Rula Reviews 

Great session. Listened and gave great feedback.

Love the service from the therapist to the operator who answered the phone when i needed help with the web sight because i wanted to leave message . he got right on it and i got my appt next day love the service. Thank u

False information regarding insurance & what I pay. Also terrible communication from customer service.

The website is easy to navigate and very user-friendly. I was able to choose a wonderful Therapist from a wide variety of choices. Scheduling was really easy.

This company really sucks! I don't know why my provider went this route but it is horrible! For a place dealing with mental health it will make you go off of the rails like I feel I am. They still haven't done my secondary insurance after months.

I really liked the initial experience of finding and being matched with a therapist. Unfortunately, there was a mix-up between EAP coverage and regular insurance, and the therapist I was matched with did not accept EAP. She sent me a kind message explaining that she would need to discontinue because she did not personally accept EAP.

I then contacted Rula support to ask what I thought was a very straightforward question: could I stop using the EAP benefit and simply have my visits billed through my regular insurance instead?

What followed was one of the most frustrating support experiences I’ve had. The support is online-only, and the conversations felt extremely rushed. On more than one occasion, the representative moved immediately to a “next step” and ended the chat before I had an opportunity to respond.

Afterward, I received an emailed transcript of one of those conversations. The transcript showed several messages from the representative indicating they were waiting for me to respond before eventually closing the chat. Those messages were never displayed to me during the live conversation. From my perspective, the chat simply ended abruptly while I was actively responding. Whether this was a technical issue or something else, the transcript did not reflect what I actually saw during the interaction, which was concerning.

I was then told someone else would contact me by email within 1–2 business days. When that response arrived, it gave me a lengthy explanation of what an Employee Assistance Program is and how EAP billing differs from insurance billing- but still did not answer the question I had asked: whether I could simply stop using EAP and bill my regular insurance instead.

The therapist-matching experience itself was excellent. Unfortunately, the support experience afterward was so difficult, circular, and poorly handled that I would not use the platform again.

My therapist is simply a perfect fit, clear, concise, thought provoking insight with a great spirit. I think being able to tell rula who you are looking for and then giving you options of who to be able to choose rather than them choosing for you works better.

Booking process is easy once you get the hang of it.

After 30 years of being in therapy, I finally found a good therapist with Rula. Jessyca is amazing. Her approach is perfect. She adjusts it to suit each client. She remembers things about her clients and always works with them.

The booking process is simple, the portal is easy to navigate, and choosing a provider is made easy with all of the information they provide about each one.

I highly recommend using Rula to find a provider. I had one provider that just didn’t work for me, but Rula made it easy to find someone who did.

Choose Rula. You won’t regret it.

A quality experience. Affordable service. Skilled, empathetic therapist. HIPAA compliant. Organized in scheduling protocol. Positive telehealth experience regarding use of software.

From a quick google search, the top providers come up! I was able to get a tele-health session the very next day (they offer in person too.) The website offers filters which help narrow down the care you need. It also takes a huge variety of insurances that lower costs if needed! And when you book an appointment it is so easy. I even had to call customer service for a little issue with logging in and the lady was so sweet and helpful. Overall, I was able to find the exact help I needed and I love the LCSW I talked to🥹. I would so recommend Rula to anyone.

Appointments with Ashley have been productive.
Rula processes are easy to follow and track appointments and contact my therapist.

Rula.com made it easier & faster to find an In-Network provider with my insurance than my insurance did!

I was using Rula for almost two years. My insurance paid 5 appointments in 2025 and in August 2026 they took the payment back leaving me with a balance of over $600. I'm self pay now have paid every appointment on time $150!! I was denied a payment plan even thought I was paying $300 a week, one for my appointment that week and one payment for an old appointment. I had never been late on a payment and was still denied a payment plan due to a "technical transition". I finally paid off that amount within about 3 weeks. My provider books a month out so I will be out of therapy for about two months which happened suddenly. Then I paid off the balance today, messaged the customer service center and was told they put a ticket into the billing team but would not provide a window of time. Then finally said they were escalating to billing right now and then disconnected the chat. The rep was kind I know she doesn't make the policies. Rula has changed, paying $300 a week is a lot and being denied a payment plan so I could continue my patient care.

Therapist was fine, site itself and tech support is incompetent and non-existent. I've never gotten a password reset email, their platform wouldn't let me message my regular therapist, and support either lied to me or ignored what I said. It's pretty clearly a vibe-coded website and the company has no one capable of fixing it. They also didn't notify me that the practitioner was on vacation and thus not renewing my meds.

Booking process was very easy and customer service was very responsive! Scheduling a series of sessions from the beginning is also very convenient and canceling or rescheduling is also very easy

With your choice of Dr's, Emails from RULA letting you know of the choices you are making, It's a win, win situation !

It's easy to book and have sessions. I've been very happy with the ease and flexibility of the entire process.