I like the app, tailored training to your running level, good motivation for preparing for events. Something features limited like showing active run on phone and apple watch simultaneously if phone s... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I love the Runna App, so far I appreciate the accuracy in tracking my running distance and pace while I am training.i would give it 5 stars if I could track other workouts including walking and if it... See more
Company replied
Also provides exercises directed at running. Different levels to chose. I would love to be able to pause my training plan due to injury/illness and start up after the injury with extra attention to... See more
Great app, but lacking some crucial features, such as the option to pause the program to account for sickness and injury, or the option to abandon a workout and start over.
Company details
- Physical Fitness Program
- Fitness class
- Personal Trainer
- Running Club
- Running Store
- Women's Personal Trainer
Written by the company
Take your running to the next level with Runna. Runna is a personal running coach in your pocket. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- hello@runna.com
- runna.com
4.0
Great
1K reviews
Replied to 52% of negative reviews
Typically replies within 1 week
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Apps easy to use
Apps easy to use. Training programs are good. Sometimes the pace targets seem high, but there nearly always achievable. The programs seem to vary week to week which helps maintain motivation.
May 4, 2025
Unprompted review
Reply from Runna
Hey Chris,
Thanks for sharing your review. We're so glad to hear you're finding Runna easy to use! Keep up the fantastic work Chris and don't forget our customer service team are always on hand to help if you need any advice. Happy Running!
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Runna App is just the motivation I…
Runna App is just the motivation I needed to get out the door and set a realistic goal.
May 3, 2025
Unprompted review
Reply from Runna
Hey there,
Thanks for sharing your review, we're so glad to hear Runna is keeping you accountable to your goals. We're with you every step of the way! Keep smashing those workouts!
Reply from Runna
Hey Logi,
It's fantastic to hear you're finding the Runna app easy to use! It's super important Runna fits in with your life so that goals are achievable. Keep smashing those workouts Logi, best of luck with the rest of your plan!
I’ve had 2 out of 2 runs fail to upload…
I’ve had 2 out of 2 runs fail to upload from my Apple Watch. One of them eventually synced, but the other was recorded in Apple Health with a “1 sync pending” status that wouldn’t resolve — even after restarting the watch, phone, and toggling Bluetooth. I ended up deleting the app on my iPhone, which caused me to lose the data. I can still see it in Apple Health, but it’s extremely frustrating.
Since I’m currently on a 2-week trial, I’m unlikely to continue using the app if I can’t trust it to reliably record my runs. The app looks good with the UI but it’s failing at the simplest task
April 17, 2025
Unprompted review
Reply from Runna
Hey John, thanks for sharing your feedback. We're really sorry to hear you've had some syncing issues and can understand how frustrating this must be! Have you reached out to our support team for assistance with this? They're available 24/7 and can help resolve this for you. They can also extend your trial so you can fully experience everything Runna has to offer. Please contact them via the in-app Support Tab or email at support@runna.com.
I would rate as zero stars if I could
I would rate as zero stars if I could! This is a complete con. I signed up on a one month free trial, found the app impossible to use so tried to cancel. Turns out it’s absolutely impossible to cancel your subscription once you have signed up, even with a deleted account they continue to charge you!
April 3, 2025
Unprompted review
Reply from Runna
Hey Emma,
Firstly, we're very sorry to hear that you have experienced this frustration. We'd love to help with this, and the best way we can do so is via our In-app Support tab, where we can view your account information and help you directly there! If you prefer, you can reach out to us via hello@runna.com, with your account information such as the email you registered with too. With an Monthly Runna Premium membership, you'll receive access to the app, custom training plans and more! However, if you choose to cancel, you subscription should not continue and therefore no further charges should be made. As such, we're a little confused why you cannot access further.
If this relates to your account or payment method, we can look into this too and act accordingly depending on the method used! At this moment in time, we work with Apple, Android and Paddle to manage our payment and refund processes. Lastly, in the event you have requested a refund, refunds are processed these quickly and easily, but there could be a delay to this reaching your account. Please do reach out to us in-app or via email and we'll be there to help with as much as we can on our side!
Once again, apologies for your frustration and we hope to help you with this as soon as you reach out!
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Great running plans and I love that it…
Great running plans and I love that it gives notifications which I find helps keep me accountable. Also the yearly subscription is quite affordable if you think about how much you're saving per month, but it is still pricey enough for me to feel like I have to use it once I've paid for it.
March 25, 2025
Reply from Runna
Hi there, thanks for your feedback. We charge for Runna Premium to invest as much as possible in building the world’s best running app, deliver personal support, Premium Coaching Support & personalised training plans tailored specifically to you! We're so glad to hear you're enjoying training with Runna and its helping you keep accountable. Keep up the great work and Happy Running!
I really love the app
I really love the app, constantly variead training, so I enjoy going out and run
March 30, 2025
Unprompted review
Reply from Runna
Hey May, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Our Customer Experience team is always here to help if you have any questions - just message us via the in-app Support Tab! Keep up the great work and Happy Running!
Reply from Runna
Hey Christoph, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Keep up the great work!
Reply from Runna
Hey Peter, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Our Customer Experience team is always here to help if you have any questions - just message us via the in-app Support Tab! Keep up the great work.
