Ryder & Dutton Estate Agents - Rawtenstall Reviews 

284
TrustScore 5 out of 5

4.8

68 Bank Street, Rawtenstall, BB4 8EG Rossendale, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently sold and purchased a home with Ryder and Dutton. Ada as the Move Manager facilitated the correspondence between the buyers and sellers once the offer was accepted. She was incredibly atten... See more

Rated 5 out of 5 stars

I honestly couldn't have asked for a better experience with Ryder & Dutton. As a first-time buyer I had so many questions, but everyone was really friendly and helpful throughout. A huge thank you t... See more

Rated 5 out of 5 stars

Grace made the process so much easier! From the waiting game until we got our keys, she was fantastic. Thank you Grace and the team at Ryder & Dutton 😊

Rated 5 out of 5 stars

Great experience from start to finish. Matt and Jamie were especially helpful, called regularly to keep me up to date and provide viewing feedback. Once we'd accepted an offer we were passed onto Mega... See more


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Appraiser
  4. Real Estate Rental Agency

About Ryder & Dutton Estate Agents - Rawtenstall

Written by the company

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 68 Bank Street, Rawtenstall, BB4 8EG, Rossendale, Lancashire, United Kingdom

  • 01706 227999

4.8

Excellent

TrustScore 5 out of 5

284 reviews

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4.8

All reviews

(284)

1,278 reviews in the last 12 months

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Rated 5 out of 5 stars

I had an absolutely fantastic…

I had an absolutely fantastic experience with Ryder & Dutton. From start to finish, their service was nothing short of incredible. The team was professional, friendly, and went above and beyond to make the entire process as smooth and stress-free as possible. I can’t praise Megan and Matt enough, nothing was too much to ask and their communication was 5 star. House put on the market, sold and completed in 4 months 👍🏻 fee’s slightly higher than others but for the service I would highly recommend them.

July 11, 2025
Unprompted review
Rated 3 out of 5 stars

I bought a property listed by Ryder &…

I bought a property listed by Ryder & Dutton Rawtenstall. I wouldn’t say my experience was overwhelmingly good, the communication really let them down and I felt that a lot of the time I was telling them what was going on, rather than them telling me. I also found that once I had told them what was going on, I was then being asked the same questions they already had the answer to, as were my solicitors. We also had a delay on getting the keys on day of completion, again due to communication which was frustrating. If I’m being honest, I wouldn’t at this point approach Ryder & Dutton to sell my property in the future.

July 4, 2025
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Hi Kathryn,

We hope that you are settling well into your new home. We are sorry that you didn’t feel that our communication was not up to the standard that you had hoped for. Sometimes we can only give you the updates that we are getting from the solicitors and not all solicitors are open to giving as comprehensive feedback to estate agents, as they will give to their clients.

From solicitors being instructed and the memorandum of sale being issued, to completion day, was under 11 weeks, which is well inside the reported 16-week national average, but nonetheless, as the leading agent in Rossendale, we are always looking to improve, we take on board your comments and wish you the very best for the future.

Best regards,
Graham Shuttleworth

Rated 5 out of 5 stars

Excellent Service

The whole team gave excellent service and regular communication throughout the entire process. Everyone was polite, friendly and extremely helpful, especially when there were hiccups further down the chain.
Megan and Matt were our main contacts and they both went above and beyond to deliver a first class service.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience from start to finish.

Great regular contact and updates on progress. Matt was good at touching base with our buyers, and communicating clear expectations to each party. This ensured the sale moved forward to completion. Matt's positive 'can do' attitude was refreshing and gave us peace of mind in what could be a stressful process.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I’ve been dealing with Sarah since renting my property back in 2017, she has been absolutely amazing over the years and is always available for me if I need any assistance with anything. I would definitely recommend them if anyone is thinking of renting, they absolutely take the pressure off you

June 16, 2025
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

We're happy to hear that your renting experience has been so positive since 2017. It's great to know that the assistance provided has been helpful and has taken the pressure off. Thank you for recommending us!
Gareth Hunt

Rated 5 out of 5 stars

Ryder and Dutton Rawtenstall …

We contacted Ryder Dutton to sell our house, we were treated courteously and the staff were very attentive, every step of the way, viewings etc were all carried out very professionally, Matt Walsh who handled our initial enquiry and saw our sale through to conclusion was brilliant, always kept us up to date and informed, would highly recommend this estate agency, we were very satisfied, P B..

