Ruby Shoo Reviews 331

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the shoes, for their beautiful design, amazing quality, and comfort, often noting they fit as expected and are true to size. Many people appreciate the uniqueness and style of the shoes, frequently receiving compliments when wearing them, and some have built extensive collections over time. Reviewers also highlight the excellent service, quick delivery, and helpful customer support, making the overall purchasing process smooth and enjoyable. However, some customers experienced issues with delivery, citing delays, lack of tracking information, or packages not arriving as scheduled. A few other people also felt that customer service was poor, with some reporting no communication regarding returns or difficulties in resolving issues, which led to dissatisfaction. Additionally, a small portion of people mentioned that some shoes were too small or stiff, requiring stretching or a different size.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the shoes for their beauty, unique... See more

Quality

Customers had positive experiences with quality, frequently describing the shoes as beautiful, stylish, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising quick and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Order

Consumers find order to be ambiguous, with some reviewers praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes are beautiful and amazing quality. I have numerous pairs of Ruby Shoo. Fit as expected. Price was great! The only thing is there was no shipping information when it reached Canada so I had no id... See more

Rated 4 out of 5 stars

I love ruby shoo shoes . I was a tad disappointed that they took so long to arrive and customer service wasn’t great , she did explain her partner had to deal with a family emergency, I understand but... See more

Rated 4 out of 5 stars

Shoes are fabulous, but delivery was later than stated. I think this was due to the delivery company and not Ruby Shoo

Rated 5 out of 5 stars

Beautiful shoes. I bought the Clara geometric navy shoes and bag, but unfortunately the shoes were too small, so I ordered a size bigger which arrived the next day, the returns portal wasn’t working p... See more


Company details

  1. Shoe Store

Written by the company

Sophisticated, quirky and fun, Ruby Shoo epitomises a contemporary vision with a vintage influence. Matching shoes and bags in an array of colours and prints, with a focus on comfort and wearability. The indulgence sole makes these shoes a must-have for every occasion, from workwear to weddings and everything inbetween.


Contact info

4.1

Great

TrustScore 4 out of 5

331 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love them !!

I love them !!! These shoes are very beautiful heels AND comfortable and don’t budge. It was very hard to choose only one pair but I have no regrets.

February 1, 2026
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Rated 5 out of 5 stars

Positive experience.

Arrived promptly. Good quality. The fit is a little tight for me but I am hoping they stretch a little as the next size would probably be too big.

January 26, 2026
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Rated 5 out of 5 stars

Fantastic service

Fantastic service, absolutely GORGEOUS Shoes! Can’t recommend enough, Deborah and Bernadette so helpful in answering any queries and very prompt service . Thank you

December 30, 2025
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Rated 4 out of 5 stars

Beyond stunning shoes

The website was easy, the ordering and delivery etc was all good, it would be 5 stars as the shoes are the most stunning brogues I’ve ever seen, but they are extremely tight, I have normal size 5 feet in every brand and style, and my feet look like overstuffed sausages when I managed to get them on, painfully tight, will be trying a chunky R/S loafer instead 🥰

December 28, 2025
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Rated 5 out of 5 stars

I own 39 pair of Ruby Shoos

I own 39 pair of Ruby Shoos. I bought my first pair while living in the UK when my husband was in the military I became addicted.They are very comfortable and I continually receive compliments about their uniqueness and how beautiful they are. I love that I can match whatever I’m wearing to such a great pair of shoes I own heels I own flats I own boots. I love them all I see complaints about shipping times and customer support but I wonder if these people really know that this is not a big corporation. It’s a Mom and pop shop and sometimes probably will take a little bit longer. I’ve always been satisfied with the reasonable amount of time that any email traffic is responded to me. My favorite two days of the year is when the spring summer collection comes out and when the fall winter collection comes out, I look forward to seeing new exciting colors and designs. Thank you Ruby Shoo for making such amazing products.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Well worth the wait!

My new Valerie's arrived today and all I can say is wow! The wait was worth it. They are perfect, and believe me. I scrutinised them very closely. I also purchased the matching bag and that too, is perfect. Now to get saving to but the next pair in my wish list!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

I've been buying and wearing Ruby Shoos for many years and love them. Lots of different designs and heel heights and so comfortable!

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful shoes and matching bags

I have a couple of pairs of shoes complete with matching handbags..everyone remarks how lovely they are..they are also so comfortable..very pleased with the service and looking foward to purchasing more..

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

My bd shoes

I bought some wonderful festive shoes from the company Rubyshoo.The website had a huge selection of shoes, the quality was incredible, and the manager was so attentive to me, helped me with the size and picked up an evening bag to match my pair of shoes. I feel like a queen in these shoes.

November 19, 2025
Unprompted review

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