Great service , very caring and kind staff , Professional and explained very clearly what was about to happen at all times . Took care and time to clarify and answer Questions .
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... See more
Company replied
Everyone is always so friendly and helpful and I have been using this one for years and they have always done so well for me and my family.
A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... See more
Company replied
Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Sydenham
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom
- 020 8778 4557
4.9
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
After 30 years of using Specsavers, I decided to support a local business, and what a difference! Extremely professional, knowledgeable staff but above all very friendly, who made me feel valued as a customer. Highly recommended.
December 3, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely review and for giving R Woodfalls a try. We are so pleased you noticed the difference! It means a great deal to hear that you felt valued and well looked after. Your recommendation is truly appreciated.
Very helpful and friendly…
Very helpful and friendly staff…professional and prompt a real pleasure to have use of their services
A BIG THANK YOU
December 12, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your lovely words. We’re really glad you had a great experience and truly appreciate your support!
Excellent service
December 3, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your feedback.
Wonderful front of house
Wonderful front of house, kind and helpful. The optometrist I consulted was thorough and caring. Exceptional! Thank you
December 13, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you very much for your visit! Our team at Sydenham are delighted to see your feedback and look forward to seeing you again.
Friendly and knowledgable
Friendly and knowledgable. Sara was wonderful with my daughter who has an eye condition making her extremely reactive to light. Reception were accommodating and kind. Really excellent service all round.
December 1, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you very much for taking the time to leave us your feedback. Our staff are glad to hear you had a good experience throughout your visit to us!
We are always happy to help, and thank you for choosing Woodfalls Sydenham.
Reply from R Woodfall Opticians - Sydenham
Thank you very much for your feedback!
Helpful and efficient service.
December 8, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your feedback.
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback, we are glad you had an exceptional experience on your visit to us.
Reply from R Woodfall Opticians - Sydenham
We are pleased to have been able to give you a 5-star service! Thank you for your 5-star review!
Very pleasant and efficient staff
November 7, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you very much for your kind review.
Very good examination of my eyes
Very good examination of my eyes. Efficient service, helpful and excellent staff.
December 1, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind words! We are glad to have been able to assist you with an efficient service and that you had a great experience.
A superb service from a most helpful…
A superb service from a most helpful team, in particular, from the optician.
November 26, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you very much for your feedback.
We are most pleased to have been able to help you, and we are glad you are happy with the service received.
Very friendly and professional
Very friendly and professional. A good range of frames and prescription details were explained clearly.
December 1, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely review. We are glad you felt well looked after and everything could be explained to you clearly.
Reply from R Woodfall Opticians - Sydenham
Thank you for taking the time to leave us your feedback!
Reply from R Woodfall Opticians - Sydenham
Thank you for choosing Woodfalls Sydenham. We are always happy to help!
Barry Milton
Extremely thorough eye test with good advice on eye cleaning and eye care.
November 28, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for taking the time to leave us your feedback! We are glad to have been able to help.
Friendly and Professional
It is always a pleasure to visit because everyone is so friendly, helpful and professional.
Nothing is too much trouble. The atmosphere is always a pleasure.
November 29, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We are pleased to have been of assistance and look forward to welcoming you back!
Excellent care from reception staff
Excellent care from reception staff, and amazing care from the optician who took a great deal of time to explain fully her findings and the requirement for a new prescription
November 13, 2025
Reply from R Woodfall Opticians - Sydenham
We’re delighted to hear that our reception team and optician provided excellent care and took the time to fully explain your results. Thank you very much for your kind feedback, it is very much appreciated by our team.
Very friendly and efficient
November 18, 2025
Reply from R Woodfall Opticians - Sydenham
Thank you very much for taking the time to leave us your feedback.
Reassuring professional experience
I was concerned about the way my previous nationwide opticians rushed an eye test, so approached Woodfall and was reassured by the care with which the tests were carried out. Moreover the equipment used seemed to check more issues than in previous tests / scans.
I was also impressed with the knowledge and guidance given about appropriate lenses and RayBan Aviator frames – a design I adopted and reordered regularly since 1972, now updated with stronger arms.
Service was very friendly and my spectacles were delivered on time with a helpful fitting session.
Overall a promising start to what will hopefully be a long relationship.
October 27, 2025
Unprompted review
Reply from R Woodfall Opticians - Sydenham
Thank you dearly for your kind feedback.
Our team are delighted to hear you felt well cared for and that you’re pleased with your new lenses and frames.
We are very grateful for your continued support and look forward to seeing you back in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.