The rug's pattern matches well—something I absolutely didn't expect and was very happy. You need to take its thinness into account and use an underlay to prevent slipping, as it is thinner than usual.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying.... See more
Huge variety of rugs, easy to sort out the ones that are relevant for me, which speeds up the selection!
Company replied
I bought 2 rugs from here at a very good price point. Shipping was quick, especially considering the distance. Unfortunately neither suited my space, so despite being very nice and of high quality I n... See more
Company details
Written by the company
Rugvista — Helping People to a Home They Love. We founded Rugvista in 2005 with a clear mission and purpose: we help people to a home they love by making it simple and enjoyable for our customers to find the perfect rug. From the very beginning we have focused on offering high-quality rugs at fair prices while providing a seamless and convenient shopping experience. Today we are proud to be one of Europe’s leading online rug retailers serving customers across multiple countries. Our collection includes over 30,000 rugs ranging from traditional hand-knotted Oriental designs to modern machine-woven styles; each rug is carefully selected to ensure quality, durability and timeless design so our customers can feel confident in every purchase. We believe that shopping for a rug should be just as enjoyable as living with it: that is why we provide clear product information, detailed images and an intuitive online store. Reliable delivery across Europe, flexible return policies and friendly, responsive customer support make the shopping experience simple, safe and stress-free for every customer. Headquartered in Malmö, Sweden and operating across Europe, we combine Scandinavian design values with international craftsmanship and modern e-commerce solutions. Our team works every day to improve our services, expand our selection and inspire confident interior choices for every home. We are committed to building long-term relationships with our customers by providing high-quality products, excellent service and a shopping experience that is transparent, trustworthy and consistently enjoyable. At Rugvista we help our customers create spaces that feel personal, welcoming and beautiful—one rug at a time.
Fantastic range of rugs at bargain rates!
Written by the company
- 100 day money back guarantee
- Free shipping on purchases and returns
- Over 25 000 different rugs to choose from
- Wide selection of colors and sizes
Contact info
Lodgatan 11, 21124, Malmö, Sweden
- +44 20 3808 9940
- info@rugvista.com
- www.rugvista.com
4.1
Great
9K reviews
Asks customers to review
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Order
Well, it was a bit different this time, could not order at the beginning. Maybe the site was struggling somehow...Usually it works like one two three...However, I made my order after few hour trying. Thanks :)
May 14, 2026
Very good and fast service
Very good and fast service ! Carpets are of good quality for their money
March 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
no IBAN account number in the final…
no IBAN account number in the final payment stage... now have to sort out all the mess, not sure if I get my 15% discount again, if I try to re-order... disappointed. order number 2774165
May 10, 2026
Reply from Rugvista
Hello,
Thank you for your review.
We understand the confusion and are sorry for the inconvenience caused during checkout. However, we can confirm that the payment for order 2774165 was successfully received and that your order was placed correctly with the 15% discount applied.
If you have any further questions or concerns, please feel free to contact our customer service team.
Items like in promised.Short time…
Items like in promised.Short time delivery.No problem service.
May 4, 2026
Awful do not buy from this company.
Terrible service, terrible product do not order. I ordered a large rug which when arrived looked like a picture had been printed onto thin product. It would not lie flat so I gave it some time. After 3 months I reached out to say this was clearly a product issue as it still would not lie flat and had huge bumps in it.
Rugvista said they would offer a 15% discount as I was outside the returns window even after a long process of sending pictures and filling in questions. Totally insulting as they accepted and acknowledged the issue was that this style of rug was not meant for carpet (which is not stated ANYWHERE ON THEIR WEBSITE). Rugs on carpet isn't a mindblowing concept....
Disgusting company, terrible product. Avoid at all costs.
April 20, 2026
Unprompted review
Reply from Rugvista
Dear Customer,
Thank you for sharing your feedback. We are sincerely sorry to hear that you are dissatisfied with your experience and with the rug received.
