Ordered a pair of trainers. Order processed then after 5 days they said out of stock. Ordered a shock absorber bra. As in a genuine one from pic with a nice print. Bra arrived and it is a Champion br... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just purchased Amazit Active Max watch. I placed order on 16.02 and received it on 19.02. Super fast shipping. Thanks. Only the shipping box should be more solid and secure.
Company replied
I found the running trainers I wanted (Saucony guide 18) at a very good price on here and having read other reviews decided to go ahead and order. I’m in the uk and this company is based in Denmark. T... See more
Company replied
Often a little worried when purchasing from an online site that I haven’t used before. But this is an excellent service. I found Nike trainers that aren’t available in most stores anymore, at a very... See more
Company replied
Company details
Information provided by various external sources
At runningXpert.com we do our best to provide our customers with the largest selection of the best products for running. At the same time, we strive to provide our customers with the best possible service! Here you will find a wide selection of well-known models from leading manufacturers. We are constantly looking for new and exciting brands. We are a Danish company and have been in the sports business for over 20 years. The Danish version of RunningXpert.com has been online since summer 2005. We always buy our products from official suppliers, so you'll never find counterfeited products on the store. Of course, if you have any questions regarding our online store, our products or anything else, you are more than welcome to contact our customer service. We hope you find what you need.
Contact info
Gammel Sellingvej 1, 8370, Hadsten, Denmark
- +45 86 98 36 14
- customerservice@runningxpert.com
- runningxpert.com
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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I was given three gift cards as…
I was given three gift cards as presents. Not clear at all that you only use two at a time - so ended up paying for delivery as needed two orders. Unhelpful support
March 4, 2026
Unprompted review
Reply from RunningXpert
Hello,
Thank you for your review.
We’re very sorry to hear about your experience. We understand that this situation with the gift cards and the extra delivery cost must have been frustrating, and we sincerely apologize for the inconvenience.
Please feel free to contact us by email with your order details. We will of course make sure that you are not charged for the delivery and help resolve the situation for you.
We look forward to assisting you.
Kind regards,
Jesper
RunningXpert.com
Amazit Active Max…
I just purchased Amazit Active Max watch. I placed order on 16.02 and received it on 19.02. Super fast shipping. Thanks.
Only the shipping box should be more solid and secure.
February 19, 2026
Unprompted review
Reply from RunningXpert
Thank you for your review ⭐
We’re delighted to hear that your Amazfit Active Max arrived quickly and that you were happy with the shipping speed.
We also appreciate your feedback regarding the shipping box – that’s valuable input, and we’ll take it into consideration to improve our packaging.
Enjoy your new watch, and we hope to see you again soon!
I received great shoes.......
I received great shoes at a great price. Delivery was slightly longer than expected, however, this was more to do with UK customs than Runningxpert.
February 16, 2026
Unprompted review
Reply from RunningXpert
Thank you very much for your 5 stars ⭐
We’re delighted to hear that you’re happy with your shoes and the great price. We appreciate your understanding regarding the slightly longer delivery time due to UK customs.
We hope you enjoy your new shoes and look forward to welcoming you back again!
Quick ’n’ good shopping experience
Good price and fast delivery. Item as ordered. However, shipping was not made on the same evening as indicated on the web store. Not really any problem for me, but be mindful of this.
January 30, 2026
Unprompted review
Reply from RunningXpert
Thank you very much for your 5 stars ⭐
We’re glad to hear that you enjoyed the shopping experience, with a good price and fast delivery. We appreciate your feedback regarding the shipping timing and will keep it in mind to improve our communication. We look forward to serving you again!
My package was deliverd to a parcel…
My package was deliverd to a parcel shop, I was however (due to circumstances) not able to pick up the package as I could not go back to Amsterdam. According to the tracking code the package is still there while it should have been returned over a week ago. My housemate went to the parcel shop but they say the package was returned. The webshop says that the package is at the parcel shop still. We have taken a picture of the terminal in the parcel shop and it says that the package was returned over a week ago. I have tried to get in contact with the customer service but without success. They respond without empathy and are not willing to help, the only response I get is that they will refund the money when the package has been returned. However, the problem is that the tracking code does not provide correct information and I do not know where the package is. Running xpert could have already started an investigation with DPD but there responses are lacking
UPDATE: they refunded the money because I Think in the end the package was still delivered. However, it was a refund without any communication about the investigation, no update by mail, just nothing.
