Lovely experience with Nicole. As an account manager trying to gain authority on an account, this can be difficult sometimes. However, Nicole has made this process very simple and has helped me manage... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amelia is very pro-active dealing with our multiple business premises utilities, you request a quote and it arrives in hours by the end of the day you have signed your contracts. We have all our pre... See more
Company replied
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal. This has now been resolved. Your agent was mo... See more
Company replied
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... See more
Company replied
Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to speak to a real person…
I was able to speak to a real person very quickly. Meeks was quickly able to help me with our account and seemed to have all the information I needed to hand.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good morning Charlie
Thank you for your 5-star review. We’re delighted to hear that you were able to speak to someone quickly and that Meeks was able to help you so efficiently. Having the right information to hand and resolving queries promptly is exactly the service we aim to provide, so it’s great to see that reflected in your experience.
Best wishes,
Keenan S,
Joseph was very helpful and…
Joseph was very helpful and professional thank you to him
April 14, 2026
Unprompted review
Reply from Ruby Energy
Dear Susan,
Thank you for your 5‑star Trustpilot review. We’re really pleased to hear that Joseph delivered helpful and professional service. He’ll be delighted to know his support was appreciated, and we’re glad he could assist you so effectively.
Warm regards,
Keenan S.
I speak to Nazo and she was really good…
I speak to Nazo and she was really good and helpful . Thank you.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Hello Mariwan,
Thank you for your 5‑star review. We’re delighted to hear that Nazo was really good and helpful. She’ll be very pleased to know her support made a positive difference. Thank you for taking the time to share your experience.
Best wishes,
Keenan S.
The call was quick and simple
The call was quick and simple. The call handler was polite and patient.
April 14, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Samantha,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Reply from Ruby Energy
Dear Jose,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Excellent 5 star service very helpfull…
Excellent 5 star service very helpfull and polite
April 13, 2026
Unprompted review
Reply from Ruby Energy
Dear Kev,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Ruby Energy billed us for someone…
Ruby Energy billed us for someone else's electricity and when we asked them to refund the money, they refused to give it back to us. So we reported them to the Energy Ombudsman. We would not recommend this company and do not trust them. Avoid.
April 10, 2026
Unprompted review
Reply from Ruby Energy
Good morning Harry,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good morning Erdal,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
good good good good
April 13, 2026
Unprompted review
Reply from Ruby Energy
Hello Hadi,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Cindy was extremely helpful and managed…
Cindy was extremely helpful and managed to obtain everything I needed
April 13, 2026
Unprompted review
Reply from Ruby Energy
Good morning MO Mcghee,
Thank you for your 5-star review and for recognising Cindy. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Cindy.
Kind regards,
Keenan S.
Muneeb was very helpful at explaining…
Muneeb was very helpful at explaining my invoices to me and resolving my issues
April 13, 2026
Unprompted review
Reply from Ruby Energy
Good afternoon S Due,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Dear Rachel,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Meeks was really friendly and helpful…
Meeks was really friendly and helpful with resolving my account query :)
April 13, 2026
Unprompted review
Reply from Ruby Energy
Hello Ella,
Thank you for your 5‑star review. We’re really happy to hear that Meeks was friendly and helpful in resolving your account query. Providing clear and supportive service is what we aim for, and it’s great to see that reflected in your experience.
Kind regards,
Keenan S.
Sjivonne was very helpful and…
Sjivonne was very helpful and understanding
April 13, 2026
Unprompted review
Reply from Ruby Energy
Dear Michelle,
Thank you for your 5-star review and for recognising Sjivonne. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Sjivonne.
Kind regards,
Keenan S.
Great service from Linda helped with…
Great service from Linda helped with everything
April 13, 2026
Unprompted review
Reply from Ruby Energy
Good morning Shannon,
Thank you for your lovely feedback. We’re so pleased to hear that Linda made such a positive impression. Your review means a lot to us and encourages our team to keep delivering great service.
Warm regards,
Keenan S.
good its fatima very good
April 13, 2026
Unprompted review
Reply from Ruby Energy
Hello Irtzaa,
We appreciate your 5-star review and are really pleased to hear you had a good experience. Fatima will be delighted to know her support made a positive impression. We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
Keenan S.
Change of details query
Following the usual security checks I explained the problem and the very helpful person sorted out what I wanted and how to go about it.
Very good customer service, helpful and friendly
April 13, 2026
Unprompted review
Reply from Ruby Energy
Dear Bryan,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Absolute cow boys
Absolute cow boys, High pressure selling techniques, we’re currently seeking legal advice off our legal team on where to go with this next, lying, misleading staff who’ve pressurised a pregnant woman into signing a contract they’ve lied about to her to sign, hopefully they’ll go bust soon 🤠🤩🍻
March 3, 2026
Unprompted review
Reply from Ruby Energy
Good morning Sean,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
I had a great experience
I had a great experience. Sive was extremely patient and took the time to explain everything in detail, which I really appreciated. She made me feel comfortable throughout and her professionalism truly stood out. I’m very grateful and would definitely recommend. ⭐️⭐️⭐️⭐️⭐️
April 10, 2026
Unprompted review
Reply from Ruby Energy
Good morning Reza
Thank you for your 5-star review. We’re delighted to hear that you had such a great experience. Sive will be so pleased to know that her patience, clear explanations, and professionalism made you feel comfortable throughout. She takes real pride in supporting our customers, and it’s wonderful to see that recognised.
Thank you for your kind words and recommendation, we truly appreciate it and are always here if you need anything in the future.
Best wishes,
Keenan S.
Siobhan
Siobhan - Very helpful, not able to help straight away but arranged for a call back.
April 10, 2026
Unprompted review
Reply from Ruby Energy
Dear Samantha,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.