Ordering on line with ease Collection also very easy and simple to use Machine was dirty, the white container that collects the fluid was full of animal hair and very dirty inside, had some black r... See more
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Review summary
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Great machine. Impossible stains removed! However I initially struggled to find the handle lever. The machine was much larger than I expected, and only just fitted my boot area. I think the previo... See more
Booking, collection and return were very easy. The carpets are greatly improved. I was unclear about how to attach tools and had to use a YouTube video. The guide of 1 litre of detergent per 2 rooms i... See more
4 star ⭐️ But only due to the machine not been very clean when I picked it up… Whoever had it before me obviously didn’t wash it out … But as for the process of hiring the machine out it was pretty... See more
Company details
Written by the company
You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
Contact info
United Kingdom
- rugdoctor.co.uk
4.0
Great
5K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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I received a wrong product but when I…
I received a wrong product but when I let them know they answered fast y solve my problem sending the correct one. Very good service
September 1, 2026
Machine is too too heavy and the…
Machine is too too heavy and the suction on it is very poor.
Machine and hand tool were in a dirty condition.
September 2, 2026
Easy to order and pick up from your…
Easy to order and pick up from your nearest shop.
September 9, 2026
The machine was filthy when I collected…
The machine was filthy when I collected it, dirt in the filter, dirty collector box and dirt all underneath. It leaked very badly using the tool on the stair carpet. I did call and the support was good telling me what to do in regards the keak
September 1, 2026
Not the best .
Not the best .. the first machine was faulty and when I had a look underneath there was not way it had been cleaned I could have made a carpet with the hair. Returned and got a discount so not so bad but these machines only go backwards making the job longer. I ended up going over with a Vax to save time and clean it again. Don’t think I would hire again.
September 2, 2026
Rug Dr is an amazing product
Rug Dr is an amazing product
Good value for money!
Delivery & collection 5⭐
September 2, 2026
Does the job very well
Booking system easy to navigate. Worked wonders on our very old and stained carpet.
September 2, 2026
Excellent.
September 2, 2026
Excellent customer service when I…
Excellent customer service when I needed help with their product
September 1, 2026
So Easy
Such an easy collection and return of the machine. It did a fantastic job too and was very straightforward to use. Will use again, without hesitation. Highly recommended
September 3, 2026
Easy to find the spare part I required…
Easy to find the spare part I required and didn’t have to wait too long for delivery.
September 1, 2026
Machine worked well
Machine worked well. But shampoo is greatly overpriced !
I gave it back a LOT cleaner than i collected it .
September 7, 2026
Very pleasing results.
Very easy to book.
Pick up and return both easy also.
Very pleased with cleaning results.
September 1, 2026
Unit was effective and hire price was…
Unit was effective and hire price was reasonable. The detergents looked overpriced so I used the stores own brand and achieved great results.
September 7, 2026
Easy to use website
September 8, 2026
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