Ruul Reviews 433

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. Many people appreciate the quick response times and the ease with which issues are resolved, often in a matter of hours. The service is frequently described as excellent, making invoicing simple and stress-free, and ensuring prompt payments. However, some customers also noted issues with the payment system, experiencing rejected international wires and delays in fund transfers. A few people reported that their payments were held or refunded without clear explanations, leading to frustration and financial losses. There were also mentions of unclear communication regarding accepted payment methods and currency limitations.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Payment

Consumers find payment to be ambiguous. Many reviewers praise the quick payout process, with some receiving... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and responsiveness. Customers... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the quick and... See more

Service

Customers had positive experiences with service, often praising the platform and its performance for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

433 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This company makes my business life so…

This company makes my business life so much easier. The team is very helpful and they are super fast too! I definitely recommend everyone to use this system.

August 20, 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Berna💙

Rated 5 out of 5 stars

I found Ruul extremely easy and…

I found Ruul extremely easy and straightforward to use. Customer Service is also very helpful and quick to respond to any queries. Highly recommend!!

June 11, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Enrico💙

Rated 5 out of 5 stars

Good for occasional use

I only do occasional business with Ruul (Around 5 invoices per year) but they have proven to be reliable. For an acceptable fee you get a good service.

July 3, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Vladimir💙

Rated 5 out of 5 stars

Exceptional service and speedy payments with Ruul

I recently started using Ruul for my freelance invoicing needs, and my experience has been outstanding in two key areas.

Firstly, the customer experience (CX) team at Ruul is swift and friendly. I encountered an issue when trying to add my client to my profile. I reached out to the support team and was pleasantly surprised by their quick response. Within a few hours on the same day, they resolved my issue efficiently and courteously.

Secondly, Ruul excels in ensuring timely payments. Despite their explanation that receiving payments in our local currency might take 24 hours, I received my payment in my bank account just two hours after the invoice was paid. This reliability and speed are crucial for freelancers, and Ruul delivers on its promise.

Overall, I highly recommend Ruul for freelancers looking for a dependable invoicing solution with excellent customer support and swift payment processing.

May 13, 2024
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Tuba💙

Rated 5 out of 5 stars

Better FX Rates!

Better FX Rates!
It was super easy for me to receive my payment! Hence, I was able to exchange my payment with better FX rates than the rates our local banks provide - amazing! Thank you Ruul!

June 10, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 5 out of 5 stars

Convenient and easy to set up

Ruul provided an easy way to bill a client and I received the money without too much delay. I had to contact support to get the client verified, but they replied quickly and resolved it within the same day. Highly recommended if you want to bill your clients as a freelancer.

May 21, 2024
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 5 out of 5 stars

Great

Fast, efficient, reliable.

December 27, 2023
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Andrej💙

Rated 5 out of 5 stars

Customer support is very fast and…

Customer support is very fast and focused on solving the problem at hand. In general, Ruul is a problem-free platform. I'm using it regularly for the past year. But if anything comes up, they support all their customers to the best of their abilities as fas as I experienced.

May 28, 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Can💙

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