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Disappointing success
I really really wanted to like this app and it appeared fantastic but I struggle with the app and find it extremely challenging to utilise the app and add in or adjust runs and then start the recording of the run. The support is good but not necessarily effective.
It is a real shame as I selected this app from positive reviews but it just isn’t simple to use for me and I am very sad to post this review on my perception of the app
March 15, 2025
Unprompted review
Reply from Runna
Hey Kathy, thanks for leaving us a review. Sorry to hear you haven't quite had the Runna experience we aim to deliver! Please contact our dedicated in-app Support team for help troubleshooting your app. Nayth, in our product team, would also love to learn more about your experience, so please reference your review here and we'd be happy to discuss and guide you through over the phone further.
Thanks again for taking the time to share your feedback.
Reply from Runna
Hey Anastacio, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. It's great you're taking some time to focus on strength sessions, too! Keep up the great work.
Not sure how I ran for years without…
Not sure how I ran for years without Runna! Lots of ideas and motivation my fitness is improving rapidly. Just sign up and get going.
March 5, 2025
Unprompted review
Reply from Runna
Hey Angela, thanks so much for sharing your review with us! We are so glad to hear that you're enjoying training with Runna and seeing some positive improvements in your fitness. Keep up the great work!
App is good and I like the training…
Edit: App is good and I like the training plans, however despite being connect has not posted my run to strava which is annoying! No way of adding it now.
Issue now sorted - enjoying the app!
March 4, 2025
Unprompted review
Reply from Runna
Hey Tom, thanks for taking the time to share your feedback. We're sorry to hear you've had some trouble with syncing your run to Strava. We'd like to investigate this further and get it fixed. Please contact our in-app Support Team or email us at hello@runna.com so we can get this sorted for you!
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Love this app it's great for beginners…
Love this app it's great for beginners as it makes sure you increase your distance safely. It has a parkrun pacing feature if you're chasing a PB!
March 2, 2025
Unprompted review
Reply from Runna
Hey Jennifer, thanks for taking the time to share your feedback. We really appreciate it and love to hear you're enjoying Runna - especially the Parkrun feature! Keep up the great work!
Good plan with helpful guidance during…
Good plan with helpful guidance during the runs
February 22, 2025
Reply from Runna
Hey Benjamin, thanks for taking the time to share your feedback! We really appreciate it and love to hear you're enjoying Runna. Keep up the great work!
Fantastic App for Marathon Training
I started using Runna after securing a London Marathon place last September. I tested it on a 10K and Half Marathon in November and managed to achieve a PB of 1:48—an improvement from my previous 2:10 time!
The training programmes are spot-on, varied, and adapt as you progress. I love that it syncs seamlessly with my Garmin and Strava apps. Another great feature is the integration of Pilates and strength training into your plan, helping to improve flexibility and strength while reducing the risk of injury.
I also appreciate how easily you can reorganise your weekly plan on the fly. While the app may seem pricey, I’ve found it worth every penny so far. I’ve used customer support a couple of times, and they’ve been quick to respond and very helpful.
Overall, I highly recommend Runna for anyone looking to take their training to the next level!
February 23, 2025
Unprompted review
Reply from Runna
Hey Stephen, thank you so much for sharing your feedback! Congratulations on the big PB! It's great to hear you're enjoying the variety of workouts on Runna, and that the Customer Support team has been helpful! Keep up the great work.
Game Changer
This app is an absolute game changer.
Took the free trial I then signed up for a monthly subscription I then took the full annual subscription which worked out cheaper.
Been using it 3 days a week for about 5 months now and I’ve not missed a day and not picked up an injury. Using it both on treadmill and outside.
5k time is about 3mins 30secs faster than when I started and I’m on track to beat PBs set 11 years ago.
February 22, 2025
Unprompted review
Reply from Runna
Hey Derek, thank you so much for sharing your feedback! It's great to hear you're enjoying Runna and have been using it for a variety of workouts. Congratulations on the huge 5k PB too - keep up the great work!
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Horrible app!
Horrible app!! It never worked properly and it really sucks! Don't waste your money with this app.
February 15, 2025
Unprompted review
Reply from Runna
Hi Luca,
Thank you for taking the time to leave us feedback on our app. Sorry to hear you've had a poor experience with us. Can we ask what happened to make you feel this way? Please let us know if there is anything we can do to improve your experience with Runna. Our Support Team can be found in our app and is available 24/7.
Excellent plans
Excellent plans, with varied workouts to help me build strength and stamina in the lead up to a big race
February 10, 2025
Unprompted review
Reply from Runna
Hey Tony, thanks so much for sharing your review, we really value your feedback and we're so glad to hear your enjoying Runna! It's great to hear you incorporating our strength plan into your schedule too, keep up the great work!
Hands down best thing I’ve done signing…
Hands down best thing I’ve done signing up to Runna, It has kept me accountable and also pushes me to hit my goals.
January 25, 2025
Reply from Runna
Hey Paul, thanks so much for sharing your review, we really value your feedback and we're so glad to hear your enjoying Runna! Great to hear Runna is keeping your accountable and motivating you to reaching those goals, keep up the great work!
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