Ruggable UK  Reviews 

8,614
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,620 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful designs, durability, and the significant advantage of being washable. Many appreciate the ease of the ordering process and the prompt, well-communicated delivery service. The convenience of the washable rugs is a major highlight, especially for households with pets or children, with many confirming they wash like new even after multiple cycles. However, some people experienced issues with delivery, citing delays or problems with specific courier companies. A few customers also felt that the product quality did not meet their expectations, mentioning discrepancies between the online photos and the actual rug's appearance, or issues with the rug's construction and how it lays.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, design, and the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the rugs as great, lovely, and superb,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting efficient and quick... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless.... See more

Service

Customers had positive experiences with service, often praising the excellent communication, prompt responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more

Rated 5 out of 5 stars

I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more

Company replied

Rated 5 out of 5 stars

Great choice of rugs and fantastic customer service. EVRI lost our first shipment and Melanie dealt with it all brilliant and sent out replacements immediately. Rugs look fantastic. I really like the... See more

Rated 5 out of 5 stars

Ordered 2 rugs for choice I returned 1 the return process was so easy collected and refunded within 24 hours ⭐ The Rug I kept is beautiful rolled out well aim very pleased with the quality and servi... See more


Company details

  1. Home Goods Store

Written by the company

Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.

Ruggable – The Washable Rug Company™

Written by the company

Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.

Free Delivery

Fast and Free delivery for all UK orders

Free shipping applies to standard ground shipping and handling within the UK.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,614)

1,564 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong colour sent

Wrong colour sent. No way of returning for replacement.

June 27, 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello AJ,

Thanks so much for your recent feedback on your order.

We are extremely sorry to hear that you may have received an incorrect colourway.

If you have not already, please reach out via email to support@ruggable.co.uk, live chat, or WhatsApp chat, including photos of the received item, as well as your order number, so we can assist as best as possible.

Again, we apologise for causing you disappointment, and we look forward to hearing from you.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 2 out of 5 stars

If you’re standing far away, it’s great

If you’re standing far away, the rug looks great. If you get close or touch it at all, you can immediately see the white under the print coming through. I paid extra for the all in one and I could’ve gotten the same quality from Amazon for 1/3 of the price. Genuinely disappointed, especially for the cost.

June 20, 2026
Unprompted review
Ruggable UK  logo

Reply from Ruggable UK

Hello Brittany,

Thanks so much for your recent feedback on your order.

We are sorry to hear that your order did not meet your expectations.

Unfortunately, we are unable to locate your order, and the Trustpilot request for more information has not been responded to.

However, if you require further assistance, you are welcome to reach out to us via email, live chat, or WhatsApp, and our team will help as best we can.

Best wishes,
Melanie - Ruggable Consumer Care

Rated 5 out of 5 stars

Conservatory Rug

We bought a rug for our conservatory.
Turned out to be exactly what we were looking for. Exactly as shown on the website. Excellent delivery service from FedEx.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very straightforward

Very straightforward. I am just returning a lovely rug which was just too big (in exchange for another) and the online chat was helpful.

June 25, 2026
Rated 5 out of 5 stars

Oppulence in a rug whats not to love

I love these rugs , the flatwoven have an air of oppulence about them . Its like you have brought the rug from a visit to far off shores. Perfect for a house with four paws , and a keen gardener .
The quality is fabulous , Ruggable let you know they have received your order and when its being sent out . Their returns policy is second to none .
Would highly recommend this company .

May 27, 2026
Rated 5 out of 5 stars

Excellent quality

This is the second Ruggable rug I've had. The first one, a runner, is 5 years old now and still washes like new. The recently purchased living room rug is lovely and better, I think, for the all in one system. Colours are exactly as shown on line and the quality is great. (Haven't washed it yet but hopefully will wash as well as the other one.) Very prompt delivery too.

May 25, 2026
Rated 5 out of 5 stars

Fantastic returns policy

Good website UX. Great selection. Good price. Easy to order. Fast delivery. But the best thing for me is the no quibble returns policy. This gave me the confidence to order without worrying that I wouldn't like my choice once it arrived. A genuine customer first approach.

May 27, 2026
Rated 5 out of 5 stars

Brilliant workmanship

I love the hallway runner. Beautiful. Want full Monty for the living room Walking on it bare foot is so comfortable almost therapeutic. And its beautiful

May 26, 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service! The rug I purchased was gorgeous and great quality, but didn't quite fit the room I wanted it in. The customer service was super friendly and helpful in arranging the return with no hassle, so I will be purchasing another for sure.

April 28, 2026

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