These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... See more
Company replied
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... See more
Company replied
Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... See more
Company replied
Company details
Written by the company
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contact info
3-4 chalice close, sm6 9ru, wallington, United Kingdom
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4.0
Great
722 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Rx pharmacy
Rx pharmacy, Have been so helpful sorting out Meds for Myself and My Mum ,who has complex needs. So hand being able to ask advice or ask for Meds by text message, really great service, thank you .
August 23, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that our service has been helpful for both you and your mum. It’s always our goal to make managing medications as easy and supportive as possible, and we’re glad the text service has been convenient for you. We really appreciate your feedback!
Kind regards,
RXLive Patient Support Team
Great Service
I needed to get a prescription delivered quickly (my fault) - I had the items delivered to me in less than 18 hours - all at no cost to me. This is not my normal experience with other online pharmacies - Boots & Pharmacy2U take note.
August 19, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear we could get your prescription to you so quickly and at no cost. We know how important it is to receive medication on time, and it’s great to know we could make the process stress-free for you. Your feedback means a lot to us!
Kind regards,
RXLive Patient Support Team
Fantastic company
Excellent service. Items are dispatched quickly, and they are incredibly responsive and accommodating via live chat. I was fed up with the queues at the pharmacies. Over an hours wait just to put the prescriptions in. I’m glad I took the leap and switched to this company. Saves me a lot of hassle
August 20, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fast dispatch and live chat support have made things easier for you. It’s great to know we could save you time and help you avoid those long pharmacy queues. We truly appreciate you choosing us and look forward to continuing to provide you with a hassle-free service!
Kind regards,
RXLive Patient Suport Team
I have been with RX for a while
I have been with RX for a while and for the most part, they have been really good. Occasionally, they have been let down by Royal Mail but that's not their fault.
After a mix-up with the regularity of one of my medications, everything has been fine and today I have received the quickest response ever which I doubt any of the local pharmacies could better!
August 19, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for sharing your experience! We’re really glad to hear you’ve been happy with RX overall, and we appreciate your understanding when delivery hiccups happen. It’s great to know everything has been running smoothly since the mix-up, and we’re especially pleased you received such a quick response today. Your feedback really means a lot!
Kind regards,
RXLive Patient Support Team
My experience with RXLive Pharmacy has…
My experience with RXLive Pharmacy has been excellent from the start and they've always been very helpful, friendly and extremely professional. Medication is delivered super fast and there's always someone to talk to if needed. I've been with RXLive for many years and highly recommend this service.
August 15, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for sharing your experience! We’re thrilled to hear that RXLive Pharmacy has consistently provided helpful, friendly, and professional service. It’s wonderful to know that our fast delivery and dedicated support have made a positive difference for you over the years. We truly appreciate your loyalty and recommendation!
Kind regards,
RXLive Patient Support Team
This is what others should aspire to..
I've been using RXLive for my meds since Dec 2023. No dramas, no problems, all very efficient and trouble free. I just contacted customer support to see if they could bring my delivery forward as I am about to go on holiday. No problems at all. Order marked as 'Urgent' within 5 minutes of sending the email request. Perfect.
August 14, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We're delighted to hear you've had such a smooth experience with RXLive and that our team could quickly help with your holiday delivery request. Your feedback means a lot to us — we'll keep working hard to make sure every order is just as efficient and stress-free. Enjoy your trip!
Kind regards,
RXLive Patient Support Team
Dilan and RXLive: The Team I Trust With My Health and My Peace of Mind
I have been a longstanding customer of RXLive and plan to continue my relationship with them. Dilan and his team have been and remain an invaluable support to me. They treat me with professionalism and respect, which means a great deal to me, rather than simply viewing me as a "number."
Whenever unforeseen or unexpected issues arise, they have consistently gone above and beyond to ensure my needs are met, my expectations are clear, and most importantly, they provide reassurance that my health and well-being are in capable hands.
Dilan and his team deliver exceptional service by managing my prescriptions efficiently. This support has been essential, as I rely on it to help me manage my complex chronic health conditions and disabilities.
As a neurodivergent individual, I appreciate their consistent effort to create an inclusive environment, ensuring I feel welcomed and understood. They also make a conscious effort to provide me with the additional time I need to process information and communicate effectively.
I fully depend on Dilan and his team, who work diligently and tirelessly to help me maintain not only a good quality of life but also the freedom to focus on my personal well-being and daily activities, free from the stress and worry associated with medication management.
