Russell & Russell Solicitors LLP Reviews 

686
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any queries throughout the entire process. Reviewers often describe the overall service as completely seamless and stress-free, noting that communication is always clear, timely, and reliable from start to finish. Some reviewers were not happy with communication delays, mentioning specific instances where they had to chase for updates or experienced poor responsiveness. A few consumers also felt that certain team members lacked proper engagement or failed to provide sufficient guidance during more complicated legal matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and excellent... See more

Service

People report positive experiences with service, highlighting high levels of professionalism, clear... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising the fast and professional... See more

User experience

Consumers find user experience to be highly positive, praising the smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied

Rated 5 out of 5 stars

Such a brilliant team. I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell. After 26 years we decided to move home and following a recommendation we decided to appoint t... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Lawyer
  5. Estate Planning Attorney
  6. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(686)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and excellent communicaiton

Natasha and Maleehah were extremely helpful when it came to the selling of our old house. They were quick to inform us of any changes or any requirements to ensure the sale went through.
Natasha has been of great help with both buying and selling a property of ours and we really recommend her and the team.

January 10, 2025
Rated 5 out of 5 stars

Anthony and Beth were absolutely superb

Anthony and Beth were absolutely superb when deling with our house sell and purchase. They helped us achieve very tight deadlines and communicated well throughout. Really appreciate everything they did, we may not have gotten to completion date if it wasnt for their heroics! Highly recommend!

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

I can not thank Eddie and the team enough,
I used Russell & Russell to handle my remortgage and they were proactive and efficient unlike other solicitors I have used in the past. Eddie was always on hand to handle any queries I had and made sure I completed my remortgage in time so I didn’t get penalised. I will definitely recommend them in the future

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers

We recently completed on our first property, and we couldn’t have been more impressed with the service we received from Janine, Zoe, and the entire team at Russell & Russell. As first-time buyers, we had heard many horror stories from friends about their experiences with solicitors, but our experience was the complete opposite.

Janine and her team were always responsive, communicative, and easy to reach. No question was ever left unanswered, and they worked tirelessly to ensure everything went smoothly. Even when there were difficulties with the vendor’s solicitors, Janine and her team handled it all diligently and efficiently, keeping us informed every step of the way.

We couldn’t recommend Russell & Russell highly enough and would certainly use them again in the future. Thank you to Janine, Zoe, and the whole team for making the process so stress-free and seamless!

November 29, 2024
Rated 5 out of 5 stars

Selling our apartment

Russell & Russell acted for us in selling our apartment. It turned out to be tricky for a wide variety of reasons but they stuck with it through thick & thin to get our sale done for us. The time & effort they gave us must be far in excess of what they could ever have imagined. But they carried on working diligently & kept us informed every step of the way

December 4, 2024
Rated 5 out of 5 stars

Good communication and made things simple

Had a good experience with my sale and purchase thanks to Natasha and Emily. There were some delays getting some info from one of the other parties but I was kept updated and always got responses to any queries within a day or two. Everything was set out clearly which made a complex and stressful process easier to understand.

November 27, 2024
Rated 5 out of 5 stars

What a great experience

What a great experience

Paul and Ann made our sale stress free thy just got on with the job contacted us when needed,
can highly recommend them.

November 1, 2024
Unprompted review

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