Buying a rug from Ruggable was a seamless experience from beginning to end. I cannot recommend this company highly enough. Bought 2 rugs I knew I would have to pay a £20 processing fee for returni... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configura... See more
Delighted! I took a gamble, with only the images to go from on the website to colour match to the rest of my bedroom, but I needn't have worried - the colours in the photographs were a really good... See more
I've always loved Ruggable rugs but I really disliked the company's new terrible system of tracking orders and subsequently gave my latest purchase 3*. However they answered me immediately and I recei... See more
Company replied
Company details
Written by the company
Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully. We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around. Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple. Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet. From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry.
Ruggable – The Washable Rug Company™
Written by the company
- Our stylish, machine-washable rugs are designed in-house but take cues from all over the world. From traditional to modern, bohemian to moroccan, you’ll find a variety of rug sizes, colors, patterns and designs that are perfect for any room.
Free Delivery
Fast and Free delivery for all UK orders
Free shipping applies to standard ground shipping and handling within the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@ruggable.co.uk
- ruggable.co.uk
4.4
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not delivered and can't get in touch…
Not delivered and can't get in touch with you. Your bot says I need to chase your delivery team - evri. Evri say on their automised phone that the package is too big and cannot be delivered. I should speak to you about a refund
June 4, 2026
Unprompted review
Reply from Ruggable UK
Hello Rache,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are experiencing delivery issues. This is certainly not the experience we had wished for you to have.
You can get in touch with us via email (support@ruggable.co.uk), live chat, or WhatsApp chat - we are happy to assist!
Best wishes,
Melanie - Ruggable Consumer Care
I waited a very long time for the rug…
I waited a very long time for the rug over a month after it was promised and in the end it had to be reordered and a second one dispatched. This again was slow to arrive but eventually did. However on opening it I thought the wrong rug had been sent but in fact it was the right one but nothing at all like the picture. Really very different and I thought it was horrible and very cheap looking. So then the faff of return…
May 6, 2026
Reply from Ruggable UK
Hello Joanna,
Thanks so much for your recent feedback on your order.
We're sorry to hear about the delivery delay and that the Ruggable received was not what was expected. While various devices (phones, laptops, desktops) do not always convey the colouring properly to our products, we try our best to ensure that the photos and descriptions are as close as possible to the real product received. We understand this can be frustrating as sometimes this can differ.
We can see that you initiated a return, and the refund was processed in full as a courtesy. Please let us know if you need anything else. We are happy to help.
Best wishes,
Melanie - Ruggable Consumer Care
Disappointed and have not even received…
Disappointed and have not even received the rug. Claims of shipping within 1-2 weeks have not been adhered to. 2 emails claiming it has been shipped, then told it has not been picked up yet.
Lets wait and see when it arrives and if my review will be amended.
Order #408496
June 3, 2026
Unprompted review
Reply from Ruggable UK
Hello Marie,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are not happy with the shipping time! All our rugs are made to order, which is why we expect orders to ship within 1-2 weeks from the order date.
Your order was placed on May 19th and shipped out on June 2nd. It is now out for delivery - we hope it arrives without any issues.
Please let us know if you have any further questions or concerns.
Best wishes,
Melanie - Ruggable Consumer Care
Absolutely perfect in every way....what…
Absolutely perfect in every way....what a fantastic company.
May 5, 2026
Professional in every way
Professional in every way. I have a beautiful rug in my dining room. Arrived fast and packaged perfectly. Quality and pricing excellent.
April 8, 2026
Unprompted review
Gorgeous and cute doormat
Easy to order, arrived quickly. I love my Grogu doormat, thank you!
May 30, 2026
Unprompted review
Such an easy site to use
Such an easy site to use, kept up to date with progress of my rug another great product 😊, this is my 7th rug from ruggable
June 1, 2026
Unprompted review
Great quality, bit pricey
The quality is great, very grippy (it's a runner in a high traffic area and with the dogs that was key) and the design is beautiful. A bit pricey but for smaller size rugs it is manageable.
May 4, 2026
Good Quality Rug
The designs for the rugs from Ruggable stood out from the rest and the rug I chose looks even nicer in the flesh.
May 29, 2026
Unprompted review
The must have rugs …
We love rugs and that they are washable is amazing. We have a children’s day nursery so washable rugs answer all our little problems of providing comfort and hygiene. We have them in our business our home and garden room. Well done ruggable.
April 30, 2026
Prompt delivery and colours are true to…
Prompt delivery and colours are true to ones on the Internet.
I should have reslised that it would be quite thin as it washable but as it was replacing a wool rug I was surpised.
Having said that I am pleased with it.
April 15, 2026
Perfect purchase
Perfect purchase
We were notified on the progress of our order throughout.
Beautiful rug arrived safely and well packed
Thank you so much!
We will be ordering another rug soon x
April 28, 2026
I searched high and low for a pale but…
I searched high and low for a pale but washable rug for my living room. The web site showed different sizes but not only just the measurements but how it would fit with different furniture configurations.
My rug came in a square box rather than rolled really tightly then taking forever to unfurl at the edges. It came with clear maintenance instructions. Very quick delivery and surprisingly reasonable considering the quality and size.
I will definitely purchase from them again for a different area
April 15, 2026
Great product
Bought a very large rug. Have washed it twice at industrial machine at petrol station and it came up great. Don't know why I thought a creamy coloured rug with a giant black floofy dog was a good idea, but so far it works. Told my mum. She also bought a large rug and is delighted with it. Great choice of styles and colours too. Both came when they were expected and no issues with delivery. 100% would recommend.
April 28, 2026
Absolutely love rug from Ruggable is…
Absolutely love rug from Ruggable is lovely quality very well-made definitely five star plus and will definitely buy another one. Brilliant service quick delivery.
May 26, 2026
Unprompted review
Rug quality
While from a distance the rug looks great, unfortunately you don't have to be too close to see that the colour doesn't go all the way through so any disturbance in the threads show a big white patch. This makes the rug look cheap quality when it definitely wasn't cheap as a customer. Would not recommend/buy again
No issues with delivery/ordering process
April 27, 2026
Reply from Ruggable UK
Hello customer,
Thanks so much for your recent feedback on your order.
We are sorry to hear that you are not completely happy with your order! We have forwarded your feedback to our design and production teams.
Again, we apologise for causing you disappointment. Please let us know if you have any further questions or concerns. We are happy to help as best as possible.
Best wishes,
Melanie - Ruggable Consumer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.