Ryder & Dutton Mortgage Advice Bureau Reviews 466

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people mentioned that dealing with multiple contacts within the company could be confusing, leading to uncertainty about who to ask specific questions. A few other people also felt that an initial in-person meeting could help tailor support to individual customer knowledge levels.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and prompt support... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting unmatched support and a... See more

User experience

Clients share positive opinions on user experience, with many first-time buyers finding the process smooth,... See more

Response time

Users describe positive interactions with response times, highlighting excellent and effective communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

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1-star

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Rated 5 out of 5 stars

Vicky & Cassie

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every step and been on hand to answer any questions I may have whether that be via text, email or phone. Really couldn't recommend Vicky and Cassie enough. They have really made a process which i found very overwhelming so much easier.

June 22, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear that our team provided such exceptional support and made your process stress-free. Your kind words are truly appreciated, and we thank you for sharing your positive experience.

Rated 5 out of 5 stars

Vicky Charlesworth and Cassie Coates

I worked with Vicky Charlesworth and her assistant Cassie Coates, both were amazing with helping with my mortgage process, answering any questions or helping me sort any queries I had. Would definitely recommend them both and their services and would definitely be working with them again in the future if needed. Definitely 5 star worthy staff and a credit to their team.

June 24, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad to hear about your positive experience with our team. Your kind words are truly appreciated, and we look forward to assisting you again.

Rated 5 out of 5 stars

Positive experience with staff and service

Overall, my partner and I experienced a smooth process in receiving our mortgage offer thanks to Meg and Holly. We found that their support and knowledge took the weight off us as we tried to buy our first home whilst having busy work schedules. Thank you Meg, Holly and MAB for the service you gave us.

June 23, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so pleased to hear we could make your mortgage process smooth, especially with your busy schedules. We appreciate your kind words.

Rated 5 out of 5 stars

Dream team!

I would like to say a huge thank you to Vicky Charlesworth. As a first-time buyer, I had absolutely no idea about the mortgage process, but Vicky took the time to explain everything clearly and guide me through each step. She made me feel completely at ease, and nothing was ever too much trouble. What really stood out was how she always went above and beyond, even replying to messages outside of normal working hours.

I would also like to say a big thank you to Cassie Coates for keeping me informed throughout the process and always being there whenever I needed help or had any questions.

If you’re considering using these two, I cannot recommend them enough. They made the whole process smooth, straightforward, and as stress-free as possible.

Thank you both so much for all your help and support!

June 23, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear about your positive experience as a first-time buyer. It is wonderful to know our team provided clear guidance and excellent support, making the process smooth and stress-free for you. Thank you for sharing your kind words.

Rated 5 out of 5 stars

Great service

Great service from start to finish 👏 Special thanks to Pete Hill and Dominic Challinor

June 18, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad you had a great experience with us! Your kind words mean a lot.

Rated 5 out of 5 stars

The best mortgage advisors

The best mortgage advisors.

Excellent and prompt service. Always kept us informed and did everything possible to get us the best deal, in this fluctuating market.

We are so grateful to both Conor and Elizabeth for all their help and support throughout this process.

Everything was clear and concise. They both made the process as easy as possible!

We definitely recommend them to anyone looking for a mortgage and we look forward to using their services again in 2 years time when we remortgage.

Thank you ☺️

June 11, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so grateful for your wonderful feedback and are thrilled to hear about your positive experience. It's fantastic that we could provide excellent service and support during such an important process. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Simple and straightforward

The whole process was simple and I was kept up to date at all stages. Nothing seemed too much trouble. Elizabeth and Conor were professional while friendly while putting me at ease.

June 9, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so pleased to hear that the process was simple and that we kept you informed. We appreciate your kind words.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I cannot recommend Ryder & Dutton Mortgage Advice Bureau highly enough, particularly Peter Hill and Dominic Challinor.

From the very beginning, they have been absolutely fantastic. Buying and selling a house can be incredibly stressful, especially when you're navigating mortgages, solicitors, paperwork and deadlines, but Peter and Dominic have made the entire process feel so much more manageable.

