Ruislip Appliances Reviews 182

Ordered an integrated fridge freezer on a Friday afternoon- installed on Tuesday afternoon as agreed. Great service from all the Ruislip Appliances team. Well done to all…

The instore experience and installation were handled pleasantly and efficiently.
With a special mention for Roy and his colleague for carrying out the installation promptly and efficiently and going the extra mile to explain the dishwasher functions.

We’ve used Ruislip Appliances several times now, and they consistently deliver exceptional customer service and high-quality products. Every experience has been smooth and reliable, which is why we keep coming back.

A special mention also goes to their delivery team, who are always professional, friendly, and efficient. It’s clear they take pride in what they do, making the whole process hassle-free from start to finish.

Highly recommended!

Absolute first class service. Very competitive on price and there product knowledge was fantastic. Goods delivered on time.

I used Ruislip Appliances to replace my washing machine and dryer. The staff were very helpfull giving me a range of options at differnt prices with most available in stock and ready to go. delivery was fast and efficent with the old machines taken away by them as well!! Cheers Boys

Ruislip appliances has been our main appliance supplier for 10+ years, commercially and personally. Faultless service, advice & price matching. We would never hesitate in recommending or using Ruislip appliances in the future and our recent install from them is a perfect example why! Keep up the good work!

Sam Rowley

SPR Electrical Services Ltd

Ordered a tumble dryer in the morning and it was delivered same day afternoon. Thankyou Ruislip Appliances fantastic service

We have used Ruislip appliances over many years, whether that’s supply and install or just supply, we always get honest advice, with which product to use and the service and fitting is always 5 star. I always recommend them to friends, family and work colleagues.
Nick has just renewed my 89 year old mother in laws fridge freeze, with limited disturbance to her quiet life !
Thanks again for your excellent and competitive service.

Have been using Ruislip appliances for years and wouldn't go anywhere else locally. These guys have fitted at least 3 properties for me, excellent price, did exactly what they said they would, when they would. And again, this happened recently like clockwork.

Highly recommend.

It is clear that no one at this company has ever been on or indeed heard of a customer service course. The service offered to me was one of you are lucky we are serving you. The attitude to me was… we are so busy we don’t need you, so we will dictate when we do things and you just be quiet. A parochial operator who then penalise their customers who dare to complain with fitting dates far off into the future . Avoid at all costs.

Brilliant service from Matt and Adam today taking out my old washing machine which was jammed under the countertop, following a flooring change. Matt managed to get out in under 30 seconds - so impressed! New machine installed quickly and efficiently. Superb service!

I bought an integrated dishwasher based on positive reviews about this shop. Using this shop’s graded system, I bought a reduced one because it was graded as having damaged packaging but nothing wrong with item. However, once the item was fitted, I noticed that the settings panel was scratched and damaged, I told the fitter (who didn’t seem bothered or interested) I asked him to take a photo of the damage before he left and so did I. I reported this issue to the shop and a very brusque man tried to dismiss me by saying that I had got it cheaper - but I confirmed that only the packaging was supposed to be damaged! They then admitted that the fitter should have checked it before taking it out and probably something fell on it in the shop but would only credit £20 back to me. The dishwasher appears to work ok but as a lone woman, this was an unpleasant experience for me and I would not trust them enough to use them again.

The lads were so polite and efficient and turned up within the hour they said they would. I couldn’t have asked for a better service

Shop visit very helpful providing information and recommendation. Tony was the person who dealt with my visit and installation.Excellent service, shop visit Saturday, new refrigerator supplied and installed Monday. Old refrigerator taken away. Very efficient and reasonable price for complete service.

Just had a fridge delivered by Roy & Matthew , both so polite and helpful, I cannot praise them enough. Excellent service from start to finish,it pays to shop local

Highly Recommend Ruislip Appliances. My elderly mother needed a small under the counter fridge. Tristan was so patient, explained which products she could choose from, that would fit the existing space, and explained what the differences were between the different options. The price was competitive, and the delivery team were polite, friendly and clean and tidy! Thank you so much!

Would give zero stars if possible. Beware of this company, selling appliances with the use of misleading information. I bought a Neff fridge from them at the end of October. One of the reasons I chose the product was because according to the Ruislip Appliances website, it came with a 5 year waranty. After the fridge was delivered, I went to register it with D&G, who provide the warranty. They were only able to give 2 years and advised me to speak to Neff. When I did so, Neff told me that only certain appliances were eligible for the 5 year warranty, and my fridge was not one of them. Wanting to give Ruislip Appliances the benefit of the doubt for making a mistake with their information, I emailed them on 9 Nov. No response. By 23 Nov the product description on the website was still incorrectly claiming a 5 year warranty. This time I contacted them using their chat function. It's now 30 Nov, and again no response and the product remains wrongly described as having a 5 year warranty. This was an expensive fridge, and I mistakenly thought I was buying it from a good local company; I had read all their great reviews, and communication with them prior to the fridge being delivered, was good. Sadly they have proved themselves to be as deceitul and disrespectful as bigger companies - ie once they've got your money, they ignore you. Unfortunately, I can only assume from their total lack of response and basic courtesy, that they are deliberately mis-selling products. Be sure to double check ALL information before you buy anything from these guys - you have been warned! What a sad lack of customer service.

Fast efficient service.
Great communication s
Excellent delivery service.
100% Would use again

Tristan must have been so fed up with me as I emailed him so many times, trying to order the right freezer for an awkward space but he never showed it and was always polite.
Huge thanks.
Fridge delivered on right day by two charming gentlemen.

Needed an under the counter freezer rather sharpish as my old one suddenly died on me. Ordered in store on Wednesday, new one delivered Thursday afternoon. Great service and equally great customer service. Thank You!