Ruff and Tumble Reviews 

2,295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and functionality of the products, including drying coats, cooling coats, beds, and leads, often finding them well-designed and effective for their pets' needs. Many people highlight the excellent materials and durability of the items, which are described as robust and long-lasting, with some noting they remain like new even after extensive use. Reviewers also frequently commend the quick and efficient delivery service, with orders often arriving sooner than expected or even the next day. The customer service is noted for being helpful, responsive, and resolving issues promptly, contributing to a first-class overall experience. However, some people were dissatisfied with certain cooling coats, mentioning issues like dripping or not meeting expectations regarding fit. Additionally, a few customers experienced delays or non-delivery of their orders, sometimes due to courier issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like drying... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the extremely quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and the straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In my opinion the products the company sells have functionality built into them. It’s not about expecting dogs to be clean and house proud, it’s about making products which work around dogs being dogs... See more

Rated 5 out of 5 stars

Fantastic cooler coat for Scoobie my German Shepherd x Springer Spaniel. He has a thick double coat so this gives me peace of mind that I can keep him cool in this hot weather. Very quick delivery and... See more

Rated 5 out of 5 stars

An absolute lifesaver for our two spaniels during the recent heatwave. We used them inside our house as it was over 30 degrees at times and these coats not only cooled our dogs immediately but allowe... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more



Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,295)

262 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, delivery great.
Product fantastic, thought Freddi might be resistant to a new bed but he settled in it straight away.
We use leads, towels etc from you, all really good quality and hard wearing

May 22, 2026
Rated 5 out of 5 stars

Coats arrived the day after ordering

Coats arrived the day after ordering. They're fabulous quality. We bought some for our old dogs about 5 years ago and they're still in great condition. Ordered more of various sizes for my boarding and daycare dogs. They look super smart and lovely colours.

May 19, 2026
Rated 5 out of 5 stars

Pretty in Rosehip

Great to have new drying coat and mitts for our youngest family member! Only had hand-me-downs before, not that she knew that!

April 27, 2026

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