We would like to clarify that our return policy is clearly stated on our website and allows customers 30 days from the date of delivery to return an item if they are not satisfied with it.
As your request was made approximately three months after delivery, we were unfortunately no longer able to offer a standard return according to our policy. Nevertheless, after reviewing the information and photos provided, we offered a partial refund as a goodwill gesture in an attempt to find a satisfactory solution.
We regret that this solution did not meet your expectations and we are sorry for the disappointment caused.
Kind regards,
Customer Service Team
Brand new rug smelled damp
When my rug arrived it smelled very strongly of mould and damp. I emailed Rugvista customer service to let them know and they basically told me to clean the rug; spray it with vinegar, let it air outside etc. I did that and it did improve the smell but did not eliminate it. My issue is that I paid for a brand new rug and should not have to clean it on arrival. They tried to tell me it's normal for a new rug to smell damp. I've just moved into a new house and have bought a few rugs from a range of different companies and not one has smelled damp, except for this one. Won't be shopping with them again, don't want to risk getting another mouldy rug! Customer service response was also disappointing.
EDIT: Reached out directly as instructed by the response below and got a very generic response not directly addressing my concerns offering me a 10% refund. Email and the contact form both got the same response word for word, not addressing the mould issue at all, only talking about how the "temporary scent" of a new rug is "taking longer than expected". Second response implied I was lying by saying they've never had an issue with mould before. Terrible customer service.
April 22, 2026
Unprompted review
Reply from Rugvista
Dear Jack,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that both the product and our communication have left you disappointed.
We want to clarify that your concern has been taken seriously. When we mention that we have not previously encountered mould issues with this type of rug, it is not meant to question your experience, but rather to explain what we typically see with this material. That said, we understand that the smell you describe felt unusual to you, especially in comparison to other rugs you’ve purchased.
We also appreciate your point that a new rug should meet expectations upon arrival, and we understand why being advised to air or treat it may not have felt like a satisfactory solution.
Our intention has been to offer a resolution, including the option of a free return and full refund, so that you are not left with a product you are unhappy with. We regret if this was not clearly communicated or if our responses came across as impersonal, that is not the experience we want to provide.
Do not buy a wool rug from Rugvista
Bought a wool rug from Rugvista and it sheds so excessively that our entire apartment is covered in fibres. Every surface, every piece of clothing, constantly. This is not normal shedding.
We raised a complaint and were told shedding is "a natural characteristic of wool rugs" and that no product defect could be identified. Even after escalation to a senior manager, the same scripted response. They will point you to a guide on their website explaining why shedding is normal and essentially tell you to live with it. Cannot recommend. If you value a clean home, avoid their wool rugs.
April 3, 2026
Unprompted review
Reply from Rugvista
Hi Marcel,
Thank you for taking the time to leave a review. We appreciate all feedback, as it helps us improve our services.
We are very sorry to hear about the frustration you’ve experienced with your wool rug. We completely understand that excessive shedding can be disruptive, and it is never our intention to cause inconvenience.
As mentioned in our correspondence, we carefully reviewed your case with our product specialists and a senior manager. Based on the material, the images, and the information provided, we were unable to identify any signs of a product defect. Wool rugs naturally shed to some degree, and the amount can vary depending on the specific rug, usage, and cleaning methods. For further guidance, we have a dedicated resource explaining wool rug shedding here:
https://www.rugvista.co.uk/inspiration/guides/wool-rug-shedding
We truly regret that this experience has left you disappointed, and we hope that in the future we can provide a smoother experience that better meets your expectations.
Your online payment is not working
Your online payment is not working. We tried 20 times with 4 different cards.
April 1, 2026
Reply from Rugvista
Dear Customer,
Thank you very much for reaching out to us, and please accept our sincere apologies for the inconvenience you have experienced with the payment process.
