I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more
Company replied
It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more
Company replied
Company details
Written by the company
Invoicing and payment collection for freelancers. No company needed. Just Ruul.
Contact info
Hjälmaregatan 3, 201 23, Malmö, Sweden
- info@ruul.io
- ruul.io
4.4
Excellent
433 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my payment experience is unique and I…
my payment experience is unique and I advice everyone this app
December 28, 2023
Reply from Ruul
Thanks for the review & Keep on Ruuling💙
Easy to use and really fluent !
December 28, 2023
Reply from Ruul
Thanks for the review & Keep on Ruuling💙
Cheap fees and great customer support.
September 7, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Sian💙
There is an excellent customer service
There is an excellent customer service, I got an immediate response and it is super that they provide detailed information on all issues that are problematic. Thanks!
September 6, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Tugce💙
Excellent service
Excellent service, fast payouts, quick and knowledgeable but also very friendly customer support. I have been using Ruul (formerly Rimuut) for the past couple of years and it has quickly become the easiest and fastest means of onboarding clients, signing contracts, NDAs, creating projects and invoicing and receiving payments through. The perfect service for freelancers, highly recommend.
September 6, 2023
Unprompted review
Reply from Ruul
Radu, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Reply from Ruul
Thanks for the review & Keep on Ruuling, Baha💙
helpful team
I would like to thank Onur from the Ruul team for assisting me. It was a bit tiring, but he also resolved my issue.
July 1, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Emin💙
Very happy with the service
I have been using Ruul for 4 months. My overall experience has been very satisfactory. I feel their support at ever stage of my transactions. I even sent them some feedback for improvement on their dashboard and they appreciated my comments very much. I tried a similar platform before I met Ruul and I see a huge difference in the easiness of making transactions and the kindness of people you talk to. I highly recommend them to freelancers like myself who need a reliable invoicing solution.
July 24, 2023
Unprompted review
Reply from Ruul
Sebastian, thank you for the great review! We really appreciate you taking the time out to share your experience with us. Keep on Ruuling💙
Thank you Ruul
Working with freelancers has become so much easier for me. I no longer need to worry about managing the payments and the missing invoices. I am glad I found Ruul to make payments to my freelancers from 3 different continents. They offer many currency options and send me notifications at every step. Thanks to them, I am more motivated to work with more freelancers.
July 21, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Ellie💙
Great service and people!
I've been meaning to thank Ruul team for some time. Before my first transaction, they answered all the questions my client and I had very patiently. I must have had over 10 transactions with them so far. Making transactions and receiving payments are amazingly easy. The customer help team are very polite and professional. I recommended Ruul to my designer friends and 3 of them started using Ruul last week. Great job, Ruul!
July 17, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Luca💙
Getting WORST service
Getting WORST service
However I am paying to Ruul, they taking many days to release my payment. And everyday they providing same answer.
This is disaster of Service from Ruul.
GO for different alternatives than Ruul = Rude
Still I am waiting for my payment like begger.
July 20, 2023
Unprompted review
Reply from Ruul
Hello,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your payment, and we appreciate your understanding regarding the recent changes in our corporate structure and payment system.
We want to assure you that we are actively working on improving our payment process to minimize any delays in the future. Our team is diligently addressing the necessary adjustments to ensure smoother and more efficient payment operations moving forward.
Your satisfaction is of utmost importance to us, and we value your patience during this transitional period. If there is anything specific we can do to assist you or provide further information about the status of your payment, please do not hesitate to reach out to our customer success team directly. They will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding and patience.
I have been using Ruul for 3+ years…
I have been using Ruul for 3+ years now...I had the pleasure of using Ruul, for their invoicing application specifically tailored for freelancers, and I must express my satisfaction with the experience. The app not only demonstrates impressive speed and reliability but also excels in its exceptional communication capabilities facilitated by the staff. I found Ruul to be a secure and efficient platform that consistently provided real-time updates on the status of my invoices. Moreover, the support team exhibited remarkable courtesy, promptness, and utmost professionalism. In conclusion, I recommend Ruul to individuals seeking a convenient and seamless solution for managing invoices and payments.
June 12, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Ricardo💙
I've created a social-media company…
I've created a social-media company five months ago and now my company has critical importance for my sector in my country
April 23, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Enver💙
The new payment infrastructure takes…
The new payment infrastructure takes way longer than the previous one. As someone who receives their salary through Ruul, this has caused a serious inconvenience for me.
June 5, 2023
Reply from Ruul
Hello,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with your payment, and we appreciate your understanding regarding the recent changes in our corporate structure and payment system.
We want to assure you that we are actively working on improving our payment process to minimize any delays in the future. Our team is diligently addressing the necessary adjustments to ensure smoother and more efficient payment operations moving forward.
Your satisfaction is of utmost importance to us, and we value your patience during this transitional period. If there is anything specific we can do to assist you or provide further information about the status of your payment, please do not hesitate to reach out to our customer success team directly. They will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding and patience.
Very happy with Ruul’s service
I started using Ruul as a freelancer 2 years ago. Recently I started my own company and I now use Ruul as a business to work with my contractors. I’ve always received great customer service when I had any questions about the transfers or dashboard. I’m surprised to see bad reviews honestly. Their service makes my life easier and I’ve never had trust issues with them. They recently changed their bank account information and I reached to them to confirm the bank information yesterday. They were kind enough to thank me for my attention to confirm with them. I highly recommend it to freelancers and organisations that are looking for an invoicing solution.
June 5, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Anne💙
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
The experience is so bad
The experience is so bad, last month our team unable to get salary, we received one month late. Using Ruul will cause not only financial issue but also employee retention issue. This month, new issue occur, after the payment already delay, needs our team to find out ourselves, no any notice in advance to tell us update bank information and we got this kind of poor reason for payment delay. The overall is so bad
May 30, 2023
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
The remittance was delayed last month
The remittance was delayed last month, but the reason has not been found out
May 30, 2023
Reply from Ruul
Hello,
Thank you for sharing your feedback with us.
We understand that your recent payment experience was disappointing, and we’re truly sorry for any inconvenience caused. Please know that we value your patience and understanding as we navigate the changes in our company’s corporate structure and payment operations.
We recognize that your local currency is not widely supported by many of the global payment providers, and we’ve previously suggested some ways to improve your payment experience. However, we’re still working hard to ensure that you have a seamless payment experience in the upcoming months.
Your satisfaction is our top priority, and we remain committed to providing all of our valued users with the best payment experience possible.
Thank you for your understanding during this time.
Account problems: The RUUL team always responds with prompt and efficient solutions
I recently encountered an issue while performing updates in my account on RUUL regarding my banking information, but I was pleasantly surprised by their team's prompt and efficient assistance. Because I was unable to perform the change in my information, they arranged it in no time. My issue was resolved in under 5 minutes.
I must commend the team for their impressive response time in addressing my concerns. In the past, I have utilized the online chat extension, and once again, it proved to be immensely helpful with its swift and reliable responses.
May 31, 2023
Unprompted review
Reply from Ruul
Thanks for the review & Keep on Ruuling, Myrsini-Sofia💙
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