While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting the efficiency and ease of their overall experience, especially regarding expedited passport services. Reviewers frequently highlight the exceptional customer service, appreciating the personalized approach and quick response times, which significantly reduced stress. The delivery service is also highly regarded, with many consumers receiving their passports on or even before the promised date. However, some customers also noted issues with the service. A few people experienced delays in receiving their passports, with some not receiving all the documents they paid for. There were also instances where customers reported a lack of communication and difficulty getting responses from customer service when issues arose, leading to frustration and unresolved cases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency and professionalism... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the responsiveness,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and often early... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I pur... See more


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Go to the Post Office in person only

My refund was not promptly returned. I had to call twice after the 7-10 business days passed before I got another email confirming it hit my bank account. The confirmation also showed the full amount but received $100 less. Go to the Post Office in person only. They are half the price. I was treated with respect and no hidden fees. When I needed to cancel Rushed Passports withheld $100 cancellation fee although I have an email confirming the total. The reason I canceled was because they kept coming up with additional fees. No manager is available to discuss this matter with. Scammers.

December 2, 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Hi Marc, thank you for sharing your experience. We’re truly sorry that this process felt frustrating, and we appreciate the chance to clarify and provide additional context.

Our service is specifically for travelers who need their passport significantly faster than standard options. Even when expedited through the Post Office, current processing times are typically 8–12 weeks. As a registered passport courier, we work directly with regional passport facilities and go in person on a client’s behalf, which is what allows us to obtain passports in under a week in many eligible cases. This is what clients are paying for when choosing our service.

When you placed your order, our team spent considerable time assisting you—answering multiple calls, reviewing your application, explaining the process, and preparing your case. We also provided a complimentary provisional travel itinerary, which normally carries a cost for us, in an effort to help you continue without any additional charge.

When you later decided to cancel—completely understandable as plans can change—the work had already been completed and certain expenses had already been incurred. For that reason, a partial cancellation fee was applied to cover the services and costs already provided. All remaining funds were promptly refunded.

We want to clarify that government passport fees are required regardless of whether a passport is expedited or processed through the Post Office. Our fee is strictly for expediting and courier services, not for the passport itself.

We never want anyone to feel misled, and we truly regret if our service wasn’t the right fit for your situation. If you would like to discuss this further, we would be happy to review everything again with you directly.

Thank you for your time, and we wish you the very best with your future travel plans.

— Rushed Passport Team

Advertisement
Rated 1 out of 5 stars

DO NOT DO IT

DO. NOT. DO. IT. I started the process of ordering my passport and during the middle of my application decided to go a different route and not through Rushed Passport. I did not order nor buy a single item from them and they still charged my bank account almost $500. It has been 3 weeks and I still haven’t received a refund. They make an excuse everytime I call. It’s not worth it. I went to a passport agency in person and walked out with it the same day and it was 3 times cheaper.

December 6, 2025
Unprompted review
Rushedpassport logo

Reply from Rushedpassport

Thank you so much for taking the time to share your feedback. We’re truly sorry for the frustration and stress this experience caused, and we completely understand how upsetting this situation must have felt.

We do want to gently let you know that a full refund was already issued to you on December 26, back to your original payment method. If you haven’t seen it reflected yet, we kindly encourage you to reach out to us directly so we can gladly provide confirmation or assist with anything your bank may need.

We also want to clarify that same-day passport services are typically only available to applicants who live very close to a regional passport agency and are able to secure and attend an in-person appointment themselves. Our service is designed for travelers who cannot easily do that — in those cases, you’re paying for an authorized courier to go on your behalf, saving you the time, travel, and uncertainty of navigating the process alone.

We truly regret any confusion along the way and appreciate the opportunity to explain. Please don’t hesitate to contact us — we would be more than happy to assist you further and ensure everything is fully resolved to your satisfaction. Wishing you the very best in your travels ahead.

Rated 5 out of 5 stars

Freaking awesome!

Awesome! To say the least. I needed this passport in the worst way! Rushed came through with the WIN! Highly recommended! Easy process and customer service was top notch! Nothing bad to say at all!!!! Thank you!

