Ruby ShooReviews 

332
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting the beautiful design, amazing quality, and comfortable fit of the shoes and matching bags. Many people appreciate the wide selection and the unique, stylish nature of the items, often receiving compliments when wearing them. Reviewers also frequently mention the fast and efficient delivery service, with items arriving well-packaged and on time. However, some customers experienced issues with customer service, citing a lack of communication regarding returns or delayed responses to inquiries. There were also occasional complaints about delayed deliveries or tracking information not being updated, and a few instances of products arriving damaged or having quality concerns.

What people talk about most

Product

Reviewers express high satisfaction with the product, frequently describing the shoes as beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the beautiful design, comfort, and... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers praising the quick and... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting positive experiences, such as... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the shoes and matching bag, well made and a perfect fit. However, after two weeks I still hadn't received the goods. I sent an email directly re delayed delivery which was followed up very qui... See more

Rated 4 out of 5 stars

Shoes are beautiful and amazing quality. I have numerous pairs of Ruby Shoo. Fit as expected. Price was great! The only thing is there was no shipping information when it reached Canada so I had no id... See more

Rated 5 out of 5 stars

I’ve written a genuine review for the UK based company called Ruby Shoo. However the weblink at the top of the review page on Trustpilot does NOT take the user to their actual website …. so please be... See more

Rated 5 out of 5 stars

Beautiful shoes. I bought the Clara geometric navy shoes and bag, but unfortunately the shoes were too small, so I ordered a size bigger which arrived the next day, the returns portal wasn’t working p... See more


Company details

  1. Shoe Store

Written by the company

Sophisticated, quirky and fun, Ruby Shoo epitomises a contemporary vision with a vintage influence. Matching shoes and bags in an array of colours and prints, with a focus on comfort and wearability. The indulgence sole makes these shoes a must-have for every occasion, from workwear to weddings and everything inbetween.


Contact info

4.1

Great

TrustScore 4 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(332)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful shoes

Beautiful shoes, great choice, and fast delivery. Can't ask for more than that.
They are particularly comfortable to wear also.

October 30, 2023
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Rated 5 out of 5 stars

Excellent selection

Excellent selection. Good fitting. Only drawback was the fact that I am in Republic of Ireland and accepted the extra charges for delivery but was not ready to be slapped with a tax of €40 from Customs

September 29, 2023
Rated 4 out of 5 stars

Beautiful shoes

Beautiful shoes delivered promptly. The four stars are only because of the lack of half sizes. Padded heel grips have gone some way to solving the issue.

October 2, 2023
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Rated 5 out of 5 stars

Responsive.

Order was quickly processed and arrived quickly. Unfortunately had to return as didn't fit but that was also sorted very efficiently. Shoes look good quality and will reorder for my wife in a bigger size.

October 2, 2023
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Rated 5 out of 5 stars

Quirky boots!

Easy to order online, boots just as described, true to size, as soon as I put them on I knew they're a good fit. Speedy dispatch. Thank you

September 27, 2023
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Rated 3 out of 5 stars

I made a mistake. No communication from company.

I accidentally ordered my shoes to the wrong address due to a payment error. Once I realised my mistake, I sent an email saying it was my fault and that the item would likely be returned to sender. I received no reply at all or even and acknowledgement of my error, just the usual automated review of a purchase I never received - or anyone received other than the post office. The second pair I ordered to the correct address were fabulous and looked perfect with my dress. Solid three because it was my fault, but being ignored completely isn't cool.

September 1, 2023
Rated 5 out of 5 stars

The shoes are lovely but..

The shoes are lovely, delivery was quick and sadly in my case the returns process was also found to be good. Would be easier to have collected but you can’t have everything.

Shoes are sadly just a fraction too narrow for me. Half sizes may help or I think the unfortunately titled ‘ball girth’ would be really good on UK shoes.

Absolutely gorgeous shoes but just too narrow.

September 25, 2023
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