Rug Love Reviews 

284
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more

Rated 5 out of 5 stars

Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more

Rated 5 out of 5 stars

We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more

Rated 5 out of 5 stars

What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more

Company details

  1. Rug Store

Written by the company

The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(284)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality rugs with 5* customer service

After a week one of the rugs we ordered started to fray underneath. (Manufacturing problem) We got in touch with their customer service and within minutes they had us sorted with a new rug, out for delivery straight away while they got someone to return the faulty one. Our new rug is loads better and the quality is amazing!

October 26, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Jamie

Sorry to here about the fraying problem, but glad we could manage a solution for you. We will always take care to make sure issues are resolved to your liking and as soon as we possibly can.

Glad the rug is better for you now and thank you for your time in writing this great feedback. We really appreciate it.

Best wishes

The team at Ruglove

Advertisement
Rated 5 out of 5 stars

Outstanding quality, prices & customer service

My first time ordering from Rug love after finding them on Instagram & I am over the moon with my purchase 😊. The quality & size of the rug is outstanding as was Roberts customer service. I made an enquiry regarding the delivery & it was dealt with quickly & efficiency going above & beyond. The rug is beautiful, excellent quality & size. I will definitely be purchasing from them again & have already recommended them to many friends & family. I would put 10 stars if I could!

October 24, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Lindsey

Thank you very much for the 5 Star review. We really appreciate the feedback and we are so happy you love your purchase.

Please come back anytime as a valued customer.

Best Wishes

The team at Ruglove

Rated 5 out of 5 stars

On Point Customer Service

I had to wait a month for my beautiful rug to arrive. But thanks to Robert's amazing customer service, i did not worry at all during the long wait and i waited quite happily. THIS is what it looks like when customer service is done well, take note, other companies. Robert, you deserve a bonus judging by all the 5 star reviews that have mentioned your name! Thank you and I will return.

October 23, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Diana

Thank you for the time to write this review and for naming Robert specifically. If good good feedback was paid in pound coins to Robert he wouldn’t need to work here... he’s one of the best.

Thank you for the kind words and you are more than welcome back anytime.

Kind regards

The team at Ruglove

Rated 5 out of 5 stars

Brilliant

I love my new rug. Fast delivery and great customer service. Rug lovely quality and exactly what I wanted. I’m already looking for another rug!

October 21, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Sally

We are made up you love your rug. So glad to provide you a good service. Thank you for the kind words and please come back any time as a valued customer.

Best Wishes

The team at Ruglove

Rated 5 out of 5 stars

I love Rug Love

Such a great experience. Beautiful website that's easy to navigate. Lovely products at great prices. I have already recommended Rug Love to friends and family. Will definitely be using this company again. Thanks for a pleasant shopping experience.

October 21, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Steve

Thank you for the great compliments to our site and service. Really appreciate the 5 star review.

Please come back anytime as we will always do our best for you.

Kind regards.

The team at Ruglove

Advertisement
Rated 5 out of 5 stars

A wide choice of extremely reasonable…

A wide choice of extremely reasonable priced quality rugs. Excellent website, ease of ordering and wonderful tracking system. Keeping you aware of your purchase. Will use them again and will recomend them to all my friends .

October 19, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Carol

Thank you so much for the kind review and we are happy we provided a good service to you.

Please come back any time as a valued customer.

Best wishes

The team at Ruglove

Rated 5 out of 5 stars

Gorgeous rugs and amazing quality…

Gorgeous rugs and amazing quality ⭐️⭐️⭐️⭐️⭐️

October 14, 2020
Rug Love logo

Reply from Rug Love

Hi Anna

Thank very much for the 5 star review. Its much appreciated.

Please come back any time,

Best wishes

The team at Ruglove.

Rated 5 out of 5 stars

Beautiful rug and quick delivery!

Came across this website when looking for a teal rug for my living room! Good communication and prompt delivery. Very happy with purchase.

October 14, 2020
Rug Love logo

Reply from Rug Love

Hi Alana.

So glad you liked your teal rug for the living room. Thank you for the the 5 star review. We always appreciate good feedback.

Best Wishes

The team at Ruglove

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Extremely friendly and professional.

October 14, 2020
Rug Love logo

Reply from Rug Love

Thank you Sa , for the kind words and 5 star review.

Its much appreciated.

