The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more
Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!
Company replied
I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more
Company details
Written by the company
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Fantastic range of rugs at bargain rates!
Written by the company
- 100 day money back guarantee
- Free shipping on purchases and returns
- Over 25 000 different rugs to choose from
- Wide selection of colors and sizes
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- www.rugvista.com
4.1
Great
9K reviews
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Everything is great
Everything is great, I like Rugvista.
One detail :
I have marked several rugs as my favorites, but when I open my favorites list, it appears empty, even though the heart icon still shows the correct number of rugs I have marked as favorites.
I’m not sure whether the issue is with my browser or on your side.
Other than that, everything is perfect.
Martin
July 29, 2026
Reply from Rugvista
Dear customer,
Thank you for sharing your feedback with us. We are sorry to hear that the rug had an unusual smell upon arrival.
It is common for new rugs to have a temporary smell after being packaged during transport, but this usually fades over time as the rug is aired out.
Thank you for your understanding!
Kind regards,
Rugvista Customer Service
My carpet is amazing
My carpet is amazing! The bright spot in my living room which makes the place cozy. I chose 250x200 size
July 26, 2026
Reply from Rugvista
Dear customer,
Thank you for your review! We're really pleased to hear you're happy with your purchase.
We hope you enjoy your new rug for a long time to come.
Kind regards,
Rugvista Customer Service
Rug arrived
Rug arrived - suitably packaged , undamaged and as described in the listing - quality and backing are superb. I would recommend this shop 😃 I am very happy.
July 16, 2026
Reply from Rugvista
Dear Customer,
Thank you for expressing interest in our rug collection.
As an online retailer, we do not possess a physical boutique or showroom for in-person rug viewing. However, we can furnish you with comprehensive descriptions and images of our rugs to aid in your visualization. Our in-house photographers have dedicated significant time and resources to ensure that our product pictures are highly descriptive and true-to-life.
If you have any queries regarding the colours or materials of our rugs, please do not hesitate to inform us. We are committed to assisting you and ensuring that you possess all the necessary information to make an informed decision.
Please be reassured that all the rugs showcased on our website are presently in stock and available for immediate delivery, unless explicitly stated as sold. We understand that purchasing a rug online can be an overwhelming task, which is why we offer a 30-day purchase on approval policy. This means that upon receiving your order, you have 30 days to determine if the rug meets your expectations. If, for any reason, it fails to do so, you can return it to us free of charge, without any questions asked.
Our aim is to guarantee your complete satisfaction with your purchase. Hence, we provide complimentary shipping and returns. We want you to feel confident and at ease when making a purchase from us.
If you have any further questions or require any assistance, please do not hesitate to contact us.
Quick reaction to my payment problem…
Quick reaction to my payment problem and good advice
June 26, 2026
Reply from Rugvista
Dear customer,
Thank you very much for your kind review!
We're delighted to hear that we could quickly assist you with your payment issue and provide helpful advice. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your purchase and look forward to serving you again in the future!
Kind regards,
Rugvista Customer Service
Great ru for a household with cats and dogs
As I have a dog anda cat, the carpet is excellent to keep clean with a vacuum cleaner.
July 16, 2026
Reply from Rugvista
Dear Customer,
Thank you very much for your feedback! We are happy to hear that your carpet is easy to maintain and that it works well for your home with your dog and cat.
We hope you continue to enjoy your rug and we look forward to welcoming you back to Rugvista in the future.
Kind regards,
Rugvista Customer Service
fast communication
fast communication, fast delivery, good quality. thank you! really recommend
June 30, 2026
Reply from Rugvista
Dear Angele,
Thank you very much for your wonderful review!
We are delighted to hear that you were happy with our fast communication, quick delivery, and the quality of your new rug. Your recommendation means a great deal to us, and we truly appreciate your kind words.
We hope you enjoy your new rug for many years to come.
Kind regards,
Rugvista Customer Service
Reply from Rugvista
Dear Kamile,
Thank you very much for your kind review!
We are delighted to hear that you are happy with your new rug. Your positive feedback means a lot to us.
We hope you enjoy your new rug for many years to come.
Kind regards,
Rugvista Customer Service
The tracking number that was sent to me…
The tracking number that was sent to me returns an error message, and there is no reaction to my e-mail to the customer service (((((
July 4, 2026
Reply from Rugvista
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issue you experienced with the tracking number and understand how frustrating this must have been.
