GetProtected Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I am disgusted and feel violated after…

I am disgusted and feel violated after having discussed at length personal matters with this company who said they would contact me and never did!!! I am a great believer in “say what you mean & mean what you say” well this representative who dealt with me did not!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t seem legit - rude and pushy

A lot of information taken on the phone was relaid back wrong, which isn’t exactly promising. Calling from a local number however makes small talk that they’ve never heard of the area before and won’t take no for an answer. Asked multiple times if they could send me the quotes to look over as I had to go back to work but made it the hardest thing in the world. Very much a sales call instead of anything else. I don’t know why I stayed on the phone to them. 45 minute call and all I got was quotes for what they thought I should get instead of what I asked for, questioning responses I gave back which is rude, very pushy.

April 16, 2026
Unprompted review
GetProtected logo

Reply from GetProtected

Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience didn’t reflect the level of service we aim to provide.

We take comments around tone, accuracy of information, and customer experience very seriously. Our approach is intended to be informative and supportive, ensuring customers fully understand their options, but we recognise from your comments that this did not come across as intended in your case.

We are unable to identify your interaction from the details provided, and we would appreciate the opportunity to review this properly. Please could you contact me directly at m.cullen@smartercover.co.uk
with any additional details, such as the time of the call or your contact number, so we can investigate this fully.

For context, the majority of our customers highlight the professionalism, clarity, and support provided by our team, and we continuously use all feedback, including yours, to improve our processes and ensure a more balanced and customer led experience.

Rated 5 out of 5 stars

Getting insurance was never such a pleasure! *****

Leon Clarke, who was looking after me,was terrific. Always personable, open to any questions I had and a friendly approachable guy.
I didn't feel in the least bit like I was being rushed or pushed into anything, the call was refreshing, factual and engaging.
I needed to get a hold of a piece of information from my doctor's surgery to progress my application, and Leon was happy to give me a week to do so planning in a call back a week later to give me the time to obtain the information I needed.
At this point Leon also left me with his contact details in case I had any queries at all within that week.
As promised, I received my call back on the date agreed.
Leon proceeded to inform me that the call was being recorded, something I am always happy to hear as it's very reassuring.
Leon very kindly ran through all of the details of my application again at just the right pace, not too quickly, and thankfully not too slowly either.
The application thrn went to the underwriters, and in no time at all my application was successful!
I can't praise Get Protected highly enough for the service I teceived, it was terrific!
A special mention for Leon though, he was absolutely fantastic!
Even though, and in fact particularly because, this transaction was all done over the phone, I found him to be be someone I was happy to share my sensitive health questions with, and of course my bank details with when I agreed to go ahead with the policy.
I can't speak highly enough of Leon, and I believe Get Protected are extremely lucky to have him on board!

April 14, 2026
Rated 5 out of 5 stars

The lady on the phone was super…

The lady on the phone was super professional and nice.
If everyone was like this lady it would be an easy life.
Thank you so much for your help.
keah I think her name was .
An absolute pleasure to deal with.

April 9, 2026
GetProtected logo

Reply from GetProtected

Hi Steven, thanks so much for your review. We’re really pleased to hear you had such a positive experience and that Kia made such a great impression with her professionalism and friendly approach. We really appreciate you taking the time to mention her. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Great experience

Great experience, great to get cover and James was great in covering amd explaining everything and finding a plan that works for me

April 9, 2026
GetProtected logo

Reply from GetProtected

Hi Martin, thanks so much for your review. We’re really pleased to hear you had a great experience and that James was able to clearly explain everything and find a plan that works for you. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Outstanding customer service

Cher was kind enough and patient to put me through all I need to know and advised on the best one to go for. Get protected gave me the best and most affordable policy I couldn't get somewhere else.

April 8, 2026
GetProtected logo

Reply from GetProtected

Hi Funmilola, thanks so much for your review. We’re really pleased to hear Cher was patient and helpful in guiding you through your options and helping you find the best and most affordable policy. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

Conor was amazing he went through…

Conor was amazing he went through everything with me :)

April 9, 2026
GetProtected logo

Reply from GetProtected

Hi Aaron, thanks so much for your review. We’re really pleased to hear Conor was so helpful and took the time to go through everything with you. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

Rated 5 out of 5 stars

The advisor were very honest and…

The advisor were very honest and friendly

April 8, 2026
GetProtected logo

Reply from GetProtected

Hi Nkosana, thanks so much for your review. We’re really glad to hear you found the adviser honest and friendly, that’s exactly what we aim for. We really appreciate your feedback. If you ever need anything, we’re always here to help. Get Protected customer services

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