1. Good offers to choose from 2. Prompt delivery 3. Clear updates 4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the sho... See more
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Review summary
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This is by far the best shoe store in UAE. I bought several On Cloud shoes from them, all genuine, with quick delivery. Great prices, good choices, good return policy and very helpful customer support... See more
Company replied
Easy website to order from. Responsive staff when I didn’t get the correct size. Was able to exchange hassle free Much better than Amazon I found since there is some human interaction
Company replied
Really had a great customer service experience. I bought a pair of shoes on their website but the size I chose was too big for me. Im glad that they responded actively and help me accordingly to my co... See more
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Company details
Written by the company
## OUR STORY More than two decades ago, we opened the doors to our first retail store in Dubai, bringing together sporting goods and equipment from some of the world’s leading brands. Over the years, our passion for sport led us to discover something special about running. It is one of the most accessible sports in the world. You don’t need a team, a court, or expensive equipment to get started. All you need is a pair of running shoes, the right gear, and the desire to take that first step. That passion became the foundation of **Runner’s** — stores created specifically for people who run. Today, we believe that **if you run, you’re a runner.** It doesn’t matter whether you run 100 metres or 100 kilometres. Whether you are stepping out for your very first run, building towards your next personal best, or competing at the highest level — you are part of the running community. And wherever you are on your journey, **we’re here to help you go further.** From finding the right shoes and gear to understanding what works best for your feet and your running goals, our aim is simple: **to make every run a better one.** ## OUR MISSION ### **Are you running in the right shoes?** Finding the right running shoe is about more than choosing a brand or a style. **It starts with understanding you.** At **Runner’s UAE**, our team is here to help you find footwear that suits your feet, your running needs, and your goals. We look at factors such as your foot shape, arch type, comfort preferences, and how you run to help guide you towards the right footwear — whether you have **flat feet, neutral feet, or high arches**. Because there is no single shoe that is right for every runner. **The right shoe is the one that works for you.** Whether you’re buying your first pair of running shoes or looking for your next performance shoe, our team is here to help you make a confident choice. ### **Run your way. We’ll help you find the right way to run.**
Contact info
4.1
Great
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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they take quick action and they have…
they take quick action and they have the new collections of ON shoes
August 28, 2024
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Reply from Runner's Sports
We are glad to hear that you had a positive experience at Runner’s Sports! Thank you
Excellent
I’ve ordered thrice already from Runners.ae and have never encountered any issues. Items are delivered fast. Good discounts. Original items.
August 6, 2024
Unprompted review
Easy and everything is clear
July 30, 2024
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Discrepancy in Pricing and Unfortunate Purchase Experience
I recently visited your store to purchase the On Cloud X 4 and paid AED 835, only to discover it is priced at AED 789 online, including delivery. This price difference is quite frustrating. Additionally, I encountered an issue with purchasing the Cloudmonster online. After completing the purchase, I received an email stating that the item was no longer available and that a refund would be issued. This experience has been exhausting and confusing, especially given the discrepancy in pricing.
Eventually I'm interested in the Cloudmonster 2 PAF. Please let me know when it becomes available.
July 29, 2024
I got shoes (on cloud X4) delivered
I got shoes (on cloud X4) delivered
The quality of the product is extremely bad - the finishing is so bad - glue showing around the shoes soles - i have big doubts the product wasn’t original - returned it the same day i received - i have pics for review - btw still don’t have a feedback on the return status …
July 29, 2024
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Good shoes, good customer service.
Bought Asics running shoes - the size fits and comfortable. The shoes were supposed to be on sale, but was not able to redeem it. A customer service asked me to place an order again to get the discount and went through. I appreciate the assistance and the patience given to me. Highly recommend this shop and will be buying again.
May 1, 2024
Unprompted review
Ordered twice from them.the delivery is…
Ordered twice from them.the delivery is fast and on time. The product are great and original.
April 26, 2024
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Poor return process
Still waiting for an update for the return item although the item has been picked up beginning of the week...
April 26, 2024
I had a great experience with runners
I had a great experience with runners, many thanks to MANI, for her professional assist and help over phone and WA. The 5 stars rating goes to her.
April 18, 2024
Unprompted review
Like it!
Nice experience. Fast delivery (literally one day 🤯) and the product was perfect. I recommend it.
March 17, 2024
Unprompted review
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Easy order and fast delivery
February 25, 2024
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