Everyone in the practice was so kind & helpful. Had hearing & sight appointments. One couldn’t ask for better care. Both practitioners were very thorough giving very good explanations,The dispensing... See more
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As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... See more
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Woodfalls Sydenham has been my opticians for about 50 years! So that shows that I always find them reliable. High level of professionalism always, courteous, friendly,patient and helpful and thoroughl... See more
Company replied
The staff are all welcoming and polite regardless of their roles . The ophthalmologist was extremely , charming and thorough and explained everything in detail. As my sight had barely changed I app... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Sydenham
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom
- 020 8778 4557
4.9
Excellent
391 reviews
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I was unhappy with the end result of my…
I was unhappy with the end result of my prescription glasses. I bought 2 pairs of varifocals and they both ended up wrong. Woodfall had to redo the whole thing, from the eye tests, checking behind the eyes to pinpointing the varied settings. They saw where they went wrong and assured me it wouldn't happen again. I appreciated the fact they immediately took responsibility. They agreed to put things right and would DHL me the glasses in Africa, where I am now. It’s been 2 weeks now and I’ve just received confirmation the glasses are on the way to me….
Fingers crossed😊🤓
June 25, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for taking the time to share your experience. We're very sorry that your initial glasses didn't meet the standard you should have expected from us.
We appreciate your patience while we investigated the issue and are pleased we were able to identify the cause, start again, and put things right. Taking responsibility and ensuring our patients receive the best possible outcome is incredibly important to us.
We're delighted your new glasses are now on their way to you in Africa, and we really hope they arrive safely and provide the clear, comfortable vision you were expecting. We'll be keeping our fingers crossed too! 🤞😊
Thank you again for your understanding and for giving us the opportunity to make things right.
The staff are all welcoming and polite…
The staff are all welcoming and polite regardless of their roles .
The ophthalmologist was extremely , charming and thorough and explained everything in detail. As my sight had barely changed I appreciated not being pushed to the expense of new frames …
This independent opticians attitude to customers and their service ensures an ongoing successful business of many years
June 22, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your thoughtful review and kind words.
We're delighted to hear that every member of our team made you feel welcome and that you found your eye examination thorough, informative, and unhurried. Providing honest advice is at the heart of what we do, so we're especially pleased that you appreciated not being encouraged to replace your frames when it wasn't necessary.
As an independent optician, building long-term relationships through trust, integrity, and excellent customer care is incredibly important to us. Your comments mean a great deal to the whole team, and we look forward to welcoming you back at your next visit.
Reply from R Woodfall Opticians - Sydenham
Thank you for your wonderful review!
We're delighted to hear you've once again received the excellent service you expect from us. Your kind comments about our knowledgeable and personable team are greatly appreciated and will be shared with everyone.
We look forward to welcoming you back for your next visit!
An exceptional level of service
Woodfalls Sydenham has been my opticians for about 50 years! So that shows that I always find them reliable. High level of professionalism always, courteous, friendly,patient and helpful and thoroughly up to date.
June 26, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful review and for your incredible loyalty over the past 50 years.
It means a great deal to the whole team to know that we have been trusted with your eye care for so many years. We are truly grateful for your continued support and for your kind words about our professionalism, friendliness, and commitment to providing the best possible service.
As an independent optician, building long-standing relationships with our patients is something we value enormously, and we are proud to have looked after generations of families in our community.
Thank you again for being part of the Woodfalls family. We look forward to continuing to care for your eyes for many more years to come.
Everyone in the practice was so kind &…
Everyone in the practice was so kind & helpful. Had hearing & sight appointments. One couldn’t ask for better care.
Both practitioners were very thorough giving very good explanations,The dispensing optician was exceptionally helpful re my choosing frames
as I was very uncertain about it!!!
June 26, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful review.
We're delighted to hear that you received such kind and helpful care from everyone in the practice during both your hearing and sight appointments. Providing a thorough, reassuring experience with clear explanations is incredibly important to us, so we're pleased this came across.
We're especially glad our dispensing optician was able to support you with choosing your frames. Selecting the right glasses should be an enjoyable experience, and our team is always happy to take the time to help you find a style that feels right for you.
Thank you again for your kind words and for choosing Woodfalls. We look forward to welcoming you back in the future.
Friendly and professional staff.
June 12, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind review.
We're delighted to hear that you found our team friendly, welcoming, and helpful. Creating a comfortable and positive experience for every patient is something we care deeply about.
Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback! We're so pleased to hear you were seen promptly and found our team friendly and helpful. We really appreciate your kind words and look forward to welcoming you back again soon.
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're so pleased to hear you experienced friendly and efficient service. We really appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.
A good efficient test and service.
A warm welcome and efficient reception, cool clean rooms. Friendly and efficient tests.
June 27, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're delighted to hear you received a warm welcome and efficient reception, and that you found our rooms cool and clean. It's also great to know your tests were carried out in a friendly and efficient manner. We really appreciate your comments and look forward to welcoming you again soon.
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're so pleased to hear you experienced caring staff and excellent service. We really appreciate you taking the time to share your comments and look forward to welcoming you again soon.
Excellent service
Really attentive, informative and professional in a relaxed environment. Extremely helpful staff and thorough eye examination
June 15, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're delighted to hear you experienced excellent service and found our team attentive, informative, and professional in a relaxed environment. It's also great to know you felt well supported by our staff and received a thorough eye examination. We really appreciate your comments and look forward to welcoming you again soon.
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're so pleased to hear that you always find our team nice and polite when you visit. We really appreciate you taking the time to share your experience and look forward to welcoming you again soon.
Always great
Always great. Make my daughter feel at ease. And the A/C very much appreciated on a hot day!
June 24, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely review! We're so pleased to hear that your daughter feels comfortable and at ease when she visits us—that's something we always strive for. We're also glad the air conditioning made your visit a little more comfortable on such a hot day! We really appreciate your kind words and look forward to seeing you both again soon.
Fantastic service as always
As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really useful advice on things (e.g. potential cholesterol issue) she could identify. I always take a very long time to choose glasses and the staff were patient and very helpful. We recommend Woodfalls to so many people and now wouldn’t go anywhere else! Thank you.
June 4, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful review. We're delighted to hear that both you and your husband had another fantastic experience with us at our Sydenham practice.
It's especially pleasing to know that our team made you feel welcome and supported throughout your visit, and that the thorough eye examinations and advice provided were helpful. Eye examinations can often highlight wider health concerns, so we're pleased our optician could offer valuable guidance.
Choosing new glasses should never be rushed, and we're so glad our team could help you find the perfect frames with patience and care.
Your recommendation means the world to us, and we're incredibly grateful for your continued trust and loyalty. We look forward to welcoming you both back again soon.
The R Woodfall Team 👓✨
Always welcoming friendly staff
Always welcoming staff offered tea or coffee while waiting even 1st time customers, staff always offer assistance never rush you
,
June 16, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely review. We're so pleased to hear that you felt welcomed from the moment you arrived.
Offering a tea or coffee and creating a relaxed, friendly atmosphere for both new and returning customers is something we really enjoy doing. We're also delighted that our team took the time to assist you without making you feel rushed – we believe everyone should have the time and support they need during their visit.
Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon!
The R Woodfall Team 👓☕✨
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're delighted to hear that you've found our team friendly and our service reliable and consistent.
Providing a warm welcome and maintaining high standards of care for every visit is incredibly important to us, so it's wonderful to know this has been your experience.
We truly appreciate your support and look forward to seeing you again soon.
The R Woodfall Team 👓✨
Great service and lovely welcoming…
Great service and lovely welcoming workers very friendly
May 28, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're so pleased to hear you experienced great service and found our team welcoming and friendly.
Creating a positive and approachable environment for everyone who visits is really important to us, so your comments are much appreciated.
We look forward to seeing you again soon.
**The R Woodfall Team** 👓✨
Staff were courteous and helpful on all…
Staff were courteous and helpful on all three visits. Eye test thorough. Chosen spectacles arrived to collect 4 days after ordering and were perfect. I would recommend this optician.
June 6, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're really pleased to hear that you had a positive experience across all three visits.
It's great to know you found our team courteous and helpful, and that your eye test was thorough. We're also delighted your new spectacles arrived quickly and were just right for you.
We truly appreciate your recommendation and your continued support, and we look forward to seeing you again.
great service and thorough eye test
June 11, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We're delighted to hear that you received great service and a thorough eye test. Providing comprehensive eye care alongside excellent customer service is what we strive for, so it's wonderful to know you had a positive experience. We appreciate your support and look forward to seeing you again in the future.
Extremely helpful.
June 8, 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for the 5 star review!
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