Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent th... See more
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Review summary
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Based on these reviews
They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.
The product procurement & delivery experience was smooth. However, I got no email informing me that the product was shipped (or even after it was delivered), which was a disappointment. Luckily, I... See more
Company replied
The service was good and prompt. The customer service team is helpful and proactive.
Company replied
4.1
Great
329 reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
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I ordered 8 days ago and until now I…
I ordered 8 days ago and until now I don’t know where my order is?
No body is responding to my emails. I literally don’t know what to do
This is my first and last order from runners.
March 24, 2023
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I still didnt get my order
March 21, 2023
I was trying to contact team to arrange…
I was trying to contact team to arrange for exchange for bigger size. No response to three e-mails. I am disappointed, left with too small running shoes….
March 24, 2023
Because of cancelling my order
Because of cancelling my order. Note that the order was made from another site at a lower price.
March 24, 2023
If we book a product, unfortunately it was not delivered you need to call the customer and return the money immediately omer elivered delivered
This company will not improve.
March 22, 2023
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Unprofessional
After I received the item, no answers on email. Although I was asking about exchanging size. Bad experience & customer service
March 21, 2023
Late in responding to emails queries.
February 25, 2023
The item status wasn’t updated for 6…
The item status wasn’t updated for 6 days even after following up by email and chat. Until I followed up by phone call and then it was canceled.
February 24, 2023
Very fast delivery 👍🏼
February 23, 2023
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They are fast
I ordered and it came in 3 days. They respond effectively in messenger . I liked my experience .
March 2, 2023
Bought an item that was out of stock
Bought an item that was out of stock.
Instead of informing me of the option - having a voucher or getting a refund, I was sent a store credit. I had to call customer service to get the refund.
February 22, 2023
The shoe is tight and I reached out for…
The shoe is tight and I reached out for an exchange.. and no one helped me.
February 17, 2023
I have not received the product till…
I have not received the product till now even though you said it is arriving today, even no notification from the carrier, meaning it has not been received yet by them!!!
It has been a week now since it is ordered, and I am in bad need for that product!! They are asking for review while did not complete their job, they promised to complete within 3 to 5 working days?!
February 5, 2023
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I havent received my shoes
January 31, 2023
Professional
January 30, 2023
Vertical bad costumer service
January 17, 2023
Excellent performance
Excellent performance. Delivery to Bahrain 2 days after order. Exactly as promised!!
January 22, 2023
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Bad service
welcome
You sent an e-mail to clarify the order delivery data, although I indicated all my information when purchasing the product.
And I sent an email asking you to change the size of the shoe, as I entered an incorrect size, and no one responded.
Excellence in after-sales service and I did not see that.
January 31, 2023
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