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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and ease of use. Many people appreciate the smooth texture and moisturizing properties of the lip serums, while the mascara is frequently lauded for its ability to lengthen and separate lashes without clumping. Consumers also commend the efficient delivery service, noting quick arrival times and secure packaging. However, some customers experienced issues with their orders not arriving or with slow delivery. A few people also mentioned issues with incorrect charges and had difficulty reaching customer service.

What people talk about most

Product

Consumers express high satisfaction with the products, particularly praising the mascara for its ability to... See more

Quality

Clients share positive opinions on quality, consistently praising the products. Many reviewers highlight the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick delivery times,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

User experience

Customers had positive experiences with user experience. Many reviewers found products easy to use and apply,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more

Rated 5 out of 5 stars

The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more

Rated 5 out of 5 stars

Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more

Rated 5 out of 5 stars

The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more


Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler

Written by the company

Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product. I love the small brush, it gets all the tiny lashes to give a fuller look. My only constructive comment would be that I don't use the brow part as often. It would be good to have the mascara as a stand alone product. Great mascara though.

June 11, 2025
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Rated 5 out of 5 stars

Absolutely fantastic products

The products I purchased are absolutely fantastic (blusher and lip balm) and the service was very fast.
Cannot fault in anyway and throughly recommend.
The pigment in the red blusher is really good and when used on the lips last for ages with the balm. The balm is the best I tried and has real staying power.

June 2, 2025
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Rated 5 out of 5 stars

Excellent products and service!

The products and service can’t be faulted. Very pleased with both.

I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural.

Cheek Colour Nude. Not sufficient colour for me personally so I will order a deeper colour next time. However, it gives a lovely sheen over my existing powder blusher.

Mascara & brow duo. I simply love this mascara! No clumps and a deep black to emphasise lashes/eyes. Definitely my go to mascara! I do wish the mascara was sold separately to the brow gel. I get through the mascara far quicker.

Thank you Ruby Hammer!

May 12, 2025
Rated 5 out of 5 stars

Perfection

Wonderful customer service and the most beautiful lip balm. I wear this balm in red and it is honestly the most comfortable and beautiful lip product I own. It has very quickly become my ‘I don’t need to think, just whack it on’ lip product. I love, love, love it.

May 2, 2025
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Rated 1 out of 5 stars

Unfortunately the top of the gloss…

Unfortunately the top of the gloss completely came off upon first application. Losing the tip then made a second application too thick and heavy. Am yet to hear back from customer services about the issue. May seem a trivial complaint but would have been nice to be able to use the gloss properly.

March 31, 2025
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Reply from rubyhammer.com

Hi Jane,
Thank you for your feedback, and we're so sorry to hear about your experience. As a small business, our customer service team is closed over the weekend, but I can see the team has responded to you today.

Our Lip Serum Balms are formulated with a high level of skincare oils, giving them their signature soft, melting texture. Because of this, we recommend twisting up just a small amount above the tip to avoid any breakage. A replacement has already been sent out to you, and we hope you enjoy using it this time. Please don’t hesitate to reach out if you need anything further.

Best wishes, Team RH

Rated 5 out of 5 stars

The Ruby Hammer experience from…

The entire Ruby Hammer experience from purchasing the product online. The waiting time, which was not very long. To receiving the product, which is the main makeup brush. Everything went well.
The product itself is a star
It is made of good quality, and it applies my makeup well on my face.

March 26, 2025

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