RugsThatFit Reviews 

323
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The support department was very helpful in answering all of our many questions. The rug is beautiful and extremely well made. We couldn’t be happier.

Rated 5 out of 5 stars

The buying experience was excellent. Someone answered questions quickly every time and helped with recommendations for our space. Once purchased shipping required extra effort to get it to our area... See more

Rated 5 out of 5 stars

Excellent customer service, Excellent product. What else could one ask for? I have purchased 11 mats and received very positive feedback. I like that these are custom, the rubber backing does not rub... See more

Rated 5 out of 5 stars

We would highly recommend Rugs That Fit. They gave us a great price on a custom Fiberworks 13x15 ft. area carpet with a 3 inch border. The communication with the company was super; they return... See more

Company details

  1. Rug Store
  2. also in
  3. Furniture Accessories
  4. Interior Designer
  5. Store Equipment Supplier

Information provided by various external sources

Custom sized area rugs for the home and office. Custom sized all weather UV stabilized outdoor rugs, personalized doormats and logo mats for business. Durable and stain resistant. On trend colors and patterns in any size you want. Also available in sta...


Contact info

4.9

Excellent

TrustScore 5 out of 5

323 reviews

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4.9

All reviews

(323)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

The incorrect rug was delivered and…

The incorrect rug was delivered and while
I was emailed a return slip for its subsequent FEDEX pickup there was no other service recovery offered. There was no follow up once the rug I’d actually ordered was finally delivered. A disappointing customer experience.

November 2, 2023
RugsThatFit logo

Reply from RugsThatFit

We don't know if this is a real review or not but we suspect it isn't. If there is ever an issue, we always resolve it and resolve it immediately. We're not sure what "no other service recovery offered" means. Mis-shipments sometimes happen but we fix them if so. Not sure who this customer is because they didn't use their name but we would have appreciated knowing if there was an issue after we rectified the problem.

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Rated 5 out of 5 stars

Custom entry mat

This company should be at the very top of everyone's list if you like friendly service, reliability, and a superior product. They hit all the bases and delivered exactly what I wanted.

October 14, 2023
Rated 5 out of 5 stars

THE QUALITY IS IMPECCABLE

THE QUALITY IS IMPECCABLE! BEFORE I RECEIVED
MY DOOR MAT, I APPRECIATED WHAT I HAD READ ABOUT THE COMPANY AND THE MANUFACTURING OF THEIR PRODUCTS, BUT NOW SEEING IS BELIEVING. IT IS SO NICELY DONE! BEAUTIFUL!
PREVIOUSLY, I HAD TO REPLACE MY PERSONALIZED
OUTDOOR MAT ABOUT EVERY YEAR. THIS CO. PRIDES ITSELF IN THEIR LASTING DURABILITY. NOW, I WAIT, BUT IT'S LOOKING GOOD.

October 12, 2023
Rated 5 out of 5 stars

The best costumer service EVER!!!!

The best costumer service EVER!!!!! Would highly recommend them …. They are very PROFESSIONAL…. CARE about you as a person…. And on top of that… they do Quality work …. They did an amazing job…
They went above and beyond to be sure… everything was to my satisfaction…. Thank you …. So so much!!!

October 12, 2023
Rated 5 out of 5 stars

We were pleasantly surprised at the…

We were pleasantly surprised at the speed of shipping, efficiency, and customer service we received, as well as the actual product. When the color we picked was not available, the owner did not stop trying to reach me on my cell phone to get it right. I picked the next color available and am so pleased with the color and the quality. Next time I need a rug, I will buy again from RugsThatFit on PublicSq.

October 4, 2023
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Rated 5 out of 5 stars

This company is amazing

This company is amazing. I have purchased many rugs from them and each time I am pleasantly surprised. They are easy to work with and the quality of their rugs are phenomenal

October 11, 2023
Rated 5 out of 5 stars

Customer services was great! I love my new rug!

Customer services was great! Answered all my questions and in a very timely manner. The sample was large enough (6"x 7 1/2") to get a good idea of color and pattern and how it would feel under foot. I ordered a 4'x7' and it measured exactly 4x7, which was very important to me since there was less than 1/4" add'l space between the stove and island. Very pleased with my new kitchen rug and would definitely recommend RugsThatFit.

September 28, 2023
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Rated 5 out of 5 stars

Love this rug!!

Received my new mat last week and it’s EXACTY what I was looking for. We live in a neighborhood with deer and they have a habit of laying on it at our front door. It’s easy to vacuum and to clean marks off it.

September 19, 2023
Rated 5 out of 5 stars

I love RugsThatFit...

I love RugsThatFit.... they met our deadline and gave such wonderful service. I really love working with those guys - so communicative and service-oriented!

September 14, 2023
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Rated 5 out of 5 stars

Perfect Fit

They did a great job! My rug was for an inset, it was cut and fits perfectly! Customer service was great and easy to order!

August 16, 2023

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