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Rugs.com Reviews 5,864

•
TrustScore 4.5 out of 5

4.7

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Evaluating 627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the rugs are stunning, high-quality, and hold up well over time, even with significant traffic. The website is frequently mentioned as easy to navigate, offering a wide variety of options and helpful features like viewing rugs in a room setting, which enhances the shopping experience. People appreciate the extensive selection of sizes, colors, and designs, making it easy to find what they need. The ordering process is described as simple, efficient, and convenient. However, some customers also noted issues with order fulfillment, such as receiving the wrong rug or experiencing long delays with back-ordered items without communication. A few people reported receiving damaged products or finding the rug's color and appearance differed from the website photos. There were also occasional frustrations with the return process, particularly regarding repackaging large rugs.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the vast selection of rugs in various... See more

Website

People report positive experiences with the website, finding it easy to navigate and use. Many reviewers... See more

User experience

Clients share positive opinions on user experience. Many customers found the website easy to navigate, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the rugs, often... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been looking for a rug to replace the trusty runner in the bathroom, which is ready to be retired to the basement. The beautiful navy blue, red, and rust rug is going to look great, fit well, and... See more

Rated 5 out of 5 stars

This was my first experience with Rugs.com. The online site was easy to navigate and offered a lot of variety for me to see. I selected a rug that was very reasonably priced, after seeing similar ru... See more

Rated 5 out of 5 stars

Finally, finally! I can open an item to consider it, close the window, and the page immediately re-loads to exactly where I left off. No frustration. I believe I was able to easily view 25 pages (I... See more

Rated 5 out of 5 stars

Love the rugs! Website is great, shows multiple photos of each one, close up of fibers and colors. Free return shipping is a must when you're purchasing something where color is very important, and... See more

Company details

  1. Home Goods Store

Written by the company

Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor. For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient

Good selection, efficient, website, and checkout and what can be free shipping and great prices?

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous Rugs!

I have ordered beautiful rugs for my law firm offices for years from Rugs.com and I have always had a great experience. The rugs are stunning and high quality. They also hold up very well over time. I have a three year old rug that sees alot of traffic but still looks new. The pricing is always more than fair as well. Highly recommend!

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Love the one I selected

I was able to select all of the rugs that interested me easily, then go back and look at them and select the one I loved the best.
Also, I have ordered other rugs from Rugs.com in the past and received them in less than a week. Had no problem returning one that did not work and absolutely love the ones that did. I have had them for a couple of years now and they still look fantastic and new after lots of wear.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Rugs.com in the past and…

I have used Rugs.com in the past and returned today for any number of reasons. I always know that your shop has many different rugs to choose from and that you often have special sales so I can afford to get a quality rug for a competitive price. In the past I had an area rug last ten years before showing serious wear and tear. It was located in a family room and got hard use from children as well as our dogs and cat. I will recommend Rugs.com to my family and friends.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Bought a $399 rug

Bought a $399 rug. Backordered. Then, rugs.com disappeared. Contacted them snd a $51 credit was offered. No. Not ok. They are thieves. AVOID

Rugs wants more info. Purchased 10/18. Most expensive rug did not come. They said backordered and then went dark. I really wish they would make this right - send the rug or refund. Cant reach anyone though!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

The Best Stop for New Rugs!

The Customer service is over and above with a fast response and assistance. The feature that is so incredibly helpful is being able to photograph the room and see the rug in it. It sealed the deal for me. Ordering was simple and I’m excited to receive my new rugs! Thank you, Rugs.com.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful rugs at a great price!

We have ordered several rugs and each one has been great! We did have to return a rug once because the color wasn’t right for us and it couldn’t have been easier. We would absolutely recommend buying your rugs from here!!

December 30, 2025
Unprompted review

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