The positive impact Dilan and RXLive have had on my life is deeply significant and freeing, alleviating a considerable burden. I am incredibly grateful to them and highly recommend their services.
When I say that I couldn't imagine my life without them, I genuinely mean it.
August 13, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for sharing your heartfelt experience with RXLive—particularly highlighting the exceptional support from our team. Your words truly mean the world to us.
We’re deeply honoured to know that our care extends far beyond just managing prescriptions, and instead helps empower you to live with a greater sense of safety, independence, and peace of mind. For us, it’s incredibly meaningful to be seen and valued as individuals rather than as simply another task. Ensuring you’ve never felt rushed, always understood, and supported at your own pace is at the core of what guides us every day.
As a neurodivergent individual, we understand the importance of an inclusive and flexible approach—so thank you for recognizing our efforts to provide additional time, clarity, and reassurance when needed. It’s feedback like yours that reminds us why we do what we do: to lift burdens and build trusting, human-centred support around every aspect of medication management.
Your trust in RXLive and the wider RXLive team—especially when managing complex chronic health conditions—means more than words can express. We're both humbled and motivated by your affirmation that our service has had a deeply significant and freeing impact on your life.
Thank you for your continued trust, your recommendation, and for allowing us to be part of your journey. We couldn’t imagine our purpose more clearly than when hearing how essential presence we’ve become in your life.
Kind regards,
RXLive Patient Support Team
Many Errors…
Consistently deliver more medication than ordered, or medication no longer prescribed no matter how many times I try to tell them
August 1, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your medication orders. This is not the level of service we strive to provide, and we understand how frustrating and concerning this must be—especially when you've made efforts to address it.
We take these matters seriously and would appreciate the opportunity to make things right. Please contact our customer support team directly at support@rxlive.co.uk so we can look into your account and resolve this issue as quickly as possible.
Your trust is important to us, and we’re committed to improving your experience moving forward.
Kind regards,
RXLive Patient Support Team
Absolutely amazing pharmacy
Absolutely amazing pharmacy. Have always been on top with my prescriptions every month. I don’t have to worry about my medication anymore which is a blessing for me. Amazing communication. Absolutely amazing team. ❤️❤️❤️
August 8, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and incredible support! We're absolutely thrilled to hear that you've had such a positive experience with us. It's our mission to make sure your needs are always met quickly, reliably, and with care—and knowing we've been able to do that for you and your family means the world to us. We’re so grateful you chose us and continue to trust us. Your appreciation truly motivates our whole team. Thank you again.
Kind regards,
RXLive Patient Support Team
Exemplary service.
I have just had cause to contact RXLive to ask if they could get my pain meds to me urgently.
They (Thomas) replied straight away, and have rearranged my order, marked it 'urgent', and it will now be here within 24/48hrs. This has made a huge difference, and I really can't recommend them highly enough. And this is not the first time they've stepped up to provide such excellent service.
August 8, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your wonderful feedback. We’re so pleased to hear that Thomas was able to help get your medication to you quickly and that our service has made such a difference for you. Knowing that we’ve been able to support you when you’ve needed us means a great deal to the whole team. We truly appreciate your kind words and your recommendation — it’s always our aim to step up for our patients whenever they need us.
Kind regards,
RXLive Patient Support Team
Rx Live
Had a shaky start but happy to say that they are responsive when you leave a message and usually quick to help
August 6, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your honest feedback! We're glad to hear that, despite the shaky start, our team was able to respond promptly and provide the support you needed. Your experience is important to us, and we’re always working to improve. If there’s anything else we can do for you, please don’t hesitate to reach out!
Kind regards,
RXLive Patient Support Team
Fantastic, Superb, Easy, Recommended
I need a reliable pharmacist with a simple process to get the medicine I need. I spoke with Dylan, a manager, who answered my questions and helpfully guided me through the process to simply set up an account and order what I need. This level of excellent service and customer focus is rare but much appreciated.
July 22, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for the fantastic feedback! We're thrilled to hear that your experience was superb, easy, and that you'd recommend us. It's great to know our team was able to guide you smoothly through the process — we’ll be sure to pass along your kind words. Providing reliable service with a personal touch is exactly what we strive for. We're grateful for your trust and look forward to continuing to serve you!
