Russell & Russell Solicitors LLP Reviews 

716
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very helpful, friendly staff who manage house sales and property purchases with exceptional professionalism and care. Consumers note that communication always remains clear throughout the process, and team members respond promptly to any queries. People often mention that the knowledgeable team makes stressful situations much easier to handle successfully. However, some customers also noted recurring issues with communication delays and slow responses during certain complex cases. A few people felt extremely disappointed by the lack of updates and experienced difficulties when trying to get necessary information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising friendly and professional team members who... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely responses, clear... See more

Response time

Consumers find response time to be positive, frequently noting that people are prompt to reply to emails and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, straightforward journey where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just want to say a big thank you to you all at Russell &Russell. Russell & Russell was known as wrigley & Claydon who helped me with my case to see my children. I had a trainee solicitor called... See more

Company replied

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Lawyer
  6. Estate Planning Attorney
  7. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

716 reviews

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4.7

All reviews

(716)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service from Russell & Russell

After recently using this company for my mother’s house conveyancing as an LPA , I would highly reccomend Russell & Russell .
They handled our case extremely professionally and it went very smoothly and with no problems.
I initially struggled slightly with the online application but this was soon sorted with help from the legal staff team .
I would like to wholeheartedly thank Sandra and Caroline who helped and supported me throughout this process , it made things so much less stressful in what was a difficult time.
Best wishes ,, CJG

October 15, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for such a lovely review Christopher. We are glad you found our services first class and that you would recommend us. We will esnure that Sandra and Caroline recieve the praise and your feedback.

Rated 5 out of 5 stars

Just want to say a big thank you to you…

Just want to say a big thank you to you all at Russell &Russell.

Russell & Russell was known as wrigley & Claydon who helped me with my case to see my children. I had a trainee solicitor called zahra who was amazing then zahra qualified and left. Rhona then took over my case who is also amazing at her job. Wouldn't know where I'd be if it wasn't for these amazing solicitor's.

Highley recommend Russell & Russell.
They are all friendly can't do enough to help you. From reception staff to solicitor's absolutely amazing services. 5 star service.

October 9, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for the review Nick and we are happy to hear that Rhona and the team helped you through your case. We will ensure the team recieve your praise.

Rated 5 out of 5 stars

Russell & Russell solicitors

Russell & Russell we very diligent forthcoming and efficient with all activities requested, I would highly recommend their services to all.

October 9, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and feedback Rob. We are happy to hear that you would recommend us to others.

Rated 5 out of 5 stars

Excellent

I'd like to give a huge thank you to Janine, Claire and Victoria very satisfied with them, they have done great work, a big recommendation to everyone thank you all.

October 6, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we will esnure Janine and the team are given the praise and thanks.

Rated 3 out of 5 stars

Found them quite impersonal..emails…

Found them quite impersonal..emails left right and centre ...if like me u not tech savi its been hard work..having said that they got the job done .

October 9, 2026
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Reply from Russell & Russell Solicitors LLP

We are sorry you struggled with the tech side of things and will take your comments on board. Thank you.

Rated 5 out of 5 stars

Highly recommended

Cannot thank Russell & Russell enough for their help over the last few weeks; timely responses, clear & honest communication, and an easy process. Will definitely use them again in future and will pass on my recommendation to friends and family.

October 9, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Ruth and we are happy to hear you will use us again and also recommend us. We will ensure the team recieve your lovely feedback.

Rated 5 out of 5 stars

Good consistent and regular feedback…

Good consistent and regular feedback during this process really helped. Thank you team and Gracie Farrington.

October 1, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Benjamin, we are glad the team provided you with feedback thoughout the process.

Rated 5 out of 5 stars

Zoe and team were fantastic!!

Zoe and team were fantastic dealt with our house move amazingly which was not an easy case but no matter what challenges were thrown at them they dealt with it.

Really can’t thank them enough
Thank you

October 2, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Suzanne and we will pass your lovely feedback to Zoe and the team. Your comments will be appreciated.

Rated 5 out of 5 stars

I recently completed my re-mortgage…

I recently completed my re-mortgage with Russell & Russell Solicitors and I couldn't be happier with the service provided.
Callum Welsh and Jack Bakker were absolutely fantastic throughout the whole process.
They kept me fully informed at every stage, responded quickly to emails and calls, and explained everything clearly so I always knew what was happening. The re-mortgage completed smoothly as arranged.

