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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people noting the efficiency and ease of their overall experience, especially regarding expedited passport services. Reviewers frequently highlight the exceptional customer service, appreciating the personalized approach and quick response times, which significantly reduced stress. The delivery service is also highly regarded, with many consumers receiving their passports on or even before the promised date. However, some customers also noted issues with the service. A few people experienced delays in receiving their passports, with some not receiving all the documents they paid for. There were also instances where customers reported a lack of communication and difficulty getting responses from customer service when issues arose, leading to frustration and unresolved cases.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency and professionalism... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the responsiveness,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and often early... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t say enough good things about Amanda at Rushedpassport. We were faced with tight deadlines and an ice storm. FedEx then screwed up delivery and I got my passport delivered 2 hours before I lef... See more

Rated 5 out of 5 stars

I was first skeptical about giving personal information to someone that I didn’t know just for the passport, now I have received my passport in five days exactly what was told. I’m so grateful to ha... See more

Company replied

Rated 5 out of 5 stars

Relinquishing control of such a personal, substantive, and consequential task to someone you have never met can feel daunting. Amanda F. proved to be a master of her craft; pragmatic, thorough, and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Rushedpassport.com. 10 days before my flight my dog chewed my passport- I found them online through excellent reviews and they proved themselves worthy of those reviews. Once I pur... See more


Company details

  1. Visa and Passport Office

Written by the company

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amanda F and possibly others were great…

Amanda F and possibly others were great to work with! They answer the phone and/or call back quickly. Thanks a bunch for the quick passport delivery and showing passion with your customer service, it's not always easy to do

August 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Won't let you down!

Had a really great experience with Rushed Passports. Amanda was extremely knowledgeable and went out of her way to ensure we got our passports when we needed them. All her instructions were clear and accurate. Don't think we could have had a better experience!

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

I needed my passport within 6 days

I needed my passport within 6 days. I called ‘rushedpsssport on Monday. I had my documents submitted by 5pm on Monday. They provided my with a delivery day of Saturday. This was a tight timeline as I was flying on Sunday. The service was excellent. I reached out to customer service a few times during the week as I was nervous about the timeline. Gleika helped me so much. She responded quickly and professionally. I am so happy with their service.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

It will work

They kept their word that's what made the experience 5 stars i paid for the 5 to 7 business day service and mailed my documents July 14,2025 I received my passport in the mail July 21, 2025.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

A great team and one very satisfied customer

My experience was great. Wasn't sure what to expect from an online company so there were concerns in the beginning. As soon as I signed up all concerns vanished. Received my link to the secure portal, followed by a welcome call from support to answer any questions.
Just followed the check list and submitted the documents for review. the team quickly reviewed and provided a next day shipping label. A total of seven days and the passport is in hand.
While everybody was very helpful, I'd like to give Special recognition to Amanda F she was especially helpful and really exemplifies what a Customer Support Specialist is all about

July 17, 2025
Unprompted review
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Rated 4 out of 5 stars

It’s an expensive process and you need…

It’s an expensive process and you need to be responsible for submittal, instructions and dates. The team is knowledgeable and expeditious in their replies. However, be ready and pack in ~an extra week for delays, holidays and bad weather. I agree with another comment that if you have the time to do everything yourself take the cheaper routes. If you have the money, I would recommend this service 100%

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

the process worked perfectly

the process worked perfectly, but i must say it would have been a lot more difficult without Adria’s help. she patiently helped my get my package in order and followed up the whole way.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

This company provides an amazing service to panicked travelers like me. I forgot to check my passport which had expired two months ago. I realized this on the Monday before my Saturday trip. I had my new passport in hand by Friday at 9:30am. They were very professional and ensured all that I needed to submit met the guidelines before shipping. Thank you so much!

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceeded Expectations

There are so many sites offering fast passports, most with terrible reviews. I needed a passport quickly and was still hesitant. I found Rushed Passport and they far exceeded my expectations. Someone was aka ways available to answer your questions and they assist through the whole process. Highly recommend.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Don't be nervous, it works!

We would have preferred to not have to rush a passport application but we were so glad this option existed. We were unsure about it but it worked out great. Very well coordinated process from beginning to end. My only minor criticism would be to have a more step by step process once the package is shipped to them (that would help with anxious applicants and decrease the emails to them). Highly recommended!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so glad I found this company…

I’m so glad I found this company online. They were nothing but seamless, extremely professional, very detail oriented and the whole process went smoothly. Although it’s quite pricey you are paying for the service that you’re getting so in this instance, it’s 100% worth it. I started this process less than two weeks ago and it will already be in the mail in two days. I will absolutely be recommending the service to any one of my friends or family that needs a new passport. Thank you!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service with Speedy Turn-aiunrd…

I used Rushedpassport and was thrilled with the service. My concierge agent, Adria was excellent. She guided me through the process and quickly addressed all of my questions. I use my passport in lieu of a real id to travel and discovered it had expired mid-trip. I am now all set in about 1 week. Thank you Adria and Rushepassport! Worth every penny!