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Service was extremely impressive

Service was extremely impressive. Whilst you dealt with a number of different people, all of them knew about my situation and treated me with the same sense of urgency. Yes, its a pricey service, but I caused the problem and they easily solved it for me. Worth the cost!

December 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the rushed passport service. The team was extremely professional and knowledgeable, especially when it came to preparing and reviewing all required documents. They took the time to clearly explain each step of the process, which made everything stress-free and easy to understand.
Their follow-up was outstanding—they stayed in constant communication and ensured everything was moving on schedule. Most importantly, they met the deadline exactly as promised. I truly appreciate their efficiency, attention to detail, and commitment to customer service. I highly recommend their services to anyone who needs a passport urgently.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Highly Recommend!

I had an excellent experience with Rush Passports, especially thanks to the white-glove assistance provided by Amanda. She was incredibly helpful, responsive, and professional throughout the entire process. The service was fast, efficient, and stress-free.

Amanda kept us informed at every step, clearly explaining what was needed and providing timely updates, which gave us great peace of mind. Her attention to detail and commitment to customer service truly stood out.

If you need expedited passport services, I highly recommend Rush Passports and specifically Amanda’s white-glove service. It was worth every penny!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Reviews are correct and service speaks…

Reviews are correct and service speaks for itself. Upfront with delivery dates even with the holidays they are guaranteed when they said so. Actually got it faster than they said I would. If you need a passport expedited, id go nowhere else. Extremely nice and helpful and walked me through everything step by step to make sure there were no mistakes. Will definitely use again when needed. 10/10

December 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Service, Fair Price and Passport Arrived Fast!

Amanda, my concierge at Rushedpassport, did everything as promised. Their upfront process that ensures all documents are properly prepared for the passport office saved me untold time and cost as FedEx prepared my passport photo improperly. Amanda was quick to respond to my questions via text and email (evenings and weekends as well), she was pleasant, knowledgeable and professional. I asked for expedited service, and my passport arrived as promised in 5 business days. I considered several services, and based on the cost, service offered and A rating from Better Business Bureau chose Rushed Passport. Based on my experience, I recommend this service without hesitation!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Needed a Passport Renewed within 3 Weeks!

We booked a cruise to the Bahamas for New Year’s week over Thanksgiving, which was incredibly exciting. However, I quickly encountered a complication when I realized that my passport expired in June 2026, rendering it invalid for international travel due to the six-month validity requirement.
To expedite the passport renewal process, I logged in to explore options for obtaining a passport more quickly than the standard timeframe, as I was concerned it might not arrive on time. I discovered Rushedpassport, and the process proved to be straightforward.
The team was proactive in their communication, promptly addressing two errors I had made on the forms before they could initiate the process. They reached out through messages, emails, and calls to ensure everything was resolved efficiently. Additionally, they provided an overnight FedEx label for me to send the required documents.
Throughout the process, I received regular updates from Ana and the team, right up to post-delivery. The website was user-friendly, the service was exceptional, and I received my passport within a week. I highly recommend Rushed Passports for anyone needing a passport quickly; their service offers invaluable peace of mind.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Rushedpassport.com

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I purchased their help, they immediately started working with me to send them the documents needed. They reviewed the documents and gave detailed explanations for necessary revisions. They were with me all the way through the process, available to answer my questions. I received my replacement passport on the promised date. Thank you to the rushed passport team!

December 11, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best service!

Laureano and Amanda were amazing! I received my passport even sooner than the promised date. Thank you again!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amanda was extremely helpful and very…

Amanda was extremely helpful and very kind. I thought I would run into some more complications with the process, given that I had just undergone a name change. I was worried I wouldn’t be able to get my passport in time for my flight but it came early! I would recommend this company to anyone trying to get their passport quick and easy!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

The team was responsive and answered…

The team was responsive and answered any questions I had. The process was fast and everything appears to be on the timeline I currently need. Pricey but I believe that is what the market is charging for these expedited processing.

November 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

What a blessing Rushedpassport has…

What a blessing Rushedpassport has been! After discovering that my passport was missing they guaranteed I’d have a new passport by 11/26, I received it on 11/20 well in advance of my trip! They monitored its progress through the DoS and kept me informed every step of the way, well worth the money! Thank you Ana and Team!

November 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look