Rugvista Reviews 

8,717
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is easy to navigate, making the ordering process completely seamless. People truly love the wide variety of beautiful designs, praising the soft textures and overall product quality. Consumers are also consistently impressed by the extremely fast shipping and helpful service. However, some reviewers were not happy with delivery delays or tracking issues causing prolonged uncertainty. A few other people also felt that certain carpets arrived folded with deep creases and structural damage. Some customers mentioned receiving poor assistance when trying to resolve issues with customer support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while many reviewers praise the wide variety... See more

Quality

Consumers find quality to be positive, regularly praising the beautiful designs, soft textures, and vibrant... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising super quick shipping,... See more

Order

Users describe ambiguous interactions with order, as many reviewers highlight a very easy and fast purchasing... See more

Customer service

Reviewers mention negative feedback about customer service, frequently highlighting a lack of response to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more

Company replied

Rated 4 out of 5 stars

Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more

Rated 4 out of 5 stars

Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!

Company replied

Rated 5 out of 5 stars

I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.

Fantastic range of rugs at bargain rates!

Written by the company

100 day money back guarantee
Free shipping on purchases and returns
Over 25 000 different rugs to choose from
Wide selection of colors and sizes

Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.1

All reviews

(8,717)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s us expected

It’s us expected. quality, colour and all is superb. Only the delivery took too long due to the poor local delivery service.

September 24, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your review. We’re pleased that you are happy with the quality, colour and overall appearance of your rug.

We are sorry that the local delivery service caused a delay. We understand how frustrating it is when delivery takes longer than expected, and appreciate your feedback.

Kind regards,
The Rugvista Team

Rated 1 out of 5 stars

Delivery terms are greatly underestimated

My initial order has a 3 day delivery estimate. In 3 days they did not even ship the order. I called after 8 days and the customer service is annoyed that I need to be more patient. Take 2 weeks on top of their original delivery term maybe that is more reliable as delivery. I stil did not received my order to date. Also they said I can not cancel the order. Huge red flag!

September 15, 2026
Unprompted review
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Reply from Rugvista

Hi,


thank you for sharing your review. We’re sorry that your order has been delayed and that our communication left you feeling dismissed. This is not the experience we want for our customers. Please email us at info@rugvista.com with your order number so we can check the current status and review the available options with you.


Thank you for choosing Rugvista.

Rugvista Team

Rated 5 out of 5 stars

Impressive quality

I just got the carpet and have been using it for two days. I ordered the Tigras Rose 200 x 140, for a budget buy. Man this is really impressive quality for the price I have paid for. I was ready for aome disappointment due to image difference between website and reality, but the carpet in real light is far more impressive. 👌

September 9, 2026
Unprompted review
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Reply from Rugvista

Dear Customer,

Thank you for your review. It is great to hear that you are so happy with the quality of the Tigras Rose rug. It’s especially nice that the colours look even better in your home than you expected from the website.

Thank you for choosing Rugvista.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Easy order

Easy order and many photos of the product. It makes much easier for final decision and purchase

September 18, 2026
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Reply from Rugvista

Dear Kristian,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 2 out of 5 stars

The VAT requirement was annoying…

The VAT requirement was annoying because we are a tax exempt company and do not have a VAT. There needs to be that option on the sales form

September 14, 2026
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Reply from Rugvista

Dear Customer,

Thank you for sharing your feedback. We understand that the VAT requirement during checkout can be frustrating for tax-exempt companies. We appreciate you bringing this to our attention and will make sure your feedback is passed along to the relevant team for consideration.

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

Super easy to navigate on website and…

Super easy to navigate on website and great variety of rugs.

September 14, 2026
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for your positive feedback! We're happy to hear that you found our website easy to navigate and enjoyed the variety of rugs we offer. We hope you found the perfect rug for your home!

Kind regards,
Your Rugvista Team

Rated 5 out of 5 stars

Highly recommend!

Super quick shipping and a smooth experience overall. They have so many beautiful rugs to choose from and plenty that don't break the bank. One of my rugs seemed a little more plush on the website, but I love it nevertheless.

August 18, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear Customer,

Thank you for sharing your experience! We're happy to hear that your order arrived quickly and that you enjoyed our selection of rugs and price options. We also appreciate your feedback regarding how the rug appeared on our website, and we're glad to hear that you still love your new rug.

Kind regards,
Your Rugvista Team

Rated 5 out of 5 stars

Great in every way!

Great prices, easy to order, fast delivery, great support, great quality. Top!

September 8, 2026
Rugvista logo

Reply from Rugvista

Hi,


Thank you so much for the fantastic review! We’re delighted to hear that you were happy with everything – from the ordering process and delivery to our service and the quality of your rug.