Our customer service team has now replied to your email and provided you with the correct tracking link. Please note that our customer service is available Monday through Friday, which is why we were unfortunately unable to respond to your email on Saturday.
If you have any further questions or need additional assistance, please don't hesitate to contact us. We are always happy to help.
Kind regards,
Rugvista Customer Service
Reply from Rugvista
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that you found your experience with us to be good, fast, and trustworthy. That's exactly the service we strive to provide.
We hope you enjoy your new rug, and we look forward to welcoming you back again in the future.
Kind regards,
Rugvista Customer Service
I was really excited to purchase this…
I was really excited to purchase this rug for my baby’s nursery, but unfortunately it arrived with a brown stain and orange thread contamination. Rugvista have acknowledged in writing that the rug arrived stained.
As the stain appeared minor, I checked their website, which states that the rug can be professionally cleaned. Relying on their own guidance, I arranged a professional clean in an attempt to resolve the issue rather than returning the rug immediately.
Unfortunately, the stain remained. Since then, Rugvista has focused almost entirely on the fact that I had the rug professionally cleaned, rather than the fact that the rug arrived defective in the first place. I even followed their further spot cleaning instructions using lukewarm water and washing up liquid, but the stain still did not come out.
I couldn’t even use the rug for a single day before trying to deal with the defect, yet Rugvista has refused to exchange it because I attempted to resolve the original issue by following the guidance on their own website.
The product itself is beautiful, which makes this even more disappointing. Had they simply exchanged the defective rug, I would have happily remained a customer. Instead, I have been left with a rug that arrived defective and a very frustrating customer service experience.
June 30, 2026
Unprompted review
Reply from Rugvista
Dear Hanife,
Thank you for taking the time to share your experience. We are truly sorry to hear how disappointed you are with both the condition of your rug and the outcome of your case.
We understand how frustrating this situation has been, especially as the rug was intended for your baby's nursery. We have carefully reviewed your case internally, including with our team manager, before reaching our final decision.
As explained in our correspondence, while we acknowledged the original cosmetic issue, the rug was professionally cleaned before we had the opportunity to inspect it. Unfortunately, this means we can no longer determine which aspects of the rug's current condition were present upon delivery and which may have resulted from the cleaning process. For this reason, we were unable to approve a return. We did, however, provide a goodwill refund as a gesture of our understanding.
We are genuinely sorry that we could not provide the resolution you were hoping for.
Kind regards,
Rugvista Customer Service
Professional and fast response.
June 30, 2026
Great and professional team
Great and professional team, fair price, very good quality and the best customer friendly service!!
June 15, 2026
Before ordering my rug I read some…
Before ordering my rug I read some reviews both good and bad so went forward with the order in hope more than expectation, as I really liked the look of the rug so ordered and this was my first purchase from this retailer.
I received regular updates from the courier about my item throughout its transfer to delivery.
Item was delivered in a rolled and folded manner and I had concern about the fold affecting the look of the rug once laid. Initially it does but with a few days use and a little brushing or vacuuming this sorts that issue.
The rug, a wool/cotton short pile itself is as described, and i am very happy with the quality look and feel underfoot of it.
Will buy again from this retailer if needed.
June 8, 2026
Unprompted review
Fast delivery, great quality
May 1, 2026
Unprompted review
Rug Never Delivered, Yet I Was Still Charged
I was genuinely excited to receive my rug from Rugvista, but the whole experience turned into a real disappointment.
The delivery dates kept changing and did not match the dates originally promised. I contacted both FedEx and Rugvista several times for updates, but the rug was never delivered and was eventually returned to the seller without ever reaching me.
What frustrated me most was being charged a £30 administration fee for an item I never received or even touched.
It has now been almost two months since I placed the order, and I am still having to argue over a charge that I believe was wrongly applied.
The whole situation has simply wasted a huge amount of my time.
I understand delays can happen, but the communication, delivery coordination, and customer service were very poor throughout the process.
This experience has seriously affected my trust in the company.
April 5, 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience. I completely understand your frustration with the delivery issues, lack of updates, and the administration fee for an item you never received.
We take this very seriously and would like to look into your case properly.
Could you please contact our Customer Service team at info@rugvista.com so they can review everything in detail and assist you further?
Thank you again for your feedback, and I’m sorry we did not meet your expectations this time.