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Jamie Clayton was absolutely amazing

Jamie Clayton was absolutely amazing. We had one problem after another (not R&D's fault) But he was at the end of the phone all the time making sure everything went as smoothly as possible. The pictures taken for the website were excellent, very high quality. Having tried other estate agents previously and been disappointed, I would definitely recommend R&D for a professional and caring service. Hard to find these days. Call them, you won't be disappointed.

May 29, 2025
Rated 5 out of 5 stars

Highly recommend

Shannon and the whole team at Ryder and Dutton rawtenstall have been amazing during the very complicated sale of my property. Shannon was in constant contact, keeping me up to date and helped me through such a difficult process.would definitely recommend the team.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

We worked with Jamie Clayton

We worked with Jamie Clayton - he was helpful from start to finish and has worked brilliantly and diligently for any questions we’ve had. He could not have been more reachable even when the questions shouldn’t necessarily have been directed at him

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Jamie and the whole team have been…

Jamie and the whole team have been amazing from the start.

Valuing the property, they produced other examples, and talked through why they arrived at their figure. No interest in other agents, with confidence and reassurance. Really important to me.

The sale of the property was swift, with a lot of interest locally and from further afield. The team achieved a much higher sale price than I originally anticipated.

Post sale has again been smooth and informed, and I have been kept up to date throughout.

Overall a great experience.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended - fantastic service

I became executor of my sister's estate and needed to sell two properties, which formed the majority of the estate. An added complication was I lived 250 miles away from the properties, so need someone dependable in the locality.
Ryder and Dutton did an absolutely fabulous job, from the very start when I was visited by the manager, Graham Shuttleworth, whose professionalism led me to believe his company were the one to use, rather than one of the other two local agents that also undertook a valuation for the properties.
Had we not used Ryder and Dutton, I don't believe we would have sold one of the properties to this date.
There were many legal complications, which caused setbacks, but R&D helped by providing details of local specialists and chasing up solicitors to keep the sale "live". The sales executive dealing with the sale (Matt Walsh) was superb in keeping all concerned updated and tackling problems as and when they emerged.
I generally don't bother posting reviews, but in view of the standard of service I received, I am pleased to thoroughly recommend their services.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

I rented a house from Ryder and Dutton…

I rented a house from Ryder and Dutton for 2 years. During this time I had the pleasure of dealing with Sarah Green. Such a lovely and friendly lady. Very helpful and always there for you. Great asset to the company.

April 2, 2025
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you for your kind words. We are so glad to hear that you had a positive experience with our company. We appreciate your feedback and will share it with Sarah.

Gareth Hunt

Rated 5 out of 5 stars

Matt did a great job for us on our sale…

Matt did a great job for us on our sale and purchase. He really worked hard to ensure the chain remained intact and completed before the rise in stamp duty. This was a long chain and nearly collapsed a couple of times but he held it together and ensured the solicitors were communicating effectively.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great services

Matt and Megan helped us throughout the process of buying the house. They were always available to talk via phone and emails. They went above and beyond with their service and made the process smooth for us.

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent estate agents, not the usual hard sell

This is such a good branch to deal with. All the staff are very responsive and helpful. The manager, Graham, is very approachable, considerate and helpful but never a hard sell. John who does viewings is excellent too. He always makes the property welcoming by arriving early and opening curtains etc, and is informative but not pushy. The Rawtenstall branch of Ryder & Dutton makes buying and selling property a smooth and professional process.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Matt Walsh is an absolute credit to the…

Matt Walsh is an absolute credit to the organisation

I had several issues with solicitors and valuations but Matt held the sale together.

He was true to his word.

If you want a trustworthy no nonsense service I would thoroughly recommend Ryder and Dutton and especially Matt

Thanks again Matt

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful experience from start to…

A wonderful experience from start to finish. A big shout out to Emmy for checking in weekly and chasing things for me! You made a very stressful journey seem just that little bit easier! Thank you so much

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Matt from sales was excellent

Matt from sales was excellent, nothing was too much trouble for him and was always happy to help. Would definitely use Ryder & Dutton in the future.

March 19, 2025
Unprompted review

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