RWG Mobile Reviews 

my wife and I currently have a 2 year package however for over a week now all our calls both incoming and outgoing are breaking up all the time making it impossible to talk with anyone noting when we change our sims to O2 payg the calls work perfectly.
After much testing the problem seems to be use 3g 4g or 5g phone doesn’t work at all but RWG is only connecting with 2G making calls impossible to use.
UPDATE
Received an email from RWG today asking me to change settings from EE to NOW which I had already tried numerous times without any success so it’s another day of pain. We have now been forced to use payg with O2 after loading £20 on our sim cards so thanks for costing us and stressing us out after paying for your service which is not working for more than a week.

Take your money and run! No customer service. No reply to phone calls. No replies to emails after the autoresponse.Still plenty of credit but unable to make calls and no way to get any help at all. Avoid this company like the plague!

I applied for a 12 month 1gb per month data sim and sent my payment. I haven't yet received my sim even after trying to contact them several times regarding this issue.
Each and every email I sent I got an automated reference number, but I haven't received any communication back from RWG Mobile at all. Not a single email.
They have stolen my money for the up front payment for the sim card and basically ran.
Not a single email or phone call to say where my sim was or what was going on.
DO NOT FALL INTO THE SAME TRAP AND KEEP CLEAR OF THIS COMPANY.!!!
SIM order number:- 107905

I just purchased a monthly package from RWG and paid for it online. It's been almost six days, and I still haven't received my SIM card. When I try to contact them, they don't respond. Their carelessness is frustrating, so I requested a refund, but they haven't responded. I strongly advise people to think carefully before doing business with RWG; otherwise, they will waste their time and money.

Great value service combined with prompt support from their service team.

Avoid like the plague.

I ordered a buy and forget bundle. Bundle not activated.

I emailed them. No response.

I rang them (goes to NOW), they said I would get a refund.

I rang again to chase refund, they said no record of my call and to email them.

Still waiting to get my money back

Cheap and cheerful, and does the job. Only had one issue when adding an addon and that was resolved by going on NOW mobiles live chat and they sorted it within 5 minutes. For EE, you can't get cheaper than RWG.

Been a happy customer of rwg for over two years until just recently when My iPhone (4g but not 5g) has great trouble making simple phone calls or sending txt messages. The phone shows connection to the Now network (as it has always done) but signal strength varies all the time. First noticed this at home but also tried 15miles away so not the same mast/tower.

I read elsewhere of many people having similar problems recently. No reply from email support.

Last September 2024, I purchased a 12-month SIM prepaid SIM plan from RWG. My SIM abruptly ceased functioning in July 2025, preventing me from making any outgoing calls. I called RWG customer service and spoke with an Indian supervisor named Michael, who informed me that I was given a Gamma SIM card, which RWG has since terminated, but they neglected to notify me via their website or any notifications. As a result, I will now have to email their support department and hope for the best. I stopped up on email after three tries and moved to Lebara mobile. RWG has essentially conned me; be wary, people—they are scammers who will now report to ofcom.

Very competitive rates for my needs ie true PAYG with light use of data and very light for calls/texts. I do not like contracts. Useful in spare phones keep in cars mainly for navigation. To date honour the packages that I paid for even though no longer offer these deals.

Some issues of course. Need to make paid calls religiously every 3 months or so or sim card put into a locked mode. Contacting RWG never been simple with increasingly no response to email contact, no chat system. Phone calls have worked. Very limited menu via the phone itself as these are for NOW mobile, not the same thing.

Signed up for a pre-paid 5 year data sim. After one year and one month I was suddenly emailed from "Gamma" saying "Your access to outgoing voice text and data has been suspended. You will continue to receive calls and texts until your mobile service is fully disconnected in 30 days. Your PAC is x should you require it. Contact your provider for more info."

I emailed RWG for support and have been completely ignored. Total con, paid for 5 years, only got 1 year.

Scam company. I ported out after a few months as I wasn't happy with the coverage (ok at home but poor at work) but they kept charging me despite providing no service at all. I'm awaiting 14 days to pass since their refusal to refund the monthly fee and will do a charge back through my credit card company. It's an illegal clause (charging for no service) in their T&Cs so it's void and null. Ofcom of course has conferences to attend, who has time to regulate

Promt reply and listened

Ordered a Data SIM from them which never arrived. Contacted them 4 days after the order and they said they would send another one. Contacted them 7 days after this to cancel the order and request my money back. A month later no sign of the refund (or the two SIM cards they claim to have sent!) Avoid

Worst network provider, ordered my SIM with £5 credit but credit not showing available.

Customer service is none existent, no response to multiple emails...

Had to escalate to my credit card provider to get my money back. Will be reporting this company to trading standards!

As per pretty much all the other reviewers, I couldn`t get a peep out of RWG customer services after paying for a renewal sim which had not been activated.To leave their customers in the lurch like this is disgraceful and perhaps their CEO might want to show a bit of interest and accountability.
I took the advice of others who have contacted NOW MOBILE via their WEB chat (not mobile) and a very efficient guy called Alex had this sorted in minutes.I enquired as to the situation with RWG and he told me they are using NOW MOBILE for "some" services which clearly appears to include customer services in addition to piggy-backing off The Now network/EE. I would urge you to resolve your issues via this route if RWG are not responsive.

I tried to contact RWG several times over the last few months, but they NEVER answered any of the emails I sent and it's too time consuming to sit on a phone and wait for someone to answer the call.

To be honest I find it more puzzling than anything else, but either way it's extremely unprofessional.

Issue resolved by Adam at Nowmobile via chat box on their website.

This is a zero star review. They used to be good and support used to answer queries very quickly and helpfully but no longer. I've been having intermittent connections problems with my phone (tested on other phones with the same result) and none of the emails or online support forms have been replied to over a period of months. I phoned today and firstly was connected to someone who could barely speak English and I could understand maybe 1 word in 20. When I tried again I was speaking to either an American or Canadian who assured me firstly that my phone should be set to 2G! Then when I told him I'd troubleshooted the problem by trying the SIM in different phones he told me that's the reason for the intermittent connection problems, I'd 'confused' the SIM by switching.

I suspect they're trying to get rid of all their customers and close down and the connectivity problems and lack of knowledgeable support are all part of a cunning plan to get us to leave in droves.

It's working for me as I'm looking to transfer to a proper grown up provider.

If you have an issue with RWG, contact Now Mobile customer service. They took care of my issue in 5min.

Five stars for Now Mobile!