Ruff and Tumble Reviews 

2,278
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their functionality, quality, and thoughtful design, often noting how well they meet the needs of their dogs. Many people highlight the excellent service and very quick delivery, with orders often arriving the next day. Reviewers frequently mention the high quality of materials and craftsmanship, stating that items are robust, well-made, and durable. Some people were dissatisfied with certain products, such as a cooling coat that dripped excessively or didn't stay damp as expected, and some found a collar too wide for their dog. There were also occasional issues with delivery, including items not arriving or being delayed by the courier, though customer support was often helpful in resolving these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like drying... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the extremely quick and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and efficient... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and the straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In my opinion the products the company sells have functionality built into them. It’s not about expecting dogs to be clean and house proud, it’s about making products which work around dogs being dogs... See more

Rated 5 out of 5 stars

Fantastic cooler coat for Scoobie my German Shepherd x Springer Spaniel. He has a thick double coat so this gives me peace of mind that I can keep him cool in this hot weather. Very quick delivery and... See more

Rated 5 out of 5 stars

An absolute lifesaver for our two spaniels during the recent heatwave. We used them inside our house as it was over 30 degrees at times and these coats not only cooled our dogs immediately but allowe... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more



Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(2,278)

245 reviews in the last 12 months

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Rated 5 out of 5 stars

DPD poor service, Ruff & Tumble excellent

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being returned. We contacted Ruff & Tumble who were most helpful and arranged delivery of a replacement coat. We explained we were going away and they organised the delivery for the next day, in time to take the coat away with us. Our labrador is very happy to wear his coat after playing in the sea.

March 26, 2026
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, the personalised name was so clear and was a lovely added touch.
Great materials.
I also bought the glove towels !! They are fantastic !

March 25, 2026
Rated 1 out of 5 stars

Really very poor

Really very poor, I bought dog collars in June 2025, I have active working hounds and the leather collars I have are disintegrating - customer service fill excuses and completely uninterested, items are poor quality, would not recommend for active dogs

March 17, 2026
Unprompted review
Ruff and Tumble logo

Reply from Ruff and Tumble

Thank you for your feedback. We take the quality of our Morston Leather range very seriously, as these are crafted to be premium, durable pieces.

Following our email correspondence, we noted that the damage shown in the photographs provided appeared to be consistent with external snagging or chewing rather than a manufacturing defect or standard wear and tear. Our 6-month warranty covers structural faults, but unfortunately, it cannot extend to accidental damage sustained during active use in the field.

As these are genuine leather items, we do state care instructions advising that they be kept dry to maintain the integrity of the hide. We’re sorry that on this occasion our policy meant we couldn't offer a replacement, but we appreciate you sharing your experience.

Rated 5 out of 5 stars

Five Star Experience

I had been looking at one of these for my Vizsla and after seeing my friend from Kudu River get them for his gun dogs at Crufts it convinced me to purchase one. I was blown away by the quality, the updates, and the delivery, especially as we had ours personalised too. This has been outstanding from start to finish and I would highly recommend them. Thank You so much.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

High quality, easy to fit.

Delivery was delayed by the courier, but as soon as this was reported, a replacement coat was sent out. I’m very pleased by the quality of the coat. It’s well made and my dog seems happy to wear it. It’s easy to put on, and dries her well. The coat was recommended to me, and I’m happy to pass that recommendation on.

February 23, 2026
Rated 5 out of 5 stars

Slim lead

Great products, love these leads for my springers, and they come up like new after a round in the washing machine. Just happened to lose a lead whilst out and about as my springers love to run free, rub themselves in dead things, roll in muddy puddles & swim. 😁

February 23, 2026
Rated 5 out of 5 stars

More than lived up to expectations

A lovely dry towel coat . The quality is good and loved the dark green colour . Sizing information was extremely helpful and coat fit perfectly

06/05/26 Just wanted to write an update after recently being on holiday and using the dry coat . I couldn't believe how effective it was and how quickly my dog dried . No smelly dog just a lovely soft haired dog .

February 23, 2026
Rated 5 out of 5 stars

Excellent quality product

Bought the classic drying coat for my vizsla. So much better than trying to use towels. He loves it so much he doesn't want to take it off! Great product and delivered quicker than expected.

January 26, 2026
Rated 5 out of 5 stars

The products are great

The products are great . We’ve ordered a few things over the years and they have been hard wearing and very good quality.
Easy to order with a very good website . All the products are really well described , so you can make informed choices on size, fit ,materials etc .
Highly recommended company and products .

January 26, 2026

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