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Runclad Reviews 246

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TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick responses and smooth resolutions to their issues. However, some customers were dissatisfied with unexpected payments and subscriptions, reporting charges that they did not recognize. While some people received refunds promptly, others experienced difficulties and delays in getting their money back, with some even mentioning having to jump through hoops to process a refund.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Refund

Clients share ambiguous opinions on refund experiences. While some reviewers report successful refunds and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and efficient interactions.... See more

Payment

Customers consistently express dissatisfaction with payment experiences, frequently reporting unauthorized... See more

Subscription

People report negative experiences with subscription. Many customers were unknowingly charged for memberships... See more

Based on these reviews

Rated 4 out of 5 stars

I was charged for something I did not do. Apparently, my card has been compromised. I’m still waiting to see if my charges will be reversed before I contact my credit card provider.

Rated 4 out of 5 stars

After navigating the offers and how it all works, I was helped by Kenny regarding my reimbursement. I appreciate that and will not hold this company in a dismissive way. Thank you

Contact info

4.1

Great

TrustScore 4 out of 5

246 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

​"I had a great experience with customer service

​"I had a great experience with Runclad’s customer service. I accidentally purchased a subscription, but after emailing them, they processed my refund immediately. Even though I didn't use the actual service, I’m very satisfied with how they handled my request. Quick, helpful, and fair!"

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Good support and problem solved

I had an issue with my account and charges, but the support team handled my case professionally. Emily from the escalation team helped resolve my problem and confirmed the cancellation of my membership. I appreciate their support and quick response. Thank you for your help.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

It all worked out

I was extremely disappointed in my experience but when I reached out for assistance they helped me out. They listened and heard me and made it right

March 21, 2026
Unprompted review

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