February 2, 2026
Unprompted review
Reply from RunningXpert
Hello Lotte,
Thank you for your message, and we’re sorry for the confusion and frustration this situation has caused.
We would like to clarify that we are in contact with DPD, and we already opened an investigation with them the very first time you contacted us about this case. Because the parcel has conflicting scan information, only the carrier can confirm its final location, and we are currently waiting for their official conclusion.
We expect DPD to finalize the investigation soon. Regardless of the outcome, please be assured that we will of course help you and make sure a proper solution is provided — you will not be left without assistance in this matter.
Thank you for your patience, and we will update you as soon as we receive the final response from DPD.
Kind regards
Jesper
RunningXpert.com
Great experience and quick service /…
Great experience and quick service / delivery with no problems
February 3, 2026
Unprompted review
Reply from RunningXpert
Thank you very much for the 5 stars ⭐
We’re delighted to hear you had a great experience with quick service and delivery without any problems. We look forward to welcoming you back again soon!
Excellent!! 😀
Often a little worried when purchasing from an online site that I haven’t used before. But this is an excellent service. I found Nike trainers that aren’t available in most stores anymore, at a very very reasonable price. Delivery to Ireland was very fast. Grest communication by email and kept up to date on tracking etc.
I would highly recommend and will definitely order from them again
February 9, 2026
Unprompted review
Reply from RunningXpert
Thank you so much for your fantastic review and the 5 stars ⭐
We completely understand that ordering from a new online store can feel uncertain, so it means a lot to hear that you had such a positive experience with us.
We’re delighted that you found the Nike trainers you were looking for at a great price, and that the delivery to Ireland was fast with clear communication throughout.
Thank you for the recommendation — we truly look forward to welcoming you back again! 😊
Great products at very competitive…
Great products at very competitive prices. :)
February 9, 2026
Unprompted review
Reply from RunningXpert
Thank you very much for your 5 stars ⭐
We’re thrilled to hear that you’re happy with our products and competitive prices. We look forward to welcoming you back soon!
Great price and fast delivery
Delivery was very fast considering the trainers were coming from Belgium and I was was kept up to date with their progress.
The trainers were a present for my daughter and were just what she wanted and a great price. I would definitely buy from them again.
January 25, 2026
Unprompted review
Reply from RunningXpert
Thank you so much for your 5 stars ⭐
We’re delighted to hear that the delivery went smoothly and that your daughter loved her trainers! It’s great to know that you appreciated the updates and the price. We look forward to helping you again in the future!
Keeping my feet happy 😊
What a pleasant experience. I found the shoes I wanted at a great price. It's all been so easy, paid for and informed all the way through the delivery process. Relieving regular up dates. Very quick and efficient. Arrived safely and well packaged. I cannot recommend this seller enough and will be using them again. Thank you 😊.
January 29, 2026
Unprompted review
Reply from RunningXpert
Thank you so much for your wonderful review and the 5 stars ⭐
We’re delighted to hear that you had such a smooth and pleasant experience – from finding the right shoes at a great price to clear updates and fast delivery. Keeping your feet happy is exactly what we aim for 😊
Thank you for the strong recommendation, and we truly look forward to welcoming you back again!
Super fast delivery
Super fast delivery, as usual! Great that import costs are handled.
February 5, 2026
Unprompted review
Reply from RunningXpert
Thank you very much for the 5 stars ⭐
We’re happy to hear that the delivery was super fast once again, and that handling the import costs made the experience even smoother. We look forward to welcoming you back!
BEWARE not UK based
BEWARE. NOT A UK COMPANY. Very disappointed. Delivery and returns take forever. Return is tedious and with a charge of nearly £7. Process takes up to 3weeks!! Hello Brexit, but companies need to make customers more aware of this and if selling in the UK have their warehouses based in the UK. Not worth the hassle and delay to get refund for expensive shoes. Very disappointed.
February 1, 2026
Unprompted review
Reply from RunningXpert
Hello Liz,
Thank you for your review.
