Ordering on line with ease Collection also very easy and simple to use Machine was dirty, the white container that collects the fluid was full of animal hair and very dirty inside, had some black r... See more
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Great machine. Impossible stains removed! However I initially struggled to find the handle lever. The machine was much larger than I expected, and only just fitted my boot area. I think the previo... See more
Booking, collection and return were very easy. The carpets are greatly improved. I was unclear about how to attach tools and had to use a YouTube video. The guide of 1 litre of detergent per 2 rooms i... See more
4 star ⭐️ But only due to the machine not been very clean when I picked it up… Whoever had it before me obviously didn’t wash it out … But as for the process of hiring the machine out it was pretty... See more
Company details
Written by the company
You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
Contact info
United Kingdom
- rugdoctor.co.uk
4.0
Great
5K reviews
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Hasn’t replied to negative reviews
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Easy to use and assemble
Easy to use and assemble. Would have loved to buttons directing you what and what not to do on the device.
September 3, 2026
machine was rubbish
machine was rubbish, realised half way though that water was being released from the machine all the time and not just when the red button was released
despite me spending 2 hours trying to get water out of the carpets they never dried and smelt so foul i had to replace one and spend time sorting out another
would never use your machine again and would urge against anyone else using them
September 2, 2026
Outstanding results beyond my expectations and very nice customer service
I didn’t expect that machine with rug doctor detergent would do such a fab job. Amazing results completely over and above my expectations and takes a very little effort to use it.
Moreover their customer service is excellent
September 2, 2026
Very unimpressed
Very unimpressed. Turned up to collect my reserved machine and the locker was empty. No one at customer services in Tesco was able to assist and the phone number provided was not available. Had to book a separate machine and am now awaiting a refund.
September 9, 2026
Easy to use and pick up
September 2, 2026
Gives carpets a deep clean
The machine really does get loads of muck out of carpets - far more than I ever realised was in there!
It works best in a larger room, as the machine would be rather cumbersome for a small room with obstacles. But I am very pleased with the results
September 1, 2026
Not good this time
We love using the rug doctor every year but this time when we got the machine it was placed into my car and leaked everywhere as we didn’t notice it was half full already. When we used it the back pipe connection leaked every time we used it. Before we started using the machine the filter and the plastic cover was covered in dog hair from the previous people! We had to thoroughly clean the machine before we could use it!
September 5, 2026
Worked exactly as advertised really…
Worked exactly as advertised really pleased with the results,watched a YouTube tutorial and couldn’t have been simpler
September 8, 2026
It was easy to use and it made a great…
It was easy to use and it made a great job of the carpets.
September 6, 2026
Ease with how to pick up and drop off…
Ease with how to pick up and drop off equipment
September 2, 2026
Carpet has cleaned up very well
Carpet has cleaned up very well. The only negative was the carpet cleaner was nit cleaned after the previous use which we had to clean the brushes covered in somebody elses hair!! Not nice
September 9, 2026
Great experience using Rug Doctor
Great experience using Rug Doctor. The machine did a brilliant job and made a noticeable difference to the carpets. Simple enough to use and saved us the expense of getting someone in professionally. Would definitely recommend
September 2, 2026
Very pleased ...straight forward…
Very pleased ...straight forward instructions easy to follow...very happy with results.
September 2, 2026
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