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Exceptional service with no time to waste

My husband’s wallet was stolen with his real id drivers license and he had no passport. We made a call to Rushed Passport where we were assigned to representative, Laureano Rubio. Mr. Rubio is so informed, efficient, polite, and calming—just who we needed to get a passport for my husband in time to make a trip of a lifetime to Alaska. It took until the last day before we were to board the plane, but the passport arrived in time. Be assured you can trust Rushed Passport when time is of the essence for you to acquire a passport . Thank you Rushed Passport and, especially, Mr. Rubio. Paul and Molly Lenker

June 25, 2025
Unprompted review
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Reply from Rushedpassport

Thank you Paul and Molly! We're thrilled Laureano was able to help make your Alaska trip possible. We’re honored to have earned your trust!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Exceptional Service from Rushed Passport and Ana B!

We had an urgent need for a passport, and I can honestly say that Rushed Passport exceeded all our expectations. From start to finish, the process was smooth, fast, and stress-free — all thanks to Ana B.

Ana was absolutely amazing! She guided us every step of the way, always following up, providing updates, and making sure we had everything we needed. Her dedication, patience, and constant communication truly made the entire experience so much easier for us. It’s rare to find such reliable and attentive service these days, and we are beyond grateful for her help.

If you ever find yourself in a situation where you need a passport quickly, I highly recommend Rushed Passport and Ana B. You can rest assured you’re in good hands!

Thank you again for everything!

June 26, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Ana B. could make your experience smooth and stress-free—your trust means everything to us!

Rated 5 out of 5 stars

This company is legit

This company is legit! They were so helpful throughout the whole process. It was very easy to get a hold of them when I had questions (and I had a ton). Very friendly and very patient staff. Having it expedited can be pricey but it was 1000% worth it, they saved my vacation! I cannot thank this company enough for their hard work!

June 25, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much, Britney! We're thrilled we could help save your vacation and make the process smooth for you. Your kind words mean the world to our team!

Rated 5 out of 5 stars

They delivered on their promise!

Was a little skeptical about their ability to get my new passport within two weeks. I received my passport within 5 business days! Ana and the team were very communicative via email & phone call. Thank you Rushed Passport Team!

June 25, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for trusting us! We’re thrilled we could deliver on time and that Ana and our team provided the support you needed.

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Rated 5 out of 5 stars

Amanda was great.

Amanda was great.
She helped me through the whole process showing great patience and expertise

June 17, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Amanda could guide you through the process with patience and care.

Rated 5 out of 5 stars

Such a great experience working with Amanda

Such a great experience working with Amanda! She was always promptly responding and available to talk. She didn’t mind my frequent calls and questions, and she was personally monitoring the progress of my passport. I would make sure to check the last delivery pick for Fee Ex the day you drop off so you ensure the delivery date to be as quick as possible.

June 5, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for the kind words! We're thrilled Amanda could support you every step of the way. We truly appreciate your trust in us!

Rated 5 out of 5 stars

Great Rushed Passport Service!

Great Rushed Passport Service!

Paid for the service on Friday, June 6 & uploaded all the required documents on the same day. On Monday, June 9th after receiving confirmation that the uploaded docs. were all good I was advised on where to present them all for a first time issued passport. We went to the location and after review were handed the sealed envelope. After emailing pictures of the sealed envelope to the team at Rushedpassport they sent us the FedEx label. That same afternoon we dropped off the envelope at FedEx. The next day tracking showed it was received. On Wednesday, June 11th we received confirmation that the passport was completed. Today Monday, early morning the passport arrived.

I have to say that if you are in a hurry it is well worth it to pay for the service as they are true to their word. We received a new passport for my wife that had just become a citizen and literally received it within 5 business days as promised.

Thank you very much Rushedpassport.com

June 16, 2025
Unprompted review
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Reply from Rushedpassport

Thank you so much for the detailed and thoughtful review! We’re thrilled to hear that your experience with Rushed Passport was smooth, efficient, and met your expectations. It was truly our pleasure to assist your wife in receiving her first U.S. passport so quickly. We appreciate your trust in us and are grateful you chose our service during such an important time. Safe travels, and thank you again for your kind words!

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