I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more
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Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more
What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more
Company details
Written by the company
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, United Kingdom
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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This rug is so soft and cozy on your…
This rug is so soft and cozy on your feet, you could sleep on it! It is thick and looks amazing in my walk-in wardrobe. I regret not getting it in a bigger size.
Great company to deal with
Great company to deal with , rug is just amazing and service and delivery is so good , family run business and they give one to one service even when busy !
Great quality
Great quality, thick fluffy rug really pleased with my purchase and would highly recommend. You won’t find cheaper anywhere . Customer Service from Robert was second to none he emailed me as promised when rug was back in stock. Also got 20% off in January sale . Fast delivery and was given regular updates . Very happy customer .
Absolutely love this rug
Absolutely love this rug! So soft and it’s massive for the price. I’ve recommended this website to everyone. Such great quality, super fast shipping and the carpet looks amazing!
Rug love. What's not to love.
Rug love.
I have used this company twice.
Each rug is of great quality and the price is amazing for what you get.
Great customer service and delivery is super quick.
Will definitely use again and again.
Lovely Rug
Lovely plush pile, nice bright colour, flattened off quickly after unrolling and hoovers well. Cannot fault this rug :-)
I bought this as a Christmas/move in…
I bought this as a Christmas/move in present for my daughter. Not only was she thrilled with it but I contacted seller about delivery and got a very fast response. Also delivery was fast even just before Christmas. Thank you. Will definitely buy from here again.
Great rug and looks perfect
Great rug and looks perfect! ❤️ wonderful customer service!
Highly recommend rug and the Company
absolutely love this rug. Turned my office into a nursery for grandchildren visits. It very good quality and the long pile really softens the room, and the babies love lying down on it. It arrived promptly, well packaged and with very clear instructions on how to return, if I had wanted to. Would not hesitate to recommend this company on this experience. Thank you.
Absolutely delighted with my rug which…
Absolutely delighted with my rug which I had already seen in a local store at a higher price . The delivery was quick and well packaged . It really was a nice shopping experience
We love our new rug
We love our new rug! It fits perfectly in our living room and was so reasonably priced. We were searching for ages and then we came across this and it was fab. Really good quality and easy to vacuum.
Excellent
Beautiful rug was here in a matter of days will definitely be ordering again in the future
Wonderful quality - Wonderful customer service
Wonderful quality and just right for my little snug - will look even better when my sofa arrives - customer service and delivery 5* from this company!
I absolutely LOVE my new rug!!
I absolutely LOVE my new rug!!! After weeks of searching and deliberating I went back to my first choice and am so pleased I did. This rug has a funky modern pattern and is super-soft under foot. It’s really well made and is such good value for money. I went for the smallest size in the end due to size/shape of room and position of door. I wondered if going small would lose the effect of the design but it hasn’t. Would suit any room. It was also so easy to deal with this company - no Bots but real humans on actual email. Really lovely and easy to deal with. 100% recommend 😃
Great quality rug and helpful service…
Great quality rug and helpful service too. Really love my new rug
Amazing Service
Amazing Service
I received a no quibble price match within a minute by email. The rug arrived within 2 days. What more could you ask for.
Quick Delivery
Received my new rug yesterday and looks great; not too much packaging.
It even arrived 1 day earlier than anticipated.
I'm sure I'll buy more products in future :)
Stock enquiry
I enquired about a particular rug on their website as I had previously been sent one from another retailer and the rug was completely different from the stock photos. Rug Love went above and beyond to check the rug I wanted was actually the same one I required. Amazing correspondence and fantastic customer service. Thank you
Rug Love...excellent customer service
Rug love has an excellent range of rugs but if you are not satisfied with your purchase returns are easy to arrange.
The rug I purchased was lovely and very good value unfortunately the colour was not quite right in my lounge so I started the returns procedure this is on their web site.
I am nearly 80 and got a little confused so I emailed them. Robert was the gentleman who dealt with my query.
I received an excellent reply he was friendly and understanding, all was arranged to a satisfactory conclusion.
Fantastic customer service from Rug Love I cannot recommend them enough I will be ordering from them again.
Irene Davies
30/09/2022
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