We would like to clarify that it is not hidden in any way that we are a Danish company. This information is clearly stated on our website and available for anyone to see. We do not present ourselves as a UK-based company.
https://www.runningxpert.com/en/about
Our delivery times of 3-5 days are always shown before purchase, and while shipping to the UK can occasionally take longer due to customs procedures, this is outside of our control. We always aim to dispatch orders as quickly as possible from our warehouse.
Regarding returns, the return fee of £6.90 is clearly stated in our return policy. We inform customers that processing can take up to 3 weeks, but in most cases it is handled significantly faster — typically within about a week after we receive the item back. Refunds are processed promptly once the return has been received and checked.
We understand that international returns can feel less convenient compared to domestic retailers, and we are sorry that your experience did not meet your expectations.
Kind regards
Jesper
RunningXpert.com
Difficult returns!
Be careful, this is not a UK company and therefore the delivery times are extended due to customs. Unfortunately the trainers that they sent had a mark on the upper and needed to be returned. This is not an easy process and then they state it takes 3 weeks for the return to be processed and refunded. This is not good when it is their error.
Update - 4/2/26
I have no issue with the company being based in Denmark, I was merely highlighting the delivery timescales are escalated since you are not UK based. That then added to me receiving faulty/damaged goods and you quoting a 3 week return window means I will not be able to return them and get replacements before I go away. I have therefore had to purchase elsewhere to correct this. However your Website seems to only want to give vouchers for replacements if you state the item is damaged and want free a free return. It is therefore trying to charge me to return a damaged item unless I am willing to wait 3 weeks to return it and another week for redelivery. That is the bit that is poor customer service!!!
I also have requested a return label twice now, none has been received. So yes, the return processes you have is shockingly poor & yes i would like you to contact me to resolve this before I go away.
January 31, 2026
Unprompted review
Reply from RunningXpert
Hello Dan,
Thank you for your review.
First of all, it is absolutely not a secret that we are a Danish company. This is clearly stated on our website and easy to find. We do not attempt to present ourselves as a UK-based company, and this information is fully transparent.
https://www.runningxpert.com/en/about
Regarding delivery times, we always state our estimated shipping times clearly with 3-5 business days. While customs processing can occasionally cause delays, this is outside of our direct control.
As for returns, we inform customers that processing can take up to 3 weeks. However, in most cases it is completed much faster — typically within about a week. We always process refunds as quickly as possible once the item arrives back with us.
We are sorry to hear that the trainers had a mark and understand the frustration this caused. If there is anything still unresolved, we are of course happy to assist further.
Kind regards
Jesper
RunningXpert.com
Worried but 100% satisfied
Was very worried as I didn’t get an order number and realising they were from Denmark however, the trainers came within 5 days and they are perfect! 100% order from here again, thank you
January 17, 2026
Unprompted review
Reply from RunningXpert
Thank you so much for your kind review!
We completely understand the initial concern, but we’re very happy to hear that everything arrived within 5 days and that you’re pleased with the trainers. Your trust means a lot to us, and we truly appreciate you sharing your experience. We look forward to welcoming you back again!
Kind regards,
Jesper
RunningXpert.com
shoes comes from abroad
They display a British flag at the top of their website, which is misleading and makes customers believe the company is based in the UK. In reality, they are based in the Netherlands.
When you try to return or exchange items, they charge more than half of the original price (for example, £60 on a £100 pair of shoes), which is unreasonable.
The website also advertises 3-day delivery, but delivery actually takes 15–20 days. When I phoned to ask about the delay, the representative was rude and told me first we paid custom fee and “there is no need to moan” and claimed the delay was due to customs.
Overall, this company is misleading, unprofessional, and does not deliver what it promises
January 6, 2026
Unprompted review
Reply from RunningXpert
Hello Jame,
Thank you for your review. We would like to clarify several points, as there are a number of incorrect statements in your comment.