SHOCKING COMPANY STAY WELL CLEAR
SHOCKING COMPANY STAY WELL CLEAR
Ordered a rug tried to cancel it 2 hours later to say I cant and have to wait till it gets delivered then return it. Im sorry but you can't despatch it that quick all it takes is a phone call to there warehouse to stop it going out for delivery. So know i got to wait 2 weeks for it to refuse delivery. Then enough 2 weeks for refund.
STAY AWAY FROM THIS STUPID COMPANY
THIS COMPANY OVERSEA BASED
REFUNDS TAKE WEEKS TO BE RETURNED
May 23, 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for taking the time to write us a review.
Our team does work hard to ensure speedy deliveries, and as a result, orders are processed immediately upon receipt. While we do allow cancelltations if an order has not yet been processed and shipped, it is not possible to cancel an order on our side once it is already on its way to you. We apologise for the inconvenience caused by this.
Please note that our returns are free of charge, so you will not incur any additional costs. A refund will be issued as soon as the package arrives back at our warehouse.
We apologise for any inconvenience caused and appreciate your understanding in this matter. If you have any further queries, please do not hesitate to contact our customer service at info@rugvista.com. We are always happy to help.
Have a great day!
Extremely disappointing experience
Extremely disappointing experience with Rugvista.
We purchased a rug advertised as machine washable and followed the washing instructions exactly. After washing at 30°C on a gentle cycle and air drying as instructed, the rug shrank significantly. Rugvista eventually acknowledged the rug was defective and refunded it, but the process took weeks of back and forth emails, contradictory information and repeated chasing.
At one stage I was explicitly told the refund had already been processed, only to later discover it had not actually been actioned at all despite me already providing my bank details.
The most frustrating part was Rugvista’s refusal to refund the anti-slip underlay that was purchased specifically for the defective rug and cut to fit it. Their position was that the underlay is still “usable on its own”, which is a ridiculous argument in practical terms. An underlay is not a standalone household product and would never have been purchased independently.
Instead of resolving the issue properly, they repeatedly offered discount codes for future purchases. After experiencing a “machine washable” rug shrinking despite following their own care instructions, I have no interest in buying another rug from them.
Overall, very poor complaint handling and an unnecessarily frustrating customer experience.
May 21, 2026
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused by both the defect with the rug and the delays during the handling of your claim. We understand that the communication regarding the refund process added to your disappointment, and we are sorry for this experience.
As confirmed during our correspondence, we accepted the claim for the rug and provided a full refund. Regarding the anti-slip underlay, after reviewing the case with both our customer service team and management, we unfortunately could not approve compensation for this item, as it remains fully functional and reusable with another rug.
We completely understand that this was not the outcome you had hoped for, and we are sorry that we could not meet your expectations in this case.
Your feedback is valuable to us, and we will use it internally to improve our communication and claims handling processes moving forward.
damaged carpets
I ordered two wool carpets from you, which were delivered folded in packages. After unpacking, both carpets have visible folds and structural damage. Is it normal for you to deliver goods in this way? As a customer, am I satisfied with my purchase from you?
May 18, 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for your review. We’re very sorry to hear that you’re disappointed with how the rugs arrived. We completely understand that this is not the experience you expected.
To ensure safe transport, some rugs are folded during shipping. This can unfortunately cause temporary creases or folds when first unpacked. In most cases, these will settle and flatten out over time with regular use. You can also help the process by rolling the rug in the opposite direction or placing some weight on the creased areas.
That said, the rugs should of course meet your expectations. If the folds do not improve or if you feel there is structural damage, we kindly ask you to contact our customer service so we can take a closer look and help you find a suitable solution.
Thank you for your feedback, it helps us improve.
Quality is really poor - no answer from customer care
I am very disappointed with the quality of the rug I received. After 9 days, it is still extremely wrinkled and the edges remain curled up, which makes it dangerous to walk on.
I have already tried to contact customer care several times but have not received any response.
I would like to return the rug and request a refund. Unfortunately, I no longer have the confirmation email, but I can provide any other details necessary to locate my order.
May 7, 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for your review.
We’re very sorry to hear that you’re disappointed with the rug and that you’ve had difficulty reaching our customer service. That is certainly not the experience we want for our customers.
Regarding the rug, we understand how frustrating it is when it doesn’t lay flat as expected. While some creases can occur during transport and usually settle over time, the rug should of course feel safe and comfortable to use.
We would very much like to help you resolve this as quickly as possible. Even if you no longer have the confirmation email, please contact our customer service again at info@rugvista.com with your name, address, or any details related to the order, and we will locate it and assist you with a return and refund.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
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