Kind regards,
Keenan S.
Reply from Ruby Energy
Good afternoon,
Thank you so much for your 5-star review. We’re delighted to hear that Lilly provided such helpful and friendly support during your interaction with us. It’s wonderful to know they made a positive impression.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Chra,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
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