The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more
Company details
Written by the company
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
4.7
Excellent
272 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven’t received part of my order I…
I haven’t received part of my order I have emailed through customer services but not heard anything at all !!
September 25, 2025
Reply from rubyhammer.com
Dear Jane, I can see that after receiving your email yesterday a replacement item was sent immediately and delivered this morning to your address. Could you please confirm you’ve received it safely? If it hasn’t arrived with you, we’ll investigate with the courier right away. Best wishes, Ruby Hammer Customer Care
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Precise brush
Ordered the mascara and brow gel. Great mascara, very precise brush. Easy enough ordering process, and arrived within a few days. Very happy with product and service. Happy to recommend.
September 24, 2025
The lip serums are my go to favourite
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and softening . A feel good factor definitely!
August 28, 2025
The mascara is the best I've ever had
The mascara is the best I've ever had. It is a repeat purchase. It stays put - right till the end of the day and lengthens, separates lashes without clumping. If there is one thing I would change is to have more of it! If only it came in one big tube without the eyebrow gel which I don't need or use.
August 29, 2025
Short easy website
Short easy website. Easy to order. Things arrived quickly mascara and nude blusher amazing
August 29, 2025
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Great product
Great product - easy to use fine eye liner and really small mascara brush and great mascara no clumps. Also love the blusher and lip balms.
August 29, 2025
Very good products and excellent customer service
Very good products and excellent helpful customer service should you need it. Best lip gloss I have ever bought.
August 26, 2025
Arrived in good time
July 16, 2025
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My order never arrived and i have been…
My order never arrived and i have been charged and I can’t reach anyone and I’m very unhappy
August 4, 2025
Reply from rubyhammer.com
Dear Lisa, Thank you for reaching out and for letting us know about your concern. We’re sorry to hear you felt you couldn’t get in touch sooner. We have checked your order and can confirm it is currently out for delivery today.
We completely understand how frustrating it is to be waiting, but as your first message to us was received today, this was our first opportunity to investigate and update you. We always recommend contacting us as soon as possible if you have any concerns, so we can resolve them promptly.
We hope your order reaches you shortly and you enjoy your purchase. If there are any further issues, please reply to our email so we can assist you straight away.
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Wonderful brushes
Excellent service from Ruby Hammer. I am absolutely delighted with the brushes and so glad I decided to purchase, they are wonderful to use. It was so lovely to receive such a beautifully presented product, thankyou!
July 14, 2025
Great product- waterproof
Great product- waterproof, doesn’t budge, eyelashes covered without clogging & can see single lashes.
July 17, 2025
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Easy to use website and good product…
Easy to use website and good product description. Would like wider range of products!
July 14, 2025
Great product
Great product, easy to order, great packaging and delivery time. Value for money.
July 1, 2025
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