Kind regards

The team at Ruglove

Advertisement
Rated 5 out of 5 stars

Really good service 10/10

Really good service, fast delivery & my rug is amazing quantity & im always getting compliments and people asking where it’s from! Highly recommend

October 14, 2020
Rug Love logo

Reply from Rug Love

Thanks Wade appreciate the kind words and the high praise we will always do our very best to deliver the best service for our customers.

Please come back again as a valued customer.

All the best

The team at Ruglove

Rated 5 out of 5 stars

My favourite rug store

Have ordered twice from ruglove, first rug was delivered after 2 days and it’s absolutely perfect we love it, second hasn’t arrived yet (it’s only been a few days) but have had excellent correspondence with Robert and he has gone above and beyond to get it to me ASAP so I literally have no complaints, customer service is 10/10 and I will 100% shop here again when I need another rug. They have so many to choose from and all prices are reasonable and when on sale they are really cheap, but not compromising quality xxx

October 13, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Thank you so much for taking the time to write this great review.

Robert takes great pride in generating a unique customer experience so we are really happy this has worked for you.

Please come back any time

Best Wishes

The team at Ruglove

Rated 5 out of 5 stars

Excellent communication

Excellent prices and deals...would highly recommended. 5⭐plus

Excellent customer service by Robert.

October 13, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hello Lee

Glad we could offer you a good service, we always try our best to make sure we give you the best price possible. Thank you for the kind review and please come back any time.

All the best

The team at Ruglove

Rated 5 out of 5 stars

Fantastic service, gorgeous rug!

I ordered the kiddies planets rug and it just arrived, I have to say it’s fantastic! My little boy absolutely loves it. Thank you so much!

October 13, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Natasha

Thank you for your review, so glad your little boy likes it. It’s always nice to hear stories like this.

Best wishes

The team at Ruglove

Advertisement
Rated 5 out of 5 stars

Stunning

Absolutely beautiful quality
Fast service

October 12, 2020
Rug Love logo

Reply from Rug Love

Hello Amber, thank you for the 5 star review.

Glad you like the rug and you had a great experience.

Kind Regards.

The Team at Rug Love.

Rated 5 out of 5 stars

Great service

Great service, rug is perfect.

October 9, 2020
Rug Love logo

Reply from Rug Love

Thank you Amy

Glad you like the rug and you had a great experience.

Please come back anytime

All the best

The Team at Rug Love

Rated 5 out of 5 stars

Just great 👍

Amazing customer service from ordering to the rug being delivered. Incredible price for such a beautiful rug, which I'm over the moon with. Will definitely recommend to friends & family & will definitely use them again.

October 7, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Paula

Thank you for the kind words and great review . Glad you received a good service.

Best Wishes

The Team at Rug Love



Rated 5 out of 5 stars

Happy customer

Quick delivery, good quality and very reasonable price. Very happy.

October 6, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Amy

Thank you for this 5 star review.

Glad we checked all those boxes for you. Please come back any time as a valued customer

All the best

The Team at Rug Love

Advertisement
Rated 5 out of 5 stars

Brilliant choice and all fantastic…

Brilliant choice and all fantastic quality. Customer service was exceptional. Thank you Robert.

October 6, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Thank you Sarah- Jane for this review .

So glad you like the rug and you had a great experience.

Kind Regards

The Team at Rug Love

Rated 5 out of 5 stars

Amazing communication

Amazing communication, fast delivery. I'm so happy with my purchase, good price and excellent quality! Definitely will order again!

October 1, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Thank you Anete

Glad you like the rug and you had a great experience.

Best Wishes

The Team at Rug Love

Rated 5 out of 5 stars

Fantastic company and excellent…

Fantastic company and excellent customer service. Robert has been an absolut angel. He was dealing with my order and kept me updated on my delivery date. The rug I ordered was out of stock so I had to wait a bit longer for it. Robert reassured me that it will be delivered as soon as it is back in stock. As a gesture of goodwill he offered to supply the rug for free and refund has been issued. There is not many companies like this that puts customers first. Thank you once again Rug love and Robert for going that extra mile.
Mario

September 30, 2020
Unprompted review
Rug Love logo

Reply from Rug Love

Hi Mario

Thank you for this great review and pointing out how we put customers first. Its what we do .

Please come back anytime

All the best

The Team at Rug Love

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look