We really appreciate your feedback!


Kind regards,

The Rugvista Team

Rated 5 out of 5 stars

Excellent website

Excellent website. Easy to navigate. I have ordered before Great quality. Delivery on time as promised. I would 100% recommend.

September 8, 2026
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Reply from Rugvista

Dear Customer,

Thank you very much for your positive review! We’re happy to hear that you find our website easy to navigate and that you have been satisfied with the quality of your previous orders.

It’s also great to know that your delivery arrived on time as promised. We truly appreciate your recommendation and hope to welcome you back again!

Kind regards,
The Rugvista Team

Rated 1 out of 5 stars

Why would you ship a rug folded and not…

Why would you ship a rug folded and not rolled?!
What am I supposed to do to fix the folds now?
Looks horrible!

September 4, 2026
Unprompted review
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Reply from Rugvista

Dear Customer,

Thank you for your feedback. We’re sorry to hear that you’re disappointed with how your rug arrived.

Larger rugs are sometimes shipped folded due to carrier size restrictions. The resulting fold marks are usually temporary and should gradually settle once the rug has been laid flat. Gently rolling the rug in the opposite direction and placing some weight on the affected areas can also help.

If the folds do not improve over time, please contact our customer service team and we’ll be happy to assist you further.

Kind regards,
Your Rugvista Team

Rated 5 out of 5 stars

The rug is amazing

The rug is amazing and the quality too. The rug is very vibrant and brings liveliness into the space. I am very pleased with it. It was very easy to order and shipping didn’t take long.

August 16, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you so much for your wonderful review! We’re delighted to hear that you love the rug and its vibrant colours. It’s great to know you were also happy with the ordering process and fast delivery. Enjoy your beautiful new rug!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Good quality

Good quality, quick delivery.

August 31, 2026
Unprompted review
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you! Great to hear your rug arrived well and that you're happy with it. We hope it's just right for your space!

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

The website is designed super easy to…

The website is designed super easy to use and all filters make shopping really quick and pleasant.

August 28, 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you so much for your wonderful review!

We're delighted to hear that you found our website easy to use and that the filters helped make your shopping experience quick and enjoyable. We work hard to make finding the perfect rug as simple as possible, so your feedback means a lot to us.

Thank you for choosing Rugvista!

Kind regards,
The Rugvista Team

Rated 4 out of 5 stars

Huge variety of rugs, easy to choose!

Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!

August 23, 2026
Rugvista logo

Reply from Rugvista

Dear Ivanka,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

I've order 4-5 rugs from Rug Vista and…

I've order 4-5 rugs from Rug Vista and always excellent service, quickly delivered and very high quality products matching the online description. I shall be back

August 19, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your wonderful review! We're really pleased to hear you're happy with your purchase and are a returning customer. 

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Great quality

August 18, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you for your review! We're really pleased to hear you're happy with the quality of your rug.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 4 out of 5 stars

The rug's pattern matches…

The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.

August 7, 2026
Rugvista logo

Reply from Rugvista

Hi Ruta,

Thank you for taking the time to share your experience with us!

We're delighted to hear that the rug's pattern matched your expectations and that you were pleasantly surprised by it. We also appreciate you mentioning the thickness. As you pointed out, using an underlay is a great way to provide extra comfort and help keep the rug securely in place.

Kind regards,
Rugvista Customer Service

Rated 5 out of 5 stars

Very good quality for the price

Very good quality for the price. I am happy and can recommend. No smell, the carpet is soft and beautiful.

August 7, 2026
Rugvista logo

Reply from Rugvista

Thank you so much for your wonderful review!

We're delighted to hear that you're happy with your rug and that it met your expectations in terms of quality, softness, and appearance. It's also great to know that it arrived without any odour.

Thank you for your recommendation, and we hope you enjoy your rug for many years to come!

Kind regards,
The Rugvista Team

Rated 5 out of 5 stars

I love it

I love it. I like you carpet wery much.

August 6, 2026
Rugvista logo

Reply from Rugvista

Dear Marika,

Thank you for your review! We're really pleased to hear you're happy with your purchase.

We hope you enjoy your new rug for a long time to come.

Kind regards,
Rugvista Customer Service

Rated 3 out of 5 stars

ok! many choices.

Search was fine. Thank you for the huge offering and the reasonable prices.

August 2, 2026
Rugvista logo

Reply from Rugvista

Dear customer,

Thank you very much for your review!

We are happy to hear that you appreciated our wide selection and competitive prices. We hope to welcome you back soon at Rugvista!

Kind regards,
Rugvista Customer Service

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