Everything was handled professionally, efficiently, and with great care. I felt confident that my case was in safe hands from beginning to end. I would highly recommend Callum, Jack, and the whole team at Russell & Russell to anyone looking for a reliable and friendly solicitor.
Thank you both for all your hard work!

September 30, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for taking the time to leave a review. We are glad that your experience with us was so positive and that Callum and Jack progressed the transaction smoothly for you. We will pass on your lovely feedback to the team.

Rated 5 out of 5 stars

Great experience with Russell and…

Great experience with Russell and Russell Middleton during the conveyancing process. They dealt with both our sale and purchase and we completed in just over 3 months. Thank you for a great service

September 11, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you Laura, we will pass your lovely feedback to the team

Rated 5 out of 5 stars

Very good service and kept updated…

Very good service and kept updated often.

September 28, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for taking the time to leave a review and we are glad you recieved a good service and were kept updated.

Rated 5 out of 5 stars

Amazing experience with Gulrez Khan

This is my fourth time using Russell & Russell, and once again, I’ve had an amazing experience.

Gulrez Khan ensured that everything was in safe hands and gave me complete confidence that the transaction would be completed within the prescribed timeframe. The service was prompt, professional and reassuring throughout.

I couldn’t recommend Gulrez and Russell & Russell highly enough for anyone looking for assistance with remortgages or property transactions. Excellent service once again!

September 29, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Abdul, we will pass your lovely comments to Gulrez and the team. We are glad the team provided you with an excellent service and that you would be happy to recommend us.

Rated 5 out of 5 stars

Have moved a few times and always used…

Have moved a few times and always used Russel &Russel.
Great service and always go the extra mile.
Zoe is always so lovely and makes you feel so relaxed Rebecca and Claire are always so helpful.
Amazing team
Thank you

September 25, 2026
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Reply from Russell & Russell Solicitors LLP

We agree Zoe is lovely! Thank you for your review and we have passed you comments to the team.

Rated 5 out of 5 stars

We had a really good experience with…

We had a really good experience with Gulrez & Gracie Farrington they sorted the case in a couple weeks. The whole process was smooth and stress free! We will be back to Russell & Russel for the next one.

September 25, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Kieran, we are glad your transaction was smooth and stress free and we would be delighted to assist you again.

Rated 4 out of 5 stars

House sale

Took longer than expected due to other parties solicitor. Felt communication could have been a little better

September 21, 2026
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Reply from Russell & Russell Solicitors LLP

Thank you for you review and we have taken on board your comment regarding communication.

Rated 5 out of 5 stars

Great experience

We had a very positive experience with Russell & Russell. Sufiya was professional, approachable and always happy to help with any questions we had. She guided us through the whole processs and made sure everything came together in the end. We really appreciate all her help and would happily recommend her. Thank you, Sufiya!

September 24, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Victoria, we have passed your lovely feedback to Sufiya.

Rated 5 out of 5 stars

Fantastic Service and Quick response

Initial setup was straight forward and Great working with Callum Welsh. Thank you for providing a clear, concise, and well-informed service. I appreciate that the work requested was actioned without any delays. I would highly recommend your services and will certainly use them again for our next project.

September 23, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your review. We are pleased that you would recommend us and we would be glad to assist you again.

Rated 5 out of 5 stars

I have recently completed a conveyance…

I have recently completed a conveyance using Russell & Russell and the service I was provide from inception to completion was excellent. I would have no hesitation in using them again for further services. The customer Portal is easy and quick to use, therefore you have complete visibility as to where you are with actions. The staff I dealt with were all extremely professional and quick to respond to emails and enquiries. Thank you

September 22, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Michael, we are so pleased to hear the service you recieved was prefessional and our portal easy to use. We appreciate your feedback and will be glad to assist you in the future.

Rated 5 out of 5 stars

Smooth and clear experience

Smooth and clear experience, the workers paid attention to detail and were very helpful with all the paperwork. I never felt out of the loop with what was happening took the time to make sure support was always there, whether it was for any questions or assistance with any paperwork.

August 17, 2026
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Madison for the feedback and we are glad to hear the team were there to support you throughout.

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