Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
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Review summary
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Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
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Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not sign up with ruby energy !
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnection team at the door despite never missing a payment , thousands of pounds in direct debits taken from the bank account of a closed seasonal business without notification and a customer service centre in Africa! You can imagine trying to resolve things. If minus stars where available we would give them..
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good morning Louise,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon Omid,
Thank you for your 5-star review and for recognising Linda. We’re thrilled to hear they provided great support and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Linda.
Kind regards,
Keenan S.
Great service absolutely satisfied with…
Great service absolutely satisfied with sjivonne thanks alot
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Siamak,
Thank you so much for taking the time to leave such lovely feedback. We’re absolutely delighted to hear how satisfied you were with the service and that Sjivonne was able to make your experience such a positive one. Your kind words will mean a lot to Sjivonne and will certainly be shared with her.
Warm regards,
Keenan S.
answered all questions
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Elaine,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Resolution of Queries
Spoke to a gentleman called Muneev who was very polite, friendly and helpful, resolved all of my queries striaghtaway
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Emma,
Thank you for your 5-star review. We’re delighted to hear that your queries were resolved swiftly and that Muneeb was polite, friendly, and helpful throughout your interaction. Providing clear and efficient support is very important to us, and it’s great to know you had a positive experience.
Kind regards,
Keenan S.
wonderful experience with Meeks.
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Ronak,
Thank you for sharing your feedback. We’re delighted to hear that you had such a wonderful experience and felt well supported throughout your interaction with us. It’s great to know that Meeks contributed positively to that experience and your comments are truly appreciated.
Best wishes,
Keenan S.
Good customer service
I spoke to Linda with regard to my gas account and she was polite and extremely helpful in resolving my query.
April 15, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Phil,
Thank you for taking the time to share your feedback. We’re pleased to hear that Linda was polite and extremely helpful in resolving your gas account query. Providing friendly and effective support is very important to us, and your kind comments will be shared with Linda.
Warm regards,
Keenan S.
Meeks
Meeks - great assistance, fully resolved my issue, and assisted in arranging an urgent appointment to change a meter. Much appreciated.
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Kate,
Thank you for taking the time to share your feedback and for recognising Meeks. We’re really pleased to hear that your issue was fully resolved and that Meeks was able to assist with arranging an urgent meter appointment. Providing efficient and reliable support is a priority for us, and your comments will be shared with her.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello Le,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
gas price increase
Questioned a gas price increase following an email. Was informed there was no increase on our account & that the increase was for electricity only. Ruby are not our electricity supplier & the email definitely says gas price increase. Not happy with advisers response & not confident that we will not be getting a price increase
April 15, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon UKTD,
Thank you for your feedback. We’re sorry for the confusion caused by the communication you received regarding a potential price increase, and we understand why this has raised concern.
Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away to review your account and provide clarity.
Kind regards,
Keenan S.
as a business owner i am very pleased…
as a business owner i am very pleased with Ruby energy😁👍🏻
April 15, 2026
Unprompted review
Reply from Ruby Energy
Hello Lee,
Thank you for taking the time to leave a 5-star review. We’re really pleased to hear that you’ve had a positive experience with Ruby Energy. Your feedback means a great deal to us, and we look forward to continuing to support your business with reliable service and value.
Kind regards,
Keenan S.
Terrible service and mislead by sales…
Terrible service and mislead by sales executive. Tied in for 5 years with annual reviews, which increase out of line with the markets.
Read the contract carefully.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good morning Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear how disappointing this increase feels, and we do understand the concern, particularly for businesses managing tight margins.
The change you’ve highlighted is primarily driven by an increase in Transmission Network Use of System (TNUoS) charges. These are regulated costs set at a national level and applied to all suppliers across the market. They relate to the cost of maintaining and operating the high-voltage electricity transmission network, and unfortunately have risen significantly for the upcoming charging year.
Because standing charges are used to recover these fixed, non-commodity costs, increases in TNUoS are reflected directly in that element of your bill rather than unit rates. This can sometimes make the change appear disproportionate, even though it reflects underlying industry costs rather than supplier margin.
We appreciate that this isn’t always clear, and we’re working to improve how we explain these changes so customers can better understand what’s driving them. Should you wish to see a full breakdown of all industry costs associated with your supply, please do get in touch with the team.
Kind regards,
Keenan S.
Reply from Ruby Energy
Hello S Nimanong,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Very Helpful and Effiecient
April 14, 2026
Unprompted review
Reply from Ruby Energy
Hello Mo,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Joseph was very professional and…
Joseph was very professional and helpful and quickly dealt with my problem
April 14, 2026
Unprompted review
Reply from Ruby Energy
Hello SHDC,
Thank you for taking the time to leave your review. We’re pleased to hear that Joseph was professional and helpful, and that your issue was resolved quickly. Your feedback is greatly appreciated and will be shared with Joseph as recognition of the excellent service provided.
Warm regards,
Keenan S.
Meeks was very helpful and informative.
Meeks and Sheree van Rensburg were very helpful and informative.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Hello Dental Practice,
Thank you for your 5-star review. We are pleased to learn that Meeks and Sheree van Rensburg were both helpful and informative throughout your interaction with us. Your comments are greatly appreciated and will be shared with them as recognition of their professionalism and support.
Kind regards,
Keenan S.
was delt with by an agent today that…
was delt with by an agent today that sorted out my problems quicker than anyother agent i have dealt with in 6 months,credit where credit is due
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good morning Steven,
Thank you for taking the time to share your feedback. We’re really pleased to hear that the agent you spoke with was able to resolve your issues efficiently and provide a level of support that stood out compared to your previous experiences. Your comments are greatly appreciated, and we’ll be sure to share this recognition with the agent involved.
Kind regards,
Keenan S.
Absolutely amazing and understanding…
Absolutely amazing and understanding thank you
April 14, 2026
Unprompted review
Reply from Ruby Energy
Dear Leah,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Sjivonne was most helpful in sorting…
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal.
This has now been resolved.
Your agent was most clear and understanding of my hearing problem and took time to enable me to register a new password for myself.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good morning Michael,
Thank you for your 5-star review and sharing your feedback. We’re delighted to hear that Sjivonne was able to resolve the access issues with your account and support you through resetting your password.
We’re particularly pleased that Sjivonne took the time to understand and accommodate your hearing needs, providing clear and patient assistance throughout. Your comments will be shared with Sjivonne and the team as encouragement to continue delivering thoughtful support.
Kind regards,
Keenan S.
Reply from Ruby Energy
Good morning,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
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