They have been thorough, professional, knowledgeable and incredibly patient throughout. No question was ever too much trouble, and I never once felt like I was asking a silly question. They always took the time to explain everything clearly and made sure I understood each stage of the process.

Communication has been excellent from start to finish. I was kept updated every step of the way, and any queries I had were dealt with quickly and efficiently. Their support, guidance and reassurance have genuinely made a huge difference during what could have been a very overwhelming time.

The level of customer service I have received has been exceptional, and I am so grateful for all of their hard work. If you're looking for mortgage advisors who genuinely care, go above and beyond, and make you feel supported throughout the entire journey, then I would wholeheartedly recommend Peter, Dominic and the team at Ryder & Dutton Mortgage Advice Bureau.

Thank you both for everything!

June 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad to hear that we made your house buying and selling journey feel manageable. It is wonderful to know that our thoroughness, professionalism, and clear communication made such a positive difference. Thank you for your kind words and for recommending our team.

Rated 5 out of 5 stars

Highly recommended

Made the entire process go really smoothly. We were kept informed every step of the process.
Highly recommended!

May 29, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad we made your process smooth and kept you informed. We appreciate your high recommendation!

Rated 5 out of 5 stars

Excellent services and attention to client's needs

Excellent services and attention to clients. Always responsive.
Excellent client relationship, detailed explanations and responsiveness from Robert Paley and Katie Sleightholm.

May 11, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad you appreciate our responsive service. Thank you for your kind words.

Rated 5 out of 5 stars

Great people

Great people, attentive, patient. Dominic C. and Pete H. were amazing, and I'd recommend them to anyone.

May 19, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad you enjoyed your experience with us. We appreciate your kind words.

Rated 5 out of 5 stars

Fantastic

Conor was our Mortgage advisor and he was absolutely fantastic.
As first time buyers, we were a little nervous and overwhelmed with the whole process, but Conor made sure to explain everything in terms we could understand, and was there for us with every step.

May 18, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so glad to hear our advisor made your first home-buying experience smooth and understandable. We appreciate your kind words!

Rated 5 out of 5 stars

Conor and Lizzie were brilliant to work…

Conor and Lizzie were brilliant to work with. Conor was absolutely incredible and such an amazing help. He went through every detail with us and made sure we were 100% happy and informed before we moved any further. I could not thank and recommend him enough.

April 30, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so pleased to hear you had such a positive experience. We truly appreciate your kind words about the detailed guidance and ensuring your satisfaction. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great experience

Everything has been smooth and fast! Michael, Shoaib, Holly, everyone behind the scenes have been great and available to talk to and anytime we had questions, we were provided with quick answers and solutions.
Overall, extremely positive.

May 12, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're so happy to hear about your extremely positive experience! We appreciate your kind words about our team's quick and helpful support.

Rated 5 out of 5 stars

Harriet Roberts supported us through…

Harriet Roberts supported us through the process of updating our insurance policies. Fantastic support and service. Thanks to Harriet Roberts and Holly Hare.

May 14, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We are so glad our team provided fantastic support with your insurance policies. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Dominic & Peter were massively helpful…

Dominic & Peter were massively helpful and patient with us during our remortgaging process, providing options and information to help us make the most informed decision

May 6, 2026
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team was helpful and patient during your remortgaging process. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Mortgage advise I got from Holly Hare and her team

It was a good experience with Holly Hare and her team ,my process was smooth and easy. They offered me a good support throughout the process. It was amazing to work with them and I really appreciate all the effort and support they’ve given.Their communication was excellent and effective which makes me comfortable and understood the whole process. I wish them to do the same to many more people, I’m grateful 👏

January 4, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your experience was smooth and easy. We appreciate your kind words regarding the support and communication you received. It's great to know you felt comfortable and understood throughout the process. We appreciate your gratitude.

Rated 5 out of 5 stars

Harriet Roberts was amazing

Harriet Roberts was amazing, great help as always, great advice, worked out of hours to get things done.

May 2, 2026
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate you mentioning the extra effort to assist you!

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