We understand how frustrating it must be to encounter repeated issues when trying to complete your order, especially after multiple attempts with different cards. As we are a Swedish-based company, it is important that the cards used are enabled for international online transactions, which can sometimes be the reason why payments are declined.
As your order was placed as a company, you should have received a separate email containing our bank details. This allows you to proceed with the payment via bank transfer as an alternative method.
In the meantime, one of our customer service representatives will contact you directly via email to assist you further and ensure that your order can be completed without any additional inconvenience.
Thank you very much for your patience and understanding.
Kind regards,
Rugvista Customer Service
Left alone
This time I am completely disappointed not with the purchase itself, but with the lack of action. I bought a rug, and it was sent not to my home address but to a pick-up point. Of course, the rug did not fit there, so it ended up in a shipping company warehouse in another city.
The shipping company offered two options: to collect the rug myself or to ask the sender to change the delivery address. And what do you think? Was the address changed? No. In emails everything sounds nice — “we will pass the information to DHL to change the address,” and at the same time you ask if I have any issues and invite me to share them.
Yes, I do have an issue. I am not receiving my rug, which was supposed to be delivered to my home. You are not solving this problem, but instead asking about something else.
I wrote several times, asking to resolve this as quickly as possible. In the end, I had to go to another city and pick up the rug myself.
But what I really didn’t like was this kind of communication. The customer is completely left alone. And it doesn’t matter to me whether this is your fault or DHL’s fault.
March 17, 2026
Reply from Rugvista
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and completely understand your frustration.
Having to collect the rug yourself from another city after it was not delivered to your home is of course not the experience we want for our customers, and we are very sorry that you felt left alone in this situation.
We always do our best to help when delivery issues occur. However, in some cases, direct contact with the carrier can be faster, as we unfortunately do not have direct visibility into their internal handling and also need to wait for their own procedures and response times.
That said, we completely understand that this does not make the experience any less disappointing, and we are truly sorry that this happened.
Thank you again for your feedback.
Kind regards,
Rugvista
High quality carpet
It's not my first time buying from rugvista (formerly known as carpetvista) because i can rely on supreme quality at a fair price. Fast delivery too.
January 10, 2026
Gabbeh Giza - Forest Green Wool
The rug was exactly what I expected. The color was true to life, a deep dark forest green, and it fits perfectly in the new guest room. The rug is soft and cozy. The small pattern livens up the rug and adds color.
Ordering was easy and the goods arrived quickly.
March 9, 2026
Poor quality & poor customer service resolution
The tassels all around a circular rug came loose, despite no hoovering and low traffic. Customer service reply was simply to re plait them all and glue them!!! Do not reccomend, no solution reached despite a lengthy customer service process.
March 11, 2026
Unprompted review
Reply from Rugvista
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and that the solution offered did not meet your expectations.
Tassels can occasionally loosen over time depending on use and handling, but we completely understand that this can be disappointing, especially if the rug has had minimal traffic. Our intention was to provide a practical solution that could help resolve the issue quickly at home, but we’re sorry to hear that it did not feel satisfactory to you.
Customer satisfaction is very important to us, and we would appreciate the opportunity to review your case again. Please feel free to contact us with your order number so we can take another look and see if there is anything further we can do to assist you.
Impeccable service
The delivery vas very fast and the carpet beautiful with good quality.
February 18, 2026
Sent rug of wrong size
Sent rug of wrong size . It is very expensive rugs but the service does not meet the price. Was hoping to get replacement of wrong size rug with right size but they want me to do another shopping in their website. It has just waste of time.
March 2, 2026
Unprompted review
Reply from Rugvista
Hi,
We’re very sorry to hear about your experience and for the inconvenience caused by receiving the wrong size rug. This is certainly not the standard we aim for, especially given the investment in our products.
We completely understand your frustration and would like to make it right. Please contact our customer service directly at info@rugvista.com so we can assist you.
We truly appreciate your patience and feedback, and we hope to resolve this quickly to your satisfaction.
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