First of all, it is not correct that we are based in the Netherlands. We are a Danish company, and this is clearly stated and openly available on our website. This information is not hidden in any way, nor are we trying to mislead customers about where we are located.
https://www.runningxpert.com/en/about
Secondly, the claim that we charge more than half the product price for returns is incorrect. The return fee from the UK is £6.90, which is clearly stated in our return policy. We do not charge excessive or unreasonable return fees.
https://www.runningxpert.com/en/returns
Regarding delivery time: we state 3–5 business days, which we normally meet. It is correct that delivery times were longer during the Christmas period, but this was clearly communicated on our website at the time. This delay was due to DPD temporarily suspending shipments to the UK between December 16 and January 5, which was outside our control and transparently explained to customers.
https://www.runningxpert.com/en/shipping-terms
Finally, we take allegations of rude behaviour very seriously. This does not reflect our standards, and we have no record of any such language being used by our customer service team.
We regret that your experience did not meet expectations, but we must also ensure that the information presented about us is accurate.
Kind regards
Jesper
RunningXpert
Delivery took long than expected
Delivery took long than expected. Otherwise great service.
January 9, 2026
Unprompted review
Reply from RunningXpert
Hello Ajina,
Thank you for your feedback.
We’re sorry that the delivery took longer than expected, but we’re glad to hear that you were otherwise happy with our service. We truly appreciate your understanding and hope to serve you again in the future.
Kind regards
Jesper
RunningXpert.com
I was scammed in the shipment
The website said the sneakers would arrive on January 5, 2026. I ordered them on December 30, 2025, and they didn't arrive until January 10, 2026. I needed them by January 6, 2026. I don't know why they provide that information on their website, but if it's to increase sales, all they're doing is creating dissatisfied customers. I have no doubt that I will never buy from this website again. On top of that, they charge you for returning the product. I'm waiting for a solution.
December 30, 2025
Unprompted review
Reply from RunningXpert
Hello,
Thank you for your feedback. We are sorry that the delivery did not meet your expectations and understand the frustration this caused.
We would like to clarify that we did not state that the order would be delivered on January 5. What was communicated on our website at the time of purchase was that the order would be shipped from our warehouse on January 5. This was due to the fact that DPD had temporarily suspended shipments to the UK over the Christmas period and only reopened these routes on January 5. This information was clearly stated on our website when you placed the order.
The same explanation was also provided to you in the email response we sent after your inquiry. Once shipments resumed, your order was dispatched accordingly and delivered as soon as possible thereafter.
We regret that the situation led to disappointment, but we want to emphasize that the information provided was accurate and not intended to mislead. If you still have questions or would like assistance regarding a return, our customer service team is happy to help.
Kind regards
Jesper
RunningXpert.com
Impressed fist time user
As a first time user I was impressed with the website, for example your clear size guide for different brands of running shoe.
I was having difficulty purchasing Saucony locally in the UK and was subsequently pleased that delivery from Denmark was quicker than placing an order in the UK !
December 15, 2025
Unprompted review
Reply from RunningXpert
Thank you very much for your great review!
We’re delighted to hear that, as a first-time user, you were impressed with the website and found our size guides helpful — especially across different running shoe brands.
It’s also fantastic to know that delivery from Denmark was even quicker than ordering locally in the UK. We truly appreciate your trust and hope to welcome you back again soon.
251678053
I ordered On Cloud Surfer Max shoes on December 3, 2025, but never received them but they fiks the problem and i will geth my money back
Thanks to Anna
Order number: 251678053
December 3, 2025
Unprompted review
Reply from RunningXpert
Dear Stefan / Hassan,
Thank you for sharing your experience, and we are truly sorry for the frustration this situation has caused.
During the Christmas and New Year holidays, our response times were unfortunately longer than usual, as our team was closed for a short and much-needed holiday break. We sincerely apologize for this delay in communication.
As explained previously, the timeframe mentioned was 10 business days, not calendar days. Due to the public holidays in this period, the process has therefore taken longer than usual.
We would like to reassure you that we have an active case ongoing with GLS, and we are in close contact with them to clarify what has happened with the delivery. We will, of course, do everything we can to resolve this matter in the best possible way together with GLS.
Thank you for your patience and understanding.
Kind regards
Jesper
RunningXpert
Very good ordering and paying…
Very good ordering and paying experience.
I would have preferred to be able to order the wide fitting.
December 16, 2025
Unprompted review
Reply from RunningXpert
Thank you for your kind review!
We’re glad to hear that you had a smooth ordering and payment experience.
We also appreciate your feedback regarding the wide fitting option and will take it into consideration as we continue to improve our product range.
We hope to welcome you back soon!
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