Kind regards,
RXLive Patient Support Team
Great fantastic pharmacy lovely staff
Absolutely love using this company they do everything for my needs & all my household family there respond straight away they will make sure u never run out they keep in constant contact I joined this pharmacy in the pandemic and they go above and beyond such kind caring loyal fantastic staff can’t thank u all enough if anyone is looking for a pharmacy that will do everything for you do u never have to worry about waiting or contacting doctors they do it all and your get meds delivered within a day thank you all :)
July 16, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and incredible support! We're absolutely thrilled to hear that you've had such a positive experience with us. It's our mission to make sure your needs are always met quickly, reliably, and with care—and knowing we've been able to do that for you and your family means the world to us. We’re so grateful you chose us during the pandemic and continue to trust us. Your appreciation truly motivates our whole team. Thank you again.
Kind regards,
RXLive Patient Support Team
I’ve switched from my local pharmacy to…
I’ve switched from my local pharmacy to RxLive and I’m never going back! The convenience of having my prescriptions delivered to my door is amazing, and their support team is just a phone call away.
June 27, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
Reply from RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
I am very impressed by RXLive
I am very impressed by RXLive, great staff and incredible delivery time for my prescriptions. I was able to get my antibiotics just in time for my flight.
July 3, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service, and we're glad we could get your antibiotics to you in time for your flight. Safe travels and take care!
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
HIGHLY RECOMMENDED
A few months ago, a friend recommended RXLive Pharmacy to me, and I’m so glad they did. After signing up, I dont need to worry about my repeat prescriptions at all they always delivered on time, without any hassle.
What truly sets RXLive apart is their efficiency with acute prescriptions. On a couple of occasions, I needed urgent medication, and they managed to deliver it the very next day. That kind of service is rare and incredibly appreciated.
Overall, I’ve had a great experience with RXLive. Their service is reliable, fast, and patient-focused. Highly recommended!
July 2, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had such a positive experience with RXLive. Ensuring that your repeat and acute prescriptions are delivered quickly and hassle-free is exactly what we aim for. It's great to know our service has made things easier for you, especially during urgent situations. We truly appreciate your support and look forward to continuing to provide the care you deserve!
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
Let down by poor website and Apps. I will not be using this pharmacy again.
This company appears to be hindered by its technology. I will be closing my account. I placed an order for an NHS repeat prescription through the IOS App earlier in the week, and it remained showing as 'waiting for GP to sign the prescription' until it was chased today by RXLive.
According to my GP, this was not true. My GP had received a request for a prescription from a new online provider and had mistakenly sent it to RXLive rather than leaving it on the NHS Spine. In my presence, my GP phoned RXLive to get the prescription returned to the NHS Spine. RXLive refused because they said that my prescription had already been dispensed and dispatched.
It seems that until their technology and apps are working properly, you have to request your repeat prescription with your GP, and then RXLive will pick up the electronic prescription. However, the website does not say this. If you place an order through their website, it's not clear what happens until, like I did, you ask what's happening and they say they will follow up.
July 3, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must have been to face confusion and delays with your NHS prescription, and we sincerely apologise for the inconvenience caused. We also regret that our app and website did not provide the clarity and reliability you expected — this is not the standard we aim to uphold.
Your experience highlights areas where our communication and technology must improve, particularly in ensuring transparency around the prescription process and how it integrates with GP systems. We're currently reviewing how we present this information on our platforms and making updates to avoid future misunderstandings.
While we’re sorry to see you go, we respect your decision and appreciate you taking the time to share your concerns. If there’s anything further we can do to assist with closing your account or managing any outstanding issues, please don’t hesitate to let us know.
Kind regards,
RXLive Patient Support Team
Some issues
Unexplained delays in filling prescriptions on several occasions. Communications regarding delays are poor. Packaging is often of poor quality..I don't mind reusing packaging if in a goiod state but sometimes their's is just not good enough. Web site is slow and not responsive enough. Fewer supply issues than local chain or independent chemists and very convenient.---and free.. Just wish they could sort the issues mentioned.
June 23, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you for your honest feedback. We sincerely apologize for the delays and communication issues you’ve experienced—we understand how frustrating that can be. We also appreciate your comments on packaging quality and website performance; both are areas we're actively working to improve.
It's great to hear that you've found our service more convenient and with fewer supply issues than others, and we're glad the free delivery is helpful. Your input is invaluable, and we’re committed to making the necessary improvements to deliver a smoother experience moving forward.
Thank you again for your support and patience.
Have a lovely day!
Kind regards, RXLive Customer Support team
Dylan
Totally satisfied with service, free next day delivery. Also Dylan made sure I got brand I asked for. Keep it coming !
June 12, 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mr Mcghee as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
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