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Runclad Reviews 246

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TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick responses and smooth resolutions to their issues. However, some customers were dissatisfied with unexpected payments and subscriptions, reporting charges that they did not recognize. While some people received refunds promptly, others experienced difficulties and delays in getting their money back, with some even mentioning having to jump through hoops to process a refund.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Refund

Clients share ambiguous opinions on refund experiences. While some reviewers report successful refunds and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient interactions.... See more

Payment

Customers consistently express dissatisfaction with payment experiences, frequently reporting unauthorized... See more

Subscription

People report negative experiences with subscription. Many customers were unknowingly charged for memberships... See more

Based on these reviews

Rated 4 out of 5 stars

I was charged for something I did not do. Apparently, my card has been compromised. I’m still waiting to see if my charges will be reversed before I contact my credit card provider.

Rated 4 out of 5 stars

After navigating the offers and how it all works, I was helped by Kenny regarding my reimbursement. I appreciate that and will not hold this company in a dismissive way. Thank you

Contact info

4.1

Great

TrustScore 4 out of 5

246 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Your company with refund offer shows integrity

I was very confused when I tried to get the box of puzzles that on social media implied the product was coming from
Hobby lobby. I did not understand that I was signing up for a membership. Hence the reason I reached out for refund. Puzzles never arrived. I appreciate you offering me a refund.

March 4, 2026
Unprompted review
Rated 4 out of 5 stars

A mistaken button click

My experience with runclad has been a mistake from the beginning. I thought I was buying yarn from Hobby Lobby and instead I got “credits” to spend on things I neither needed nor wanted. Raj has been helpful in getting me a refund for my mistake. I was given a refund.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

False advertisement

False advertisement! I did a survey for Macy's to receive a discount. When I checked my bank account, I had three different charges coming out! However, Eric was very easy to communicate with and he handled the situation right away!

February 19